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06-13-2019, 04:17 PM
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#3571
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Senior Member
Newmar Owners Club
Join Date: Oct 2016
Location: Lady Lake, FL
Posts: 624
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Quote:
Originally Posted by RKins
Based on talking to Dennis, no, they usually don't and insurance companies usually fight that charge. I requested new gaskets thinking they were 22 years old so why not - I think the gaskets were $168.
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That's what I was thinking and agree with you that while the windshield was out, it was a good idea to replace the gaskets.
All in all, to my way of thinking, your girl is in much better shape with how it was done. BUT, it would have been nice to know all this in the beginning. I don't like surprises
__________________
2019 Dutch Star 4018 (Spartan) towing 2019 Buick Envision
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06-14-2019, 08:37 AM
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#3572
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Senior Member
Thor Owners Club Newmar Owners Club Freightliner Owners Club
Join Date: Oct 2014
Location: FL
Posts: 1,286
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Quote:
Originally Posted by RKins
Knowing the tech like I do now, I expect that he (Dennis) did a great job.
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Dennis works better for an Apple Fritter from Rise & Roll.
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Vinny, Sandy, JD (10.01.13 - 06.20.20) and our present Portuguese Water Dog "Viking"
2016 Dutch Star 4018 Newmar #605899
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06-14-2019, 08:49 AM
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#3573
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Senior Member
Thor Owners Club Newmar Owners Club Freightliner Owners Club
Join Date: Oct 2014
Location: FL
Posts: 1,286
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Quote:
Originally Posted by lce3
All in all, to my way of thinking, your girl is in much better shape with how it was done. BUT, it would have been nice to know all this in the beginning. I don't like surprises
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Ever hear of a Dr. opening a patient up and finding more than they expected? Not as common now days but back before MRI's and such it happened a lot.
As I see it they can do as they did, open it up and then let you decide or as in some other companies just refuse to do anything on any coach over five years old. We need to be careful what we ask for as we might just get it. The use of new better and different materials will maybe correct these types of problems in the future.
But at least now it is an up and running coach with only 17 k miles on it.
__________________
Vinny, Sandy, JD (10.01.13 - 06.20.20) and our present Portuguese Water Dog "Viking"
2016 Dutch Star 4018 Newmar #605899
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06-14-2019, 08:55 AM
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#3574
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Registered User
Newmar Owners Club
Join Date: May 2016
Posts: 809
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Enjoying the Newmar in the Wisconsin dells for 10 days
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06-14-2019, 10:41 AM
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#3575
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Senior Member
Newmar Owners Club
Join Date: Oct 2016
Location: Lady Lake, FL
Posts: 624
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Quote:
Originally Posted by VP Chianese
Ever hear of a Dr. opening a patient up and finding more than they expected? Not as common now days but back before MRI's and such it happened a lot.
As I see it they can do as they did, open it up and then let you decide or as in some other companies just refuse to do anything on any coach over five years old. We need to be careful what we ask for as we might just get it. The use of new better and different materials will maybe correct these types of problems in the future.
But at least now it is an up and running coach with only 17 k miles on it.
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I just meant the policy change between signing the agreement and doing the work. They knew they were taking the windshield out to replace the gaskets. That's very different from finding more issues once the work is started.
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2019 Dutch Star 4018 (Spartan) towing 2019 Buick Envision
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06-14-2019, 11:41 AM
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#3576
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Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
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I figured a nice pie and some fritters for the crew that worked on her. That is if I don't get too hungry as I'm transporting the cache.
Policy change aside, the labor rate has changed (up) since the original quotes and the material/parts pricing has moved up AND down.
Newmar honored the lower labor rate and charged me the lowest price quoted for supplies and parts, as they prepared the final bill including recently quoted work.
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
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06-14-2019, 12:04 PM
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#3577
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Senior Member
Spartan Chassis RV Trip Wizard
Join Date: Mar 2014
Location: central Florida, Lake Ashton RV community
Posts: 570
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Power company was connecting the transformer to the utility feed today. The asphalt equipment showed up to start the topcoat soon! It's getting close.
__________________
2008 Fleetwood Excursion 40X Sold
2015 GMC Canyon Crew Cab LB Toad
2019 Newmar Dutch Star 4369 (Spartan)
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06-14-2019, 12:50 PM
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#3578
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Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
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They might have the palm trees planted by next week when I get there
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
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06-14-2019, 02:51 PM
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#3579
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Senior Member
Spartan Chassis RV Trip Wizard
Join Date: Mar 2014
Location: central Florida, Lake Ashton RV community
Posts: 570
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Quote:
Originally Posted by RKins
They might have the palm trees planted by next week when I get there
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Today was a very nice day. Yesterday would have killed a palm. Cold, wet & rainy.
More rain coming in late tonight.
We leave in the morning.
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06-14-2019, 03:45 PM
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#3580
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Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
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Thanks for taking the time to update us - we appreciate you.
Have a safe trip to your next destination - where you headed?
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
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06-14-2019, 06:38 PM
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#3581
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Senior Member
Newmar Owners Club Spartan Chassis
Join Date: Aug 2015
Location: Northwest Washington State or Western Montana, depending on the season.
Posts: 3,473
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Heading west in the morning
Our nearly two-week stay in Nappanee ends tomorrow morning when we head back west to Montana and, eventually to our other home in Washington state. It took four days longer than originally planned to get everything done on our coach, but the extra time was worth it. Got all the warranty and service work completed...and, a bit more.
The Service Center crew was fabulous. We were treated very well and received top-notch service work. And, the morning tour of the production line was very interesting and informative.
And, while in Nappanee, we managed to check off many of the boxes suggested by NealC and others; breakfast at the Dutch Kitchen (3 times!), sweets at Rise 'n Rolls more times than I'm willing to admit, and...just tonight...ice cream from Rocket Science. The diet went out the window big time.
We met many forum members while here and thoroughly enjoyed putting faces with forum monikers. The camaraderie at the Service Center "Pet Lounge" was great as was that at Camp Newmar. Very enjoyable! We'll remember our experience here for a long time.
TJ
__________________
Jim (W7DHC), Diane & Mini Schnauzers, Lizzy & Ellie
2018 Mountain Aire 4047
2014 Honda CR-V 2020 Lincoln Nautilus "toad" w/AF1
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06-15-2019, 06:57 AM
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#3582
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Senior Member
Spartan Chassis RV Trip Wizard
Join Date: Mar 2014
Location: central Florida, Lake Ashton RV community
Posts: 570
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It was great meeting you. Safe travels
John
__________________
2008 Fleetwood Excursion 40X Sold
2015 GMC Canyon Crew Cab LB Toad
2019 Newmar Dutch Star 4369 (Spartan)
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06-15-2019, 03:15 PM
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#3583
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Senior Member
Spartan Chassis
Join Date: Oct 2017
Posts: 118
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Quote:
Originally Posted by Johninar
It was great meeting you. Safe travels
John
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Any suggestions? We will start our factory pickup on Monday?
Joe & Jewel
Groveland, FL
__________________
Joe & Jewel Symmes
2019 Dutch Star 4369
Can't wait to see what's around the next bend in the road...
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06-15-2019, 04:22 PM
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#3584
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Senior Member
Join Date: Sep 2016
Location: Sarasota, FL
Posts: 5,228
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Did you get a welcome letter explaining where to go?
__________________
Rick and Larrie Dee
1997 40' Newmar London Aire DP CTA 8.3 (Mechanical) 325 Spartan MM
Bringing her back to her glory.
'08 Jeep GC Overland.
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