Community Forums

Virginia · 07-20-2007, 04:00 PM

Wasn't going to post til our problem was resolved - my service rep at Uhlmann's called shortly after I posted - Max from WRV called him about the problem - he suggested we cure the leak by capping off the hose and installing the manual lifters with a key lock on the engine door. I agreed - don't need the auto lifter - but I am waiting for the parts to get to Uhlmanns - so we have a resoulution but it is not in place yet - I will post again when they are installed and let you know how it works. Brazel's wanted the rig onsite to pull the line and then order --- the rig has been at Uhlmann's most of the time since our purchase - we have "borrowed" it for a weekend or two but then had to take it back on our way home to continue getting all the stuff done. We have a Labor Day outing planned for Silverwood and our football season is starting soon - I have my fingers crossed that this is the last of the repairs for awhile (at least a week or two). I am hoping to pick it up either this Sat or next.
>>>>>>>>>>>>>>>>>>>>>>
Our rig is at Uhlmann's RV in Chehalis for replacement of the hydralic hose that controls the engine hatch. Uhlmann's has called WRV 3 days in a row asking that they FAX the diagram of the hoses so that they can find the end in the clump at the opposite end to no avail --- I have to say I am really disappointed in their Customer Service. We purchased this 1998 and I am certain that I will keep an eye on what's going on with WRV when it comes time to upgrade. At this point with all the problems I see and the response to this problem I am inclined to RUN very fast away ----- if there are any WRV reps that frequent this forum - can someone please light a fire under Customer Service!!!! They didn't even bother to call back to say there would be a delay in faxing the info or that it was a "Good luck in finding the other end!" Is there such a diagram? Ok, I've vented --- I wanted to be able to pick up the coach this weekend -- and by the way - I'm having Uhlmann's pull the hose and get a heavy duty one made --- not a cheap one like the original --- :-)

Virginia · 07-20-2007, 04:00 PM

Wasn't going to post til our problem was resolved - my service rep at Uhlmann's called shortly after I posted - Max from WRV called him about the problem - he suggested we cure the leak by capping off the hose and installing the manual lifters with a key lock on the engine door. I agreed - don't need the auto lifter - but I am waiting for the parts to get to Uhlmanns - so we have a resoulution but it is not in place yet - I will post again when they are installed and let you know how it works. Brazel's wanted the rig onsite to pull the line and then order --- the rig has been at Uhlmann's most of the time since our purchase - we have "borrowed" it for a weekend or two but then had to take it back on our way home to continue getting all the stuff done. We have a Labor Day outing planned for Silverwood and our football season is starting soon - I have my fingers crossed that this is the last of the repairs for awhile (at least a week or two). I am hoping to pick it up either this Sat or next.
>>>>>>>>>>>>&g t;>>>>>>>>>
Our rig is at Uhlmann's RV in Chehalis for replacement of the hydralic hose that controls the engine hatch. Uhlmann's has called WRV 3 days in a row asking that they FAX the diagram of the hoses so that they can find the end in the clump at the opposite end to no avail --- I have to say I am really disappointed in their Customer Service. We purchased this 1998 and I am certain that I will keep an eye on what's going on with WRV when it comes time to upgrade. At this point with all the problems I see and the response to this problem I am inclined to RUN very fast away ----- if there are any WRV reps that frequent this forum - can someone please light a fire under Customer Service!!!! They didn't even bother to call back to say there would be a delay in faxing the info or that it was a "Good luck in finding the other end!" Is there such a diagram? Ok, I've vented --- I wanted to be able to pick up the coach this weekend -- and by the way - I'm having Uhlmann's pull the hose and get a heavy duty one made --- not a cheap one like the original --- :-)

Ted III · 07-20-2007, 04:48 PM

Out of curiousity did the original cheap hose that Alpine used, did it last 9 years? Good luck on having a better hose made.

Virginia · 07-20-2007, 06:08 PM

Actually don't know if this was the original or not - the coach didn't have any repair records with it - the leak is right by the metal ending of the hose - going to get a high pressure industrial hose made to fit - I base my hose opinion on the comments of others that have complained on this forum - As we have to replace hoses we will go with a higher grade.

rmmpe · 07-21-2007, 04:20 AM

If the hoses are original, I agree with Ted.
9 years is outstanding for a hose. Even if under pressure only periodically.

Jeff and Cheryl · 07-21-2007, 06:34 PM

Virginia and Steve,

When you have the new hose(s), could you let me know where you got it (them)? I think a bit of preventative maintainance might be in my best interest. At the Life on Wheels Conference in Moscow ID recently, I was having problems with my levelers and with the slide. Everything was mooving too slowly and I had to manually lower the right-side jacks. This is all suggestive of not enough fluid in the system. Which, if this is the correct, means a leak.

rjv1210 · 07-23-2007, 02:45 PM

Customer service stinks at wrv. I've been waiting 3 weeks to get paint codes and it took 4 weeks to get parts ordered that will take 6 to 8 week to get. Somebody should wake those people up.

gjstacy · 07-23-2007, 03:39 PM

Hi All,

If you are experiencing delays getting stuff/information from WRV's customer service, I would strongly recommend that you escalate the problem to Dave Kamppi, Asst CS Manager, or Phil Mattoon, CS Manager. I firmly believe that if you don't tell these folks, things will not get better, even though I know Ron and Burk read IRV2 every day. They can't do everything, so you need to bring it to the attention of the managers closest to the problem.

Just my 2 cents for whatever it is worth.

Ted III · 07-23-2007, 04:21 PM

Gail & John,
I think your 2 cents is worth a heck of a lot more than that and I for one appreciate all the help that you both offer. Thanks for your participation. It is greatly needed.

gjstacy · 07-23-2007, 07:03 PM

Thanks, Ted, for your kind words. I always hope I am contributing positively.

alpinerver · 07-24-2007, 03:16 PM

RE: Support
In White Bear Lake MN. at a Cummins Coach Care w/ inverter problems, They had no problem getting immediate response from WRV for tech info.

Fly'n Paws · 07-24-2007, 04:50 PM

I've had many, way too many, calls to WRV lately requesting information or parts or ? and have learned that the only way I get results is to hound them to death. I ask for a time when they'll get back to me and if they don't I call and hold them to it. I've found way too often that they use the "I'll get right back to you" speech which means as soon as I hang up I'll answer another call. It's a shame to have to elevate issues like this up to Dave or Phil but that does seem to work.

Fly'n Paws
2005 Alpine Avalanche

Wayne R · 07-25-2007, 03:23 AM

We are having the same issue. Today will be the 6th call in 3 weeks to get a new arm for the front door and a driver's side window ordered.

Virginia · 07-25-2007, 03:36 AM

Well - Uhlmann's gave up on trying to fix the hose - they took it to the place where they were going to get the hose made to see if they could shorten it and just put a new connector on - no go - (I have my opinions about what all has transpired in them trying to get it fixed) - anyway - I told them to button it up and we will pick up the coach on Sat and see if we can find someplace to replace/repair the hose - Thank goodness it is a small leak --- Any suggestions for repair spots will be appreciated. I will be checking around in Tacoma too - I just can't believe it has to be this hard. It's not like this is the only hose that has leaked and it is the first replace/repair ever!!! LOL