Community Forums

Andy Bean · 05-04-2007, 03:46 PM

We bought an 05 Alpine Coach from Mcmahons.
There business practices are unethical. They took my trade in and did not pay off the loan in a timely fashion. I received 30 day late notices from the bank.
Also they have yet to file the correct DMV paperwork for my new Coach. I'm told there waiting for the title from the old owner. Now 5 months later I still don't have any registration. The used Alpine I bought from Mcmahons is a nightmare. 14 month old Coach with 7000 miles.
It has spent more time with at the Mcmahons repair shop than in my storage unit. Their mechanics are hacks. They have no pride in workmanship. My repair list gets longer with every visit. I finaly gave up and took it to another mechanic. Im paying now big time$$.
Do not buy anything from McMahons. Buyer Be Ware!!!!

Andy Bean · 05-04-2007, 03:46 PM

We bought an 05 Alpine Coach from Mcmahons.
There business practices are unethical. They took my trade in and did not pay off the loan in a timely fashion. I received 30 day late notices from the bank.
Also they have yet to file the correct DMV paperwork for my new Coach. I'm told there waiting for the title from the old owner. Now 5 months later I still don't have any registration. The used Alpine I bought from Mcmahons is a nightmare. 14 month old Coach with 7000 miles.
It has spent more time with at the Mcmahons repair shop than in my storage unit. Their mechanics are hacks. They have no pride in workmanship. My repair list gets longer with every visit. I finaly gave up and took it to another mechanic. Im paying now big time$$.
Do not buy anything from McMahons. Buyer Be Ware!!!!

OldForester · 05-06-2007, 07:09 AM

Andy,

Who are McMahons and where are they located?

Andy Bean · 05-06-2007, 07:37 AM

McMahons RV
Traveland in Irvine California. Also a location in Colton California.
Andy

Gary M. Smith · 05-06-2007, 07:52 PM

Andy,

Have you called the California State Bureau of Automotive Repair; 1-800-952-5210? They might be able to help you get McMahon's attention!

swansnest · 05-06-2007, 08:35 PM

Andy - You need to call the CA Dept of Motor Vehicles Investigation Unit & report them & file a complaint. They are breaking the law by not doing your registration properly & in a timely manner.

I would also suggest you call Burk Morgan at WRV & tell him what has happened. He thought McMahons was going to be a great Dealer but we have heard nothing but problems from those that have bought from them. I understand that one of the principals from Saddleback RV (Michael Weiss) is a Manager at McMahons and he was at Saddleback - so it is the same bad ballgame & players!!! Burk may be able to intercede for you.

Good luck!

Andy Bean · 05-07-2007, 06:48 AM

You are correct. Michael Weiss is the sales manager there.
Thanks for your advice. I am filing a formal complaint with the CA DMV today. They must have some fiduciary responsibility. They did not pay off my trade until well after the loan had gone 30 days past due. They still don't have the DMV paperwork done for the coach I bought (Alpine Coach $148,000)over 5 months ago. They are really playing games there. Not to mention all the headaches with the coach. I'm into it for $1500 so far just to fix the wiring mess they created in the dash. Not to mention all the other problems.
I will definitely call Burk Morgan over at Western.
Thanks
Andy

Ken Roberts · 05-07-2007, 08:12 AM

Andy, I do not know zilch about laws in CA. However, lived many years in MA and the last 4 here in TN. In either of these cases if the DMV paperwork had not been completed correctly and promptly the state would have been out their tax revenue which would have probably upset them fair thee well.

You do as you like; but, even though I am not in favor of our "hey let's sue society", I think I would be letting an attorney do battle for me. I mean come on if they have been playing games for 5 months why all of a sudden would I think they are going to be nice guys again, Ken....

c6jerry · 05-09-2007, 07:16 PM

Just to clairify...Mr. Weiss was never a principle at the Saddleback dealership, but I believe he was a salesmanager. His employment was terminated in 2004 and he was immediately hired on at McMahon.I purchased 2 coaches from Saddleback in the past. I now use their service at the new store in Colton with very good results..night and day difference over the old Irvine shop. I think they still do warranty work for Alpine.

Jim & Steph · 05-12-2007, 12:07 PM

We purchased a "new" 2005 Alpine from McMahon's and Mr. Weiss in January, 2007. We followed a driver in it to the AZ border and we drove it on home to Colorado from there. After we bought it on 1-2-07 they had two weeks to get everything done on our "Due List." They did nothing on the list. We had problems with everything.

McMahons didn't forward the necessary paperwork to Colorado DMV for three months and we paid penalties from the date of purchase trying to get the coach registered.

When we bought the new coach we didn't have the title on our trade-in with us. It was in Colorado. We hadn't planned on buying another rv when we left for California. McMahons said "that's ok, we will file for a duplicate title, we do it all the time, sign here. We signed the document for a duplicate title over to them. Last week, 16 weeks later, we received a letter from McMahon's telling us that they had not received the title on our trade-in yet. "It has been resold and we cannot transfer the vehicle out of your name and in to the customers name without it."

Their service tech dropped a power drill on the hydraulics door and dented it. They say they owe us the repair and paint job but that it will probably take weeks in their shop. We will probably take care of this too, McMahon's RV is not a place I want to go.

Ted III · 05-12-2007, 02:55 PM

Unfortunately these are the types of things that really give Alpine a bad name. There dealer representation has to be absolutely top drawer, if not, with every thing else that they have had to deal with this is one thing that will destroy them. You can have the greatest product in the world and if the represention is poor the product will go under. These people's issues with McMahon should be dealt with by WRV. A phone call and a suggestion as to where to get the coach straightened out and quite promptly. Whether it be at WRV if convenient or another dealer it must be taken care of or we all walk away with a real bad taste in our mouth.

Jim & Steph · 05-13-2007, 08:12 AM

I failed to mention that we met Burk with WRV at the Alpine SoCal rally in Hemet and have also been communicating with WRV for several weeks. They are doing everything they can to help us and we are very pleased, an relieved that our problems with the coach are being resolved.

Our problems with McMahon's are over. I hope people will know not to shop there.

Andy Bean · 05-31-2007, 01:56 PM

My problems with McMahons are over now too. For the simple reason I am taking my rig elsewhere for repairs. I would love to hear from anyone that has an Alpine Coach Avalanche model with some miles on it. Just to see if there is a light at the end of this tunnel.
Andy

Joel & Mary · 06-05-2007, 06:06 PM

Saddleback RV is doing warranty work on Alpines at their new Colton facility. It's a beautiful service center, and thus far, we have been very pleased with their service on our new 06 MDTS