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Old 12-09-2016, 08:50 PM   #1
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Three Step Entry

I have the three step entry option on my Dutch Star and am wondering if any of you who also have it are experiencing a problem with the gear that swings the step in and out. There is a roller in a channel that swings the step out and it looks like the roller has broken and is allowing the arm to pop out of the channel. I have looked up parts for the step option on Comnet but can't seem to find the exact part. I will contact Newmar on Monday but was just wondering if anyone had any experience with this, pictures are below.Click image for larger version

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Old 12-10-2016, 07:33 PM   #2
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Who is the maker of step.
In this link there are different steps used by Newmar.
In QT's # 3 there is more info in the step section of link.
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Old 12-10-2016, 07:53 PM   #3
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Quote:
Originally Posted by 007";3368823]Who is the maker of step.
In [B][URL="http://www.irv2.com/forums/f54/technical-info-links-28855.html
this link[/URL][/B] there are different steps used by Newmar.
In QT's # 3 there is more info in the step section of link.

I believe the maker of the step was Newmar, it is option R090. I was told that it was some type of prototype that was developed by Matt Millen, don't know if that was true or not, but I have only seen two others out there. The step was one of the reasons we bought this particular coach, really works well for the dogs and my wife's bum knee. My problem appears to be a broken roller bearing and I have found a reasonable substitute today so it is working fine now but I will call Newmar on Monday and order the correct part.
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Old 12-10-2016, 07:55 PM   #4
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Quote:
Originally Posted by 007";3368823]Who is the maker of step.
In [B][URL="http://www.irv2.com/forums/f54/technical-info-links-28855.html
this link[/URL][/B] there are different steps used by Newmar.
In QT's # 3 there is more info in the step section of link.

It was listed on my build sheet as "Height Adjusting Front Step" $3,600
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Old 12-11-2016, 07:34 PM   #5
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A lot of parts for that step operation the rollers are in their too, would have thought there used steel instead of nylon.
COM_NET --- CATALOG MODEL YEAR --- 2015 --- 2015 DSDP --- ENTRANCE DOOR,STEPS, PANELS I think there was three pages.
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Old 12-11-2016, 08:08 PM   #6
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It was listed on my build sheet as "Height Adjusting Front Step" $3,600

The roller bearing that failed was made of steel, if you look at the second picture you can see it in the guide sleeve, sorry not great pictures. The center section appears to have fallen out, but not sure exactly how it connected to the guide arm. I will be calling Newmar first thing in the morning to get the new part, when I find out exactly how it connects then we will both know😄 I suspect that when it broke a piece fell off and I am just not visualizing exactly how it originally connected.
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Old 12-11-2016, 08:51 PM   #7
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When they assemble the step that rod or shaft was probably fed into the shaft with roller attached and roller road in the rod with slot.
Interesting step, it raises up all steps to be level with no steps but a platform, I would guess.
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Old 12-12-2016, 07:53 AM   #8
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Quote:
Originally Posted by "007" View Post
When they assemble the step that rod or shaft was probably fed into the shaft with roller attached and roller road in the rod with slot.
Interesting step, it raises up all steps to be level with no steps but a platform, I would guess.


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Here is a picture of the culprit, it will be here tomorrow and it is a really easy install. Thanks for your feedback 007, we can always count of you for some guidance on the forum and it is really appreciated. Now if I can just catch a break from the snow up here and get on my way to Florida this week!
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Old 12-12-2016, 08:14 AM   #9
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BTW the part number if someone ever needs it is 120334, for some reason it doesn't show in the parts catalog unless you punch in the number, at least I didn't see it.
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Old 12-19-2016, 09:14 AM   #10
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We had the same thing happen to ours.....We really like the steps when they're working
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Old 12-19-2016, 05:21 PM   #11
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We had the same thing happen to ours.....We really like the steps when they're working

Agree, one of the best options on our coach
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Old 12-19-2016, 06:24 PM   #12
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We ordered this option on our last 2 coaches. In theory it's a great idea. But the one thing about those steps that was very annoying is the loud crashing "thud" that you hear every time the steps come out and "drop" to find their level. If I ever wanted to quietly exit the coach in the morning before the family awoke, those steps would surely give me away.

For this reason we opted not to get this option on our current coach.


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Old 12-19-2016, 07:29 PM   #13
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You must carry a fixed set of stairs or something to get you to ground level then? The auto steps on my coach (once I figured out what was wrong with the voltage to get them working) are noisy too - but if I leave the steps out, there is no noise - can you not flip that switch on yours that leaves them out?
Find that switch and you'll be a happy camper. (I still have switches that I don't know what they are for )

Quote:
Originally Posted by CentILRVer View Post
We ordered this option on our last 2 coaches. In theory it's a great idea. But the one thing about those steps that was very annoying is the loud crashing "thud" that you hear every time the steps come out and "drop" to find their level. If I ever wanted to quietly exit the coach in the morning before the family awoke, those steps would surely give me away.

For this reason we opted not to get this option on our current coach.


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Old 12-19-2016, 07:30 PM   #14
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Quote:
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Agree, one of the best options on our coach
Once you get your steps operational again, obtain a can of this spray lube and give every joint a squirt at least twice per year. Lubrication on these parts is critical and this stuff is the best you will find. Great for doors, basement latches, hood latch, locks, etc etc etc. If it moves, give it a squirt.
Particularly for you folks that live in a humid climate.

https://www.amazon.com/Boeshield-T-9...shield+spray+9
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