Quote:
Originally Posted by Sojourners
The steps on our 2017 Ventana LE are stuck. They will not extend. Any words of advice?
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I just went through this myself, called Newmar and they had me check the fuses in the compartment below the driver's seat and then behind the cord reel. There is a fuse chart on the back of the plastic protector behind the cord reel so you know which one to check. All that checked good so I then used a voltmeter to test whether or not 12V was getting to the step switch/relay under the steps (had to crawl under). I was getting power. I was stumped so I drove off, I was out of time. I stopped to connect the toad and it worked. In my case it was just seized from non use in storage for a while, I lubed it up and it's been working since. You may have a failed motor, take pictures of the labeling under the stairs and post here and we can probably help you find replacement parts far cheaper than what you'll get from Newmar. I got a spare motor on Amazon for around $80 and Newmar wants near $300 for the motor and related parts.
Try spraying some lube on the joints then tap it and see if you can jar it free again.