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Old 10-17-2005, 07:33 AM   #15
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I have regretted buying my Alpine for the last two years of ownership. I have especially been dissapointed with the attitude noted by others here that work to be done is at the convience of the factory not of the customer. No matter how serious or unsafe the condition needing attention I have been blown off by experts. There never seems to be time no matter how far away from home you are or what your time frame.. there have been people parked for weeks in the yard outside waiting for repair. It seems to me that Alpine is more interested in putting more coaches on the road rather than taking care of the ones they already (poorly) built. Thanks for nothing Alpine. I eventually had to drive back from the factory getting no help just several kiss-offs.


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Old 10-17-2005, 09:25 AM   #16
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For some reason I assumed we were discussing warranty work. Since that appears not to be the case, to the extent WRV is extending itself to accomodate, I'd say you'd see **** freeze over before getting that kind of help from most other coach manufacturers. If this is an out of warranty accomodation, I'd feel much romanced, rather than slapped that it didn't come according to my most hopeful design. Mike

Baja-tested '08 2-slide 36'
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Old 10-17-2005, 11:48 AM   #17
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Mike, you certainly point out an interesting thought as well as a little compassion in your comment about WRV. I know, you give credit where credit is due. I very much agree that if a manufacture does anything for me after warranty I feel quite complimented and from what I read WRV has been extending themselves a great deal. Thanks for that comment Mike, it is well put. Remember nobody can keep all of the people happy all of the time.

Ted & Carol Ulmer
2005 Alpine 34', 34FDDS
2006 PT Turbo pusher
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Old 10-26-2005, 07:57 PM   #18
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I shared some of the above comments with my husband and he said this crack problem was already there when we were in Yakima last summer and that there was never any question about it being covered under warranty. As far as owners taking the first year to debug a coach, that first year was so consumed with issues that Saddleback RV never could quite get around to or fix that we had less than 3,000 miles on it after the nightmare first year, and that included the miles driven from the factory to deliver it to Irvine, CA. We had a minor fire the second day we had it, it was towed to a shop for hydraulic leaks, generator leaks, and more I won't bore you with. Charlie and Dean were on my speed dial and I have reams of documentation about all that was wrong with the coach and the poor service rendered by Saddleback RV. And why would I not expect a quarter of a million dollar motor home to have structural integrity, and why should I be grateful that a manufacturer stand behind their product? I really don't care about how bad the other manufacturers might be; we bought an Alpine and we are dealing with the Alpine manufacturer. We've been there two summers in a row and have firsthand good and bad experiences. My comments in this forum were aimed at their failure to tell us it had to be repaired in Yakima when they had NEVER mentioned that until we got home. Shouldn't be too hard to understand that frustration........but guess what happened yesterday? A&E called and said that they would cover fabric on all three slide toppers that had deteriorated, EVEN THOUGH THEY WERE ONLY UNDER WARRANTY FOR ONE YEAR. Someone made a business decision in favor of the customer and I'm happy to share my praise of that someone and A&E.
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Old 10-27-2005, 07:44 AM   #19
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I'm with you kid!!

Ross Starkenburg
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