RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Newmar Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 07-05-2015, 11:47 PM   #1
Senior Member
 
redbaron73's Avatar


 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jun 2011
Location: Texas
Posts: 1,767
Blog Entries: 4
Warning: potential fire hazard in Newmar power reels

There are a couple of posts here recently about the faulty GlennDinning power reels ( CRR-50 - Glendinning Products, LLC.) used by Newmar in late model motor homes. I had posted on this topic a few times but wanted to bring this to everyones attention as this could be a fire hazard and result in loss of life.

I ordered my 2013 DSDP with a power reel option. After 10 months of use and an estimated 15 times of pulling out and reeling back in, I noticed the power would drop unless it was rotated a bit.

At that time I opened the side housing and noticed the bolts loose. I posted on this forum a warning to check those bolts. My problem continued and so I called Newmar and a replacement reel was installed quickly.

That was March 2014. Since then I started keeping count of everytime the cord was pulled out and back in. Two nights ago on my 20th use I had a reoccurrence of no power. I tried the old trick of rotating a bit and sure enough it worked.

Another post here had detailed pictures of the contacts on the reel and how it works. This caused me concern knowing that the potential for a fire exists if the connection is not solid.

The final straw was today when i noticed power dropping on one leg and coming back on. This caused my ac to start / stop randomly.

I decided to remove the reel and investigate the connections. This is what I found:

Click image for larger version

Name:	ImageUploadedByiRV2 - RV Forum1436161046.346967.jpg
Views:	245
Size:	97.7 KB
ID:	99314

The black wire uses the far right cylinder. Rotating the cylinder show burn marks all over that cylinder. Click image for larger version

Name:	ImageUploadedByiRV2 - RV Forum1436161151.645570.jpg
Views:	195
Size:	91.9 KB
ID:	99315
This is the connector that makes contact with the cylinder. The opposite side is where the cable is connected for the shore cord.Click image for larger version

Name:	ImageUploadedByiRV2 - RV Forum1436161258.713521.jpg
Views:	191
Size:	113.4 KB
ID:	99316

This is the lead that takes most of the load in my coach based on the appliance usage.

One other member has posted the same lead in far worse shape.

For now I have removed my real and attached male / female ends to the cables and plugged in direct. This has given me safe power, and no risk of a fire.

I have sent emails to John Glendinning and his support team. I am also going to be communicating with Newmar.

I do not want another crr-50 as this product has proven to be unsafe and poorly designed.

I urge others to check theirs, before the symptoms appear. Once the unit has generated enough heat to burn the copper like mine has it could easily catch fire and kill someone.


2013 Newmar Dutchstar 4347, Active Air
__________________

__________________
2013 Newmar 4347 DSDP * All Electric *HWH Active Air System * 2019 DSDP 4369 ON ORDER

NHSO (Newmar Hoot, Sevierville Original), Kindness Matters
redbaron73 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 07-06-2015, 06:19 AM   #2
Senior Member
 
srrobe's Avatar
 
Join Date: Oct 2010
Location: Full time and love'n it
Posts: 767
Thanks for the heads up. Please keep us posted with any responses.
__________________

__________________
Rich & Susan Roberts 2015 Dutch Star 4369..
-Ford Focus Blue Ox Air Force One
Withoutanyhesitation.com
srrobe is offline   Reply With Quote
Old 07-06-2015, 06:42 AM   #3
Senior Member
 
HD4Mark's Avatar
 
Winnebago Owners Club
Coastal Campers
Join Date: Oct 2009
Location: Marathon, Florida
Posts: 2,909
I'm not sure why they changed the design of their power cord reel. The older model simply wound the cord into a "bucket". The end came out the bottom and went to the transfer switch. They also powered out as well as in. A more simple design but worked.

Thanks for the heads up.
__________________
Mark & Nancy
2004 Winnebago Vectra 40KD
Shep dog, R.I.P. Kenzie dog Toad 2015 Jeep Wrangler Willys Wheeler
HD4Mark is offline   Reply With Quote
Old 07-06-2015, 03:28 PM   #4
Senior Member
 
alan1's Avatar
 
Monaco Owners Club
Newmar Owners Club
Join Date: Aug 2000
Location: little rock, ar
Posts: 300
Since I was the other poster, I assume, I would like to point out mine was the black wire also. Coincidence, I wonder. Maybe Newmar needs to rearrange the power going thru that leg? I think the reason Newmar went to the reel from the drop in basket is the size of the bay. It is not high enough for the drop reel to fit.
__________________
2016 Newmar King Aire 4553
2017 Ford Explorer toad
alan1 is offline   Reply With Quote
Old 07-06-2015, 07:49 PM   #5
Senior Member
 
redbaron73's Avatar


 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jun 2011
Location: Texas
Posts: 1,767
Blog Entries: 4
update

Last night I sent emails to both Glendinning & Newmar. I heard back from Glendinning already, with indication that they will take care of the issue for me. They assured me that the unit is designed to handle more than 20 uses. They have requested my serial number to determine if this unit has the redesigned slip ring or not. I am assuming it does not have the redesigned version, but will not know for certain until I hear back.

