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Old 06-29-2005, 06:24 AM   #1
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Latest frustration; has anyone else experienced total shutdown (while cooking with convection). Power was still good at the plug so WRV wished me well and gave me a phone # for GE, "not a working #". After a brief electronic tour of Bombay India (I believe) 1-800-ge cares (oxymoron) 4 1/2 hrs in phone chain followed by six day wait for service rep: he found an internal heat reactive fuse had failed. It will be 7 to 10 days for part and requires removing unit and disassembly to exchange. ine was the 3rd such failure he has found in 5 days (other two not installed in motorhomes)but he said our installation (?) might lead to heat buildup that will cause the fuse to fail again. Has anyone else had problems with the micro?
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Old 06-29-2005, 06:24 AM   #2
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Latest frustration; has anyone else experienced total shutdown (while cooking with convection). Power was still good at the plug so WRV wished me well and gave me a phone # for GE, "not a working #". After a brief electronic tour of Bombay India (I believe) 1-800-ge cares (oxymoron) 4 1/2 hrs in phone chain followed by six day wait for service rep: he found an internal heat reactive fuse had failed. It will be 7 to 10 days for part and requires removing unit and disassembly to exchange. ine was the 3rd such failure he has found in 5 days (other two not installed in motorhomes)but he said our installation (?) might lead to heat buildup that will cause the fuse to fail again. Has anyone else had problems with the micro?
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Old 06-29-2005, 02:00 PM   #3
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We had a problem with the exhaust fan running for 30 minutes or more after using the microwave for 3 minutes. Turned out the fan shroud was not rotated properly per the instructions for an unvented unit. This was our second unit, the first had been replaced at the factory for cosmetic issues found during our PDI.
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Old 06-29-2005, 03:34 PM   #4
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What kind of cosmetic issue, if you'd care to state? We'll be PDI'ing a new Advantium in late August & I'm making a list. Thanks, Mike
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Old 06-30-2005, 05:11 AM   #5
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The control panel had numerous bubbles under the clear plastic cover and scratches on the surface that appeared to be from someone trying to clean the bubbles off.
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Old 10-20-2006, 07:10 AM   #6
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We just had a total shutdown of our Advantium 120 oven. GE came out and had to remove the whole oven from the mounting and remove all the covers to get to the fuse. But, the service guy replaced it and it works fine now. He said there was no guarantee that it wouldn't happen again and that the design was poor. We had an Alpenlite 5'er a couple of years ago and it had a Sharp Carousel(R1870). First good excuse we have to replace this Advantium we're going to do it.
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Old 10-20-2006, 07:46 AM   #7
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Gator; In another entry I updated my GE experience to include two more total shutdowns. The important finding (beside the blown thermal fuse), inspite of each tech searching the GE computer files for service updates (none found), was that early models of the advantium were prone to these overheats. There is a fix availible: that fuse should have a heat shield around it (looks like Tyvec fabric) and the aluminum plate shielding the inner workings should have a number of holes for ventilation directly over the fuse. Early models the cover was solid so even when the vent fan was on no cooling took place under the plate leading to fuse blowing. Enough outrage will see GE fixing that for you.
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Old 12-10-2006, 06:55 PM   #8
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by gator67:
We just had a total shutdown of our Advantium 120 oven. GE came out and had to remove the whole oven from the mounting and remove all the covers to get to the fuse. But, the service guy replaced it and it works fine now. He said there was no guarantee that it wouldn't happen again and that the design was poor. We had an Alpenlite 5'er a couple of years ago and it had a Sharp Carousel(R1870). First good excuse we have to replace this Advantium we're going to do it. </div></BLOCKQUOTE>
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