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Old 01-02-2008, 08:57 AM   #1
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We took delivery of our new Alpine at the factory a few weeks ago and I was really impressed with the attitude and helpfulness of everyone. Izzy gave us a very thorough orientation from 10:00 am until 4:30 pm and we left with an excellent overview of all the systems. Now three weeks later I'm looking at the HWH hydraulics system and trying to remember what he told me. He was very clear - call me if you need any assistance but I hesitate to bug him because there aren't any problems. I'm just needing a memory refresh.
Since I imagine that most Alpine owners have already left the years when their memory was still working well I have a suggestion or two for WRV.
It was clear from prior posts and meeting with various WRV people that they watch this Forum so I thought this was the best way to put my two cents out there.
First suggestion: Put all the manuals, installation instructions and warranty cards into file box in folders labeled by function - i.e. refrigerator, generator, Hydro Hot, etc.. Now they are just thrown loosely into a file box.
Number two: Make a DVD that covers what Izzy did during our orientation and break it down into titled scenes of the piece of equipment he is discussing. Example: Checking fluids, using the TV, slides, etc.
Then when I cannot remember what he told me I can quickly find it on my laptop or the TV and DVD player. I can even carry the laptop outside and watch the video while I'm looking at the equipment in question.
I'd also include a factory tour DVD.
Any other thoughts?

Clark
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Old 01-02-2008, 08:57 AM   #2
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We took delivery of our new Alpine at the factory a few weeks ago and I was really impressed with the attitude and helpfulness of everyone. Izzy gave us a very thorough orientation from 10:00 am until 4:30 pm and we left with an excellent overview of all the systems. Now three weeks later I'm looking at the HWH hydraulics system and trying to remember what he told me. He was very clear - call me if you need any assistance but I hesitate to bug him because there aren't any problems. I'm just needing a memory refresh.
Since I imagine that most Alpine owners have already left the years when their memory was still working well I have a suggestion or two for WRV.
It was clear from prior posts and meeting with various WRV people that they watch this Forum so I thought this was the best way to put my two cents out there.
First suggestion: Put all the manuals, installation instructions and warranty cards into file box in folders labeled by function - i.e. refrigerator, generator, Hydro Hot, etc.. Now they are just thrown loosely into a file box.
Number two: Make a DVD that covers what Izzy did during our orientation and break it down into titled scenes of the piece of equipment he is discussing. Example: Checking fluids, using the TV, slides, etc.
Then when I cannot remember what he told me I can quickly find it on my laptop or the TV and DVD player. I can even carry the laptop outside and watch the video while I'm looking at the equipment in question.
I'd also include a factory tour DVD.
Any other thoughts?

Clark
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Old 01-02-2008, 09:22 AM   #3
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Clark,

This is a great idea and would be even more helpful to those of us who did not pick our coach up at the factory. Speaking from personal experience (in 2005), our dealer was less than "complete" in our orientation (the tech said he could give us 4 hours) and the info you suggested would have been very, very helpful. I imagine we would have made less calls to WRV's customer service had we had such a tool. Also, I can see this as a very helpful on-going tool, rather than just for the new owner.

Ingrid & Jim McIntosh
2005 40' FDTS Limited
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Old 01-02-2008, 12:41 PM   #4
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Clark,

Thank you for making these suggestions! In our Focus Group meeting in August, we did ask WRV to consider producing a "How To" DVD to go with new rigs, but I don't think it is a high priority. Perhaps your and Ingrid/Jim's comments here will help move it up on the priority list.

We also asked them to create and include a check list of all manuals that should come with our new coaches to ensure that we got everything available. Your idea is even better as long as they ensure that every file has something in it. In fact, I prepared a file box with labeled folders for everything I thought we should have a manual for before we left to pick up our new coach last March. It really helped me be sure I had everything we need, and it sure makes it easy now to find what we need when we need it.
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Old 01-02-2008, 01:10 PM   #5
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Great food for thought. This is on my list of things to help get WRV to better serve the Owners. I'm sure you will be seeing some of these items in the future. Any other comments you feel would be good you can always PM me a list of suggestions as I will do my best to help get them implemented. Ron
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Old 01-02-2008, 03:30 PM   #6
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This is a great idea. When we picked up ours at the factory, we brought along our video camera and taped the entire orientation by Izzy. We referred to it often.
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Old 01-02-2008, 03:54 PM   #7
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Steve & Richard......

I'd be willing to pay for a copy if you'd entertain that trouble.

Clark
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Old 01-02-2008, 04:31 PM   #8
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Great ideas, but why not a thorough manual on the entire coach like all other RV companies do. The last 2 country coaches we have owned had much more thorough manuals>TGF tgfettig@milwpc.com
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Old 01-12-2008, 06:05 PM   #9
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How about a write up on the Actia? They have been using it for years, they should be able to at least tell us what the functions are and what buttons to push for those functions.
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Old 01-13-2008, 08:05 AM   #10
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Another vote for the DVD idea. I have had two walk throughs, one at the dealer and one at the factory, and I still do not know how to do everything on this coach.

Let's all keep bugging WRV until they make one for us. It would also save them alot of trouble from everybody calling them for help.
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Old 02-05-2008, 03:44 PM   #11
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And while making the cd, put all the electronic versions of the component manuals (installation, operating, troubleshooting, etc.) on there, in folders labeled Chassis>Tires, Wheels, ABS, Brakes, Rear End, Hydraulics, Transmission, Leveling, HWH Slides, Engine, Steering, Blah-Blah-Blah,etc.; House> Fridge, Convection, Furnace, AquaHot, Lighting, Stove, AC, Vents, Blah-Blah-Blah, etc.

And make 5 copies: one for WRV's backup (in addition to their hard drive copy), and one each for the owner for in-coach, home base, safe deposit box, and use by tech's servicing the coach so they don't have to call WRV & bother the snot out of them w/silly questions about what systems am I looking at and what are the problems you've had w/them and where can I find the information necessary to service the components you used. (whew )
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Old 02-05-2008, 04:00 PM   #12
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EMike,

Whew is right!! But these are great, and I mean GREAT, ideas! Hope WRV is "listening" closely to all of this.
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Old 02-20-2008, 02:11 PM   #13
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Quite awhile ago I was told that whenever you have a "walk through delivery", tape it. Get a recorder and record everything; your questions, their answers. I believe this along with the aforementioned written/printed data would prove (has proved) invaouable, in that it reminds me of exactly what the answer was to my question regarding the _________.

Hope this might be considered.

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Old 03-09-2008, 11:41 AM   #14
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Howbouta note in the owner's manual, whuzup w/the propane pipe that is plugged off on the patio side. What is it for? Is it a regulated line or high pressure (therefore needing a regulator in line before adding fittings of the customer's choosing)? A clever owner can figure this out w/some sleuthing, but a quick paragraph is easier by a long shot.

Howbouta a schedule of 110 outlets in the owner's manual? Including which are on inverter, both above floor & below, and where the GFI trips are located for which string of outlets. This could be a table on the 110V schematic, noted in the text but not enumerated in the text, so as not to require separate text by model (gotta have separate schematics by model anyway, so table there is low overhead).
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