Newmar has not responded yet, but being a Monday after a major holiday, and my only attempt being an email, I am not surprised.

I will post back once I hear more on the subject, but it does appear to be a known issue.
__________________
2013 Newmar 4347 DSDP * All Electric *HWH Active Air System * 2019 DSDP 4369 ON ORDER

NHSO (Newmar Hoot, Sevierville Original), Kindness Matters
redbaron73 is offline   Reply With Quote
Old 07-06-2015, 08:09 PM   #6
Senior Member
 
bcbounders's Avatar
 
Newmar Owners Club
Join Date: Mar 2005
Location: Abbotsford, BC
Posts: 533
Wow! Thanks for the heads up! It's certainly a scary issue!

Quick question for those who have had the problem with the reel: do you normally (or ever) pull the power cord in/out while there's a load on it? I'm just wondering if that could be a factor in causing the arcing/burning?

I have the "coil-into-the-bucket" Glendinng cord reel in my '05, so I don't have the same issue (although I WAS considering "upgrading" to the vertical reel to regain some space in the electrical bay... that is, until I started reading these threads!), but when hooking up at a new site, I sometimes plug in to power... and then may re-position the cord (reeling more in/out) after doing so. If the charger comes on in the coach (or the refer or 110V water heater, etc), there would be a load coming through while the cord was rotating.

So I'm just curious if that could be a potential cause of the problem?
__________________
John
2005 Newmar MADP
bcbounders is offline   Reply With Quote
Old 07-06-2015, 08:21 PM   #7
Senior Member
 
redbaron73's Avatar


 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jun 2011
Location: Texas
Posts: 1,767
Blog Entries: 4
Quote:
Originally Posted by bcbounders View Post
Quick question for those who have had the problem with the reel: do you normally (or ever) pull the power cord in/out while there's a load on it? I'm just wondering if that could be a factor in causing the arcing/burning?
I did this on my first cord a few times, and it was suggested to me by NewMar that this should be avoided. On the last reel, I never pulled it or moved it while plugged in until the failure started, and did that only as a test.

Looking at the barrel it is burned is spots where the contacts were attached, but not in a wide / sweeping area like I would suspect would be caused by moving it while under load.
__________________
2013 Newmar 4347 DSDP * All Electric *HWH Active Air System * 2019 DSDP 4369 ON ORDER

NHSO (Newmar Hoot, Sevierville Original), Kindness Matters
redbaron73 is offline   Reply With Quote
Old 07-07-2015, 08:23 AM   #8
Senior Member
 
HavingABlast's Avatar


 
Join Date: Mar 2015
Posts: 2,383
My thanks to those that have identified the issue. We take factory delivery next month. I am very interested, as we all are, about the "redesigned slip ring" and how we can tell if our reel has it. Perhaps a serial number might be the clue. For now, unless I brain fart, I will be sure not to move the reel while tethered to the pedestal.

Red Baron, please continue to update as you hear more. Thanks!


2015 Newmar Ventana 3636 (almost finished..we saw pics !!), Cummins ISB,
2014 JKU Wrangler, SMI AF1, Blue Ox Baseplate and Tow Bar
HavingABlast is online now   Reply With Quote
Old 07-07-2015, 08:52 AM   #9
Senior Member
 
BeHappy's Avatar
 
Winnebago Owners Club
Entegra Owners Club
Join Date: Apr 2014
Posts: 143
Should this issue / defect be sent to NTHSB for possible wider notification or recall?

Thanks to this forum for once again sharing such important info and pix are so helpful

Safe Travels to all
BeHappy is offline   Reply With Quote
Old 07-07-2015, 09:54 AM   #10
Senior Member
 
Jeff426's Avatar
 
Join Date: Jul 2012
Location: Whitefish, Montana
Posts: 413
Recently, I got a shock off the slide tray which seemed possibly related to the lightening strike. After all the repairs were completed, we remained under generator power while we transited to Grand Junction and the Transwest dealer and Newmar repair facility. Upon arrival at transwest, they found a problem directly attributable to the power reel and removed the reel. The shore power cable was hard wired to the transfer switch and life is good. A new power reel has been ordered. Regarding the shock, This may have originated from the faulty shore power cord reel.

