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Old 03-19-2019, 03:42 PM   #1
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Washing machine

We have been receiving an error message on the whirlpool washing machine,
A-10, which states drain issue. We looked on line to see what we could do to fix the issue. We opened the panel on the bottom to check that drain and it was clear. So, then the information talks about getting to the back of the washer to check a drain and an eco valve. The question........ what needs to be done to get to the back of the washer? Does the dryer need to come out? What screws are holding the washer in place? If anyone has suggestions it will be greatly appreciated by everyone in the family.

John and Maureen Shankweiler and the pups
‘17 Ventana 4037
‘19 Jeep Cherokee
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Old 03-19-2019, 05:17 PM   #2
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Have you checked the front filter?
It is located at the bottom
front of the washer. You may need to remove the front kick panel, two screws holds that on.
The filter is a white, cylinder shaped pc. Cylinder is approximately 3” round and cap
twists off. It really takes some
muscle to get it started, and then you can just unscrew it. To remove
the cap, turn it to the left.
Be ready with towels and a bowl
or Tupperware pc., water is gonna
gush out fast as you unscrew.
Once you get all the water cleaned up you will find surprises clogging it, coins, lint, string, twist ties, you
name it. Clean it out, retighten the cap and you should be good to go!
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Old 03-19-2019, 05:23 PM   #3
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Quote:
Originally Posted by Agilitydog View Post
We have been receiving an error message on the whirlpool washing machine,
A-10, which states drain issue. We looked on line to see what we could do to fix the issue. We opened the panel on the bottom to check that drain and it was clear. So, then the information talks about getting to the back of the washer to check a drain and an eco valve. The question........ what needs to be done to get to the back of the washer? Does the dryer need to come out? What screws are holding the washer in place? If anyone has suggestions it will be greatly appreciated by everyone in the family.

John and Maureen Shankweiler and the pups
‘17 Ventana 4037
‘19 Jeep Cherokee
Your issue could be a sock or something else small slipped between the drum and the gasket and is now lodged in the top of the drain pipe leading to the filter you have already checked.

Now the bad news. Most appliance repair services will not respond to a repair on a RV. I have pulled mine out several times now by myself and it is not fun especially if the dryer is stacked on top of the washer. If so, there are two plates on the side of the washer/dryer units holding the two together. I installed a shelf for the dryer the second time so I only have to remove the washer now. This is what I have to do when I remove mine.
1) Remove the doors and the top and bottom latches
2) Remove the hold down screws in the washer/drain pan
3) Remove the hold down wooden strip on top of dryer
4) Disconnect the washer hoses and cord (access through back of linen closet)
5) I built a platform the height of the support so I could slide the units straight out
6) Separate the dryer/washer and either install the shelf or set the dryer off to the side
7) Remove the two maybe three screws from the back edge of the washer top panel
8) Remove the three screws that hold the control panel on top
9) Remove the detergent drawer and the three screws hidden behind the drawer
10) Remove the screws on top of the front panel and the three screws on the bottom of the front panel
11) Remove the gasket between the drum and the front panel
12) Looking underneath you will see a black drain hose leading to the filter mentioned before
13) Remove the top clamp and look for a clog and a float ball
14) Probably will find a piece of clothing or doggie bag or something else like that
15) Reinstall all parts removed in the order removed.

You can do all this or pull out a credit card and pull into your nearest dealer and let them have at it. The units together are heavy. When I asked a service tech from Ed's in Elkhart haw to keep from having it happen again, he said don't wash clothes in it. Barring that we use a mesh bag for small items now.
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