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Old 02-12-2013, 10:22 PM   #1
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Who's at Newmar with the Brand New DS??

We are!

Had the first day of our factory delivery today for our 2013 Dutch Star 4018 beginning at 7:00 a.m. What a fabulous -- and full day -- experience! Right now, we are both really tired as you end up having so much information that gets delivered to you and since you want to take it all in, you get to a point that its sensory overload. That coupled with the whole experience of seeing your beautiful and gorgeous finished coach ... well it just tuckers you out! But before we're off to sleep ...

A few thoughts, in no particular order as this fun day closes ...

For factory delivery at Newmar, you are assigned two top service reps who literally are at your beck and call for the full week of your delivery. They are with you all day from the time you start (they start at 6:00 a.m. -- far too early for us -- and they are there with you till they punch out at 2:30 p.m.). But if you need or want them later, they invite you to call them. They take you through all features and aspects of operation of your new coach -- as little as you need and want or as much as you ask for. They are fully prepared to answer each and every question to bring to them and if they don't have the answers off the top of their heads, they bring in the people who do know and they come directly to the coach to give you the explanation to your satisfaction.

You do get satisfied, believe me. And how's that for excellent service?

Our reps were Jason Fuller (who was primarily responsible for final prep of our coach for factory PDI) and Tom Lane, Jason's senior service tech and electronics expert. Fabulous, knowledgable, enthusiastic guys, both.

We came with two full pages of questions -- we got each and every one of them fully and completely answered by Jason and Tom and the few other experts they needed to bring in.

What happens is that when the coach in finished in production in Building 7, the QC people go over it in the normal course of things, picking out all issues or blemishes, if any, that need fixing and fixing them before the coach officially "comes off the line". Then in the case of factory delivery, the coach goes over to Building 11 where there are about 20 very experienced techs who do all the big, complicated and tricky service work for Newmar. From that group, Famous Jonas, the head man (a great guy), selects the two guys who will be working on your coach and they stay with it all the way until you take delivery. They are with you to satisfy you on all issues until you drive away from Nappanee in your new coach. In the meantime, after they take you over your coach, they set you up at Camp Newmar, you live in your coach until you leave, you are encouraged to run every appliance and check our every feature of your coach to insure that all things work perfectly -- and, equally important, you feel confident in your operation of all of them without problem and then -- and only then -- they wish you well and give you their blessings to leave the Mothership!

Very, very good treatment, in my opinion far better and far more comprehensive than what we ever got from any dealer, no matter how well intentioned they were. Would never not think about taking factory delivery again on any new coach we would think about.

After going over the coach and, in our case, having a couple of things done by Jason we wanted to get done (such as mounting in the closet area with the safe a portable electric Dyson vacuum cleaner Joanne likes to use), Jason and Tom took us over to Camp Newmar where we got plugged in, set up for our water and put on our own to unpack, get familiar with all things on the coach and live in it at Camp Newmar for the next few days before leaving. Jason and Tom are available on site beginning at 6:00 a.m.!

A few things and comments about the coach and the delivery process that others have commented on, questioned or discussed on our Forum ...

Stay at the Inn at Amish Acres the night before delivery. It is clean, quiet and adequate. Not high end, but perfectly fine. Plus you get the "Newmar rate" if you ask. We got $55 plus tax, about $66 total. Free breakfast.

They allowed us to bring our CR-V into the building where the coach was waiting so that we could unpack inside. A nice touch to accommodate us and not have to do that in the cold outside.

The gap under the mid-coach bath is engineered specifically so that the door, when it opens when the full wall slide is in, will clear the full wall slide.

The gap on the bedroom doors when fully extended is less than the mid-coach bath door. Frankly, given the layout on the Dutch Star, when just the two of us are on the coach, I don't see the need or desire to close the bedroom doors.

All slides work smoothly and the auto manual locks shut off the power perfectly when the slide is all the way in or all the way out -- no judgment call, no guessing like we had to do previously.

We are not TV people and chose not to get the outside TV or the front TV. But the televator TV and the TV in the bedroom with the Hi-Def cables are really super. We will watch movies and some news from time to time and we are really happy with how good the quality is. Jason had a local TV station on in South Bend and did not have the antenna up (and mind you, the coach was inside Building 11, not outside) but the picture was outstanding.

They give you one-half tank of fuel at delivery. That seems out of place when they do so well with everything else. When we spend the money we do on these fabulous machines, yes, this is not a huge deal but it does nothing to foster good feelings with customers and we, like others, bristle a bit over it. For the money involved, fill the darn tank like we get on a new car that costs a fraction of the amount we pay for the MH and if it is really necessary to recover this cost, they should add it to the base price of the coach or bury it somewhere in the option sheet. We would all pay it, I am pretty confident. We expect a full tank of fuel and Newmar should not place itself in a position of having people make comments that they are nickel and diming them when they choose to skimp on this item.

We like the safe. A good size and the perfect location.

We like the rear bath and we like both electric toilets.

We are happy we got the GE Advantium micro / convection -- it was the last thing we added and we are very glad we did.

We ordered the MCD auto shades throughout the coach. We saw them on a 2011 Essex and the owners really liked them. We were wowed by them. Jason and Tom said that this option is now one of the most popular new options they are seeing on new orders. Not cheap as an option but worth it we are thinking. Works seamlessly throughout the coach, including all front shades.

We were a bit disappointed that there is no LED (or other) under shelf lighting in the rear bath over the sink under the cabinet. There is very adequate and attractive LED lighting from two light sconces over the sink and cabinet, but this area really needs and small LED light bar under the cabinet to shine down on the sink. We will add that at home.

