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Old 07-28-2012, 01:39 PM   #29
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Old 10-27-2015, 02:42 PM   #30
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Originally Posted by TEEGEE1997 View Post
It is totally silly for any company to expect you to agree to pay shipping charges without a solid estimate of the amount you will be charged.
I respectfully disagree. I own a small retail business and we are not set up for mail order. Sometimes people call and want to buy things and have me ship them. I have no way of knowing what it will cost to ship something until the item is packaged and have someone take it to the Post Office or The UPS store to get it priced. Then we have to get back with the customer AND go back to the shipper to actually ship the item. Very labor intensive and costly to us.
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Old 10-27-2015, 07:53 PM   #31
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I have never had this type of treatment from Newmar, quite the opposite. Their service both there or by telephone has always been remarkably good. Perhaps it was the approach, as suggested, or perhaps this particular employee. Did you get the name of who you dealt with?

I understand the want to know the shipping cost, but Newmar is not a mail order house. It is only recently that they take phone orders and ship direct, this is not their traditional method of business. They would prefer you order through an authorized dealer. I would think if they got more compliants from clients regarding the handling of phone in parts orders they may very well discontinue this service.

Sorry, I'm not saying you are wrong at all, just looking at the other side of the table.

Peter
I have never received any service from Newmar as of yet but I assume it will impress me when the time comes. I have to add my opinion though on the idea they are not a mail order house- they need to be. I am hearing stories where dealers are refusing to deal with anyone that hasn't purchased from them. So....the manufacturer needs to step it up and be a mail order house.
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