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Old 05-24-2018, 03:05 PM   #1
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WiFi ranger issue

I have a 2018 Canyon Star 3710 with the WiFiRanger option. Iím not getting an SSID. I checked and the green light is lit on the core. I called my dealer and he was no help so I called WiFiRanger support. The tech had me check the input voltage to the core. I read a little above 12vdc. He said that it should be 24vdc, that little box is a dc step up converter and theyíve had a few go bad so I should get a new one from Newmar. I called tech support at Newmar, explained what I went through and he passed me over to parts to order the replacement. All is well. I get the part and plug it it and still no SSID. I check the voltage into the core and itís still 12vdc. I look on the WiFiRanger site and under accessories they show the setup converter and it looks very different and is labeled Version 2. I ordered it from them. I just got it in, installed it and now I have the 24vdc going into the core but still no SSID! Iím quite frustrated at this point. It shouldnít be this hard. I think the core is bad but now, because of the holiday weekend Iíll have to wait until Tuesday to call WiFiRanger support back and discuss.

Anyone else had a problem with the core power supply on their WiFi ranger?

Thanks for listening,
Marc
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Old 05-24-2018, 05:38 PM   #2
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Marc,
Silly question but do you have the unit set to broadcast it?
Matt
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Old 05-24-2018, 07:51 PM   #3
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Have you tried to connect a computer to one of the deviceís Ethernet ports to access the device that way? If the device is working, youíll be able to verify itís configuration. Perhaps the WiFi is disabled?
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Old 05-25-2018, 01:44 PM   #4
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Quote:
Originally Posted by flyboy013 View Post
Have you tried to connect a computer to one of the device’s Ethernet ports to access the device that way? If the device is working, you’ll be able to verify it’s configuration. Perhaps the WiFi is disabled?
Thanks for the suggestion. While looking at the router I notice no link lights present! Seems to me if I’m plugged in with my laptop there should be a link light, plus there are 2 other Ethernet plugs there but no link lights at all. I plugged in and setup my laptop to 10.1XX.YY.3 for its ip address, the XX.YY being the last for digits on my core ID. Does that seem correct?

Also, what do your leds do when you power up/reboot your core? Mine come on green and stay that way, no blinking or changing colors. I thought I read that one of them should turn red, is that true?

I tried calling MITO support (WifiRanger gave me their number) but it’s busy. Guess I’ll just keep trying.

Thanks,
Marc
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Old 05-25-2018, 11:03 PM   #5
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WiFi ranger issue

Quote:
Originally Posted by Mgosselin195 View Post
I plugged in and setup my laptop to 10.1XX.YY.3 for its ip address, the XX.YY being the last for digits on my core ID. Does that seem correct?

Yes. That looks correct.

Quote:
Also, what do your leds do when you power up/reboot your core?
The power LED turns green and shortly thereafter the LED for the POE Ethernet port (back side of device) turns red. Thatís the port with the cable to the rooftop antenna.
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Old 05-26-2018, 05:48 AM   #6
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Quote:
Originally Posted by Mgosselin195 View Post
Thanks for the suggestion. While looking at the router I notice no link lights present! Seems to me if Iím plugged in with my laptop there should be a link light, plus there are 2 other Ethernet plugs there but no link lights at all. I plugged in and setup my laptop to 10.1XX.YY.3 for its ip address, the XX.YY being the last for digits on my core ID. Does that seem correct?
Hi there:

Sorry you are having problems with your Ranger, maybe I can help. I am a "roving Ambassador" for WiFiRanger and have helped many customers with issues.

Don't assume that the absence of "link lights" means that the Ethernet ports aren't working. I've never seen link lights on any Ranger in the 8 years I've been working with them.

As for connecting by Ethernet, I'm not sure why you chose to use an IP address of 10.1XX.YY.3. In all the years I've been doing this the default address was always 10.1XX.YY.1 Give that a try to see if it works.

If you can get to the control panel, go to the WiFi tab and scroll down to the middle of the screen where it says Private WiFi Broadcast to see if the box is checked. If it's not then that's why you can't see the SSID.

If you can't get to the Ranger's control panel using an Ethernet cable, send me a PM with the unit's ID number (probably begins with 78 or 79). After you send me the PM leave the device on and I'll see if I can reset it. I'll send you a PM after I've tried.

Joel (AKA docj)
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Old 05-26-2018, 07:58 AM   #7
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I do not have a Wi-Fi Ranger but from what I'm told they use Umbiquiti on the Wi-Fi adapter end (The outside module) and... I have that.

You said you are not getting and SSID. do you mean on the ROUTER end or on the Adapter (THe outside) end?

On the router end you enter the SSID yourself. IE. Ranger.net
(NOTE my SSID)
on the adapter end I click on SELECT and it shows me all the routers and I pick on.

BUT the unit has 3 modes as I recall. IT MUST BE IN STATION MODE for this to work.
Or AP-Repeater if it is in AP mode it dont work.
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Old 05-26-2018, 08:04 AM   #8
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They actually use a microtik product. I will be using ubiquiti as it is a superior interface.
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Old 05-27-2018, 12:53 PM   #9
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Inside router is a MicroTik product. Exterior antenna is a Ubiquiti bullet on models more than a year or so old. New models use a MicroTik Metal unit for the external.
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Old 05-28-2018, 07:23 AM   #10
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Quote:
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IExterior antenna is a Ubiquiti bullet on models more than a year or so old.
FWIW it's been more like 3 or 4 years since the Ubiquiti was used on the roof.
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Old 05-28-2018, 03:24 PM   #11
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Time flies Joel. Seems like only yesterday
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Old 06-14-2018, 01:32 PM   #12
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An update on this issue.

I called MITO (WiFiRanger support) again explaining that I now have the correct vector going into the core. He had me try a few things and agreed with me that most likely it was the core that was bad but he was not ruling out the cable or the roof component. He told me I had to get Newmar to replace it under warranty. I called Newmar support, explained it all to them and told them to call Brian at MITO for confirmation. Newmar TS did that and came back and said they could not ship me that part because if itís the cable or roof portion then a qualified tech had to do the work. The nearest Newmar dealer is 50 miles away (not my selling dealer) and I bought it 100 miles away plus we all know how long it takes to get an appointment in the summer! Newmar also suggested getting an independent RV repair service but Iíd have to pick up the tab. Wasnít worth it to me.

I sat on this for a few weeks, thinking. On my previous RV I setup a similar internal net using David Bottís solution of an ubiquity NanaStation Loco M2 and the Ubiquiti Air gateway. Why couldnít I try just using the Air Gateway connected to the WiFiRanger Sky product thatís in my CS. I plugged the cat5 cable into the POE port on the air gateway, powered that up and waiting a few minutes. Eureka! I now see the pvt.wifiranger_core.xxxx wireless network!!! Finally. I logged in, found my home WiFi and connected to that. Once all settled down my iPad could now connect to the internal coach lan, I even connected my Sony tv and watched Netflix!

Now to contact Newmar again and see if theyíll just sent the wifiranger core part. Iím not feeling too lucky on this hope.

Thanks for listening,
Marc
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