We love the colors, fabrics, counter tops we selected. No buyers' remorse in any way. We wanted warm, friendly, homey and the colors, fabric choices, counter top selections we made with Michelle Howard and Roxie Rice's help (Newmar sales) turned out to be just what we hoped we would get. We cannot say enough now helpful it was for us to travel to Nappanee and meet with Michelle and Roxie to finalize our choices -- we definitely made better choices with their guidance -- and avoided errors we would have made without their help. Anyone who wants to do the kind of customizing like we did is very well advised to get out to meet with Michelle or Roxie or both to have their input. It enabled us to get a coach that we honestly can say we got 98-99% of all we wanted to when we started out to plan it.

There are a few new things on the coach that we did not expect which are terrific little added features -- new digital readout for the fresh water, gray and black tanks (much more accurate and much less prone to fail or read inaccurately according to Jason and Tom); better, easier to read and understand digital inverter control; handy switch near transmission control to automatically dump air and raise the tag axle when backing; much better than expected sound from front stereo and stock speakers in overhead panel above; better than expected Sirius/XM radio (we did not get the Navi as we have a Garmin deal 760 LMT which we like better); very easy to use electric hose and shore power cords; two LED lights on each side over the bed in lieu of one on each side with the Queen bed option (which we got because we wanted larger nightstands and counter tops and more room around the bed to make the bed).

We had worked with Michelle and Roxie to make a number of special changes on our coach -- leather and tile colors, changing around of the stock fabrics to have the ones we liked and not the ones we didn't like, Mountain Aire granite counter tops, GE Advantium 120 microwave / convection in lieu of Frigidare -- and I am attaching several photos we took this morning which show how we spec'd the coach.

We had a spirited discussion with everyone, including Jonas, about the infamous "level coach then put out slides" v. "put out slides then level coach" debate. Consensus of all people we talked with is that it doesn't matter which is done first and which is done second except in the case of the coach being on ground that clearly appears to be uneven -- in which event, level first then put out slides after coach is level.

Overall, we have been very pleased with our coach and our factory delivery experience thus far. We are happy with the model we ordered and how we equipped our MH. Hopefully we will be able to continue to say that as time passes -- I think we will.

As we have anything else to add, we will do so.

Hope this gives a good idea in the meantime about how the factory delivery experience goes at Newmar. For us, it is something we definitely recommend to anyone considering it -- and something we will do if we buy another coach in the future.

Deek
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Old 02-12-2013, 10:28 PM   #2
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More pics.
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Old 02-13-2013, 01:09 AM   #3
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Looks great Deek. Wishing even more that we could have done factory pick up.

I like the colors you 2 picked and the kitchen window changes the look of the counter drastically.

Congrats. I'm looking forward to reading more about it.
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Old 02-13-2013, 01:27 AM   #4
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Guaranty in Oregon has a 2012 DSDP that has almost the same colors. Looked at it a couple of times and wonder why it hasn't sold yet. They even dropped the price over $100,000 and it's still there. Been trying to get my wife to go look at it again but her health has been bad for about 6 months now and she's been off work that long.
Link to it
We ordered the Advantium in our 2002 DSPD and haven't regretted it either.
As to the fuel, where can you find a car dealer that fills the tank for you? None of ours has done that.
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Old 02-13-2013, 04:42 AM   #5
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Great choice of interior colors and fabrics. Looks classy but warm and comfortable.
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Old 02-13-2013, 04:45 AM   #6
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Nice job. Thanks for the pictures. Not sure if we are ever going to get a new coach but if we do, definately will plan on factory delivery.
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Old 02-13-2013, 05:21 AM   #7
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Well written account that seems to be a great experience. I agree with you completely regarding the fuel. The interior pictures look fabulous. Enjoy!
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Old 02-13-2013, 06:41 AM   #8
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Great write-up Deek. Canít wait to read your next installment after the 2nd day.

I agree with you on the extra light under the medicine cabinet in the back. Had already planned to add one myself when we get home.

The half tank of fuel also bugged me Ö sure seems like that could have been included in the $2,800 factory delivery price, but not worth getting upset over. I just filled it up and moved on.

Glad you had the extended discussion on the slide/jack operation. After trying the slides out then jack down method a few times, I think I will go back to my normal way of leveling first then slides out as that just seems more routine. But itís good to know that either way is ok subject to being on fairly level ground to start with.

Well by now you are probably back in building #11 Ö keep it coming.

Steve
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Old 02-13-2013, 08:49 AM   #9
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Beautiful coach and good write-up. I will say you diesel pusher guys sure have an interesting perspective on the fuel issue. Took delivery of my coach from my dealer and the gas tank was full.
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Old 02-13-2013, 09:03 AM   #10
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I wonder if the problem is more about supply than price alone. I am sure price has a lot to do with it, but getting enough supply may also be an issue
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Old 02-13-2013, 10:13 AM   #11
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Deek

As usual, great detail and description of the new DS. Congrats, she is a beauty and keep posting those pictures.
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Old 02-13-2013, 11:59 AM   #12
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Well done.
Look's great.
Your choices really warm the interior up.

And we like it too.
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Old 02-13-2013, 04:42 PM   #13
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Another great factory delivery story! I love your interior--very pretty and I especially like the kitchen counter.
Gary
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Old 02-13-2013, 06:04 PM   #14
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Deek

Absolutly beautiful. Glad delivery is going smooth.
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