Jeff and Lynn
__________________
Jeff and Lynn Stevenson, Madison, South Dakota
2015 Dutch Star 4369, 2015 Jeep Grand Cherokee, Two paddleboards and two bikes.
" Luck favors the prepared "
Jeff426 is offline   Reply With Quote
Old 07-07-2015, 10:01 AM   #11
Senior Member
 
Steve Ownby's Avatar
 
Join Date: Nov 2008
Location: Cosby, Tn
Posts: 6,490
Quote:
Originally Posted by HD4Mark View Post
I'm not sure why they changed the design of their power cord reel. The older model simply wound the cord into a "bucket". The end came out the bottom and went to the transfer switch. They also powered out as well as in. A more simple design but worked.

Thanks for the heads up.

The "winder" that you refer to is still built. It's superior in every respect but it takes more room. Mine has been trouble free for 12 years now.


Steve Ownby
Full time since '07
__________________
Steve Ownby
Full time since 2007
2003 Monaco Signature
Steve Ownby is offline   Reply With Quote
Old 07-07-2015, 05:52 PM   #12
Community Moderator
 
"007"'s Avatar


 
Nor'easters Club
Workhorse Chassis Owner
iRV2 No Limits Club
Join Date: Oct 2004
Posts: 28,427
Thanks for following up on this RedBaron much like you did with the dash AC cooling.
This could become more serious though.
__________________
98KSCA, 99MACA, 03 KSCA-3740- 8.1 Chev-- ALLISON Trans, now in good hands
VISIT the NEWMAR QUICK TIPS & EASYMODS 1 & 2
QUICK TIPS # 3
RV SYSTEMS & APPLIANCES & RECALLS --- TECH INFORMATION
"007" is offline   Reply With Quote
Old 07-08-2015, 09:36 AM   #13
Senior Member
 
redbaron73's Avatar


 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jun 2011
Location: Texas
Posts: 1,767
Blog Entries: 4
I was just informed that the unit Newmar shipped me as a replacement in March 2014 was the older design.

Assuming Newmar pulled out of existing stock then all coaches built before this date have the older design.

I should have the new reel next week and will have more information regarding the changes at that time.


2013 Newmar Dutchstar 4347, Active Air
__________________
2013 Newmar 4347 DSDP * All Electric *HWH Active Air System * 2019 DSDP 4369 ON ORDER

NHSO (Newmar Hoot, Sevierville Original), Kindness Matters
redbaron73 is offline   Reply With Quote
Old 07-09-2015, 11:35 PM   #14
Senior Member
 
redbaron73's Avatar


 
Newmar Owners Club
Freightliner Owners Club
Join Date: Jun 2011
Location: Texas
Posts: 1,767
Blog Entries: 4
I have been communicating with Glendinning regarding my reel, and after they agreed to replace I asked for specific details on the changes. I don't intend to open the new reel, since they are sending a complete unit with cords attached. Here is their response, unedited:
Quote:
Re: the "redesign" - there really wasn't a re-design with this product.
What we did change was the assembly process in order to increase the
mechanical tightness of the various internal components - including the slip
rings

FYI, just so that you know how stringent the testing which the product was
first released, the UL specifications require that the reel have maximum
current applied to it, with all the cable the reel has capacity for
retracted on the reel. Then 6 feet of cable are extended (i.e., 44 feet are
on the reel in your application). In that condition, the rated current (50
amps) is applied continuously until the temperature stabilizes (as measured
by thermocouples attached to various parts of the reel) - this normally
takes 8-12 hours of continuous 50 amp current flow. The stabilized
temperature has to be less than the temperature rating of the material used
in the product. This is why the cable temperature rating on the product
label is 90deg C.

As far as how this applies to your situation, this is a bit of a question
for us, which is why we want to get the cord reel components back to
investigate them further.
It is obvious they are taking this seriously and also seems to indicate that they are not aware of a problem worthy of a recall or similar action.

I would suggest that if anyone has a failure of the reel they contact Glendinning directly. Mine having failed twice with the old product may be an anomaly and the exact scenario the change in mechanical tightness is addressing.

Fwiw, I have not heard back from Newmar in response to my email. At this point there is no reason for me to contact Newmar as the situation is being resolved.
__________________

__________________
2013 Newmar 4347 DSDP * All Electric *HWH Active Air System * 2019 DSDP 4369 ON ORDER

NHSO (Newmar Hoot, Sevierville Original), Kindness Matters
redbaron73 is offline   Reply With Quote
Reply

Tags
newmar, power



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Newmar admits sensor mount problem Algoma Newmar Owner's Forum 21 11-05-2015 06:53 PM
No power from Shore and Generator martinr Newmar Owner's Forum 14 06-26-2015 08:34 AM
2004 Southwind Converter Blowing Shore Power Fuse Tom Lopez Fleetwood Products Owner's Forum 9 05-19-2015 12:34 PM
Normal Operation of Newmar Slides and a FWS Difference "007" Newmar Owner's Forum 47 02-23-2015 10:14 AM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:40 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.