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Old 06-26-2009, 06:33 AM   #1
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Good Sam ERS

I found it interesting that the renewal rate for this service is $ 109.95. I saw another rate for $ 79.95 but in the typical tiny print it is for new members only. I wrote to them about that and asked if I could get the better rate as I have had the service for many years. I explained that if I could not I would cancel & join as a new member. I felt as continuing members we should get some kind of a break. They explained that the rate was for new members only and in this way they could keep the rate lower for existing members and if I cancelled I would have to wait 6 months to be considered a new member. This member will cancel & never rejoin. Let them figure out how to absorb that loss.
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Old 06-26-2009, 01:40 PM   #2
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Ted- If you are happily married, perhaps your wife would join & let you use the benefit if needed?
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Old 06-26-2009, 02:34 PM   #3
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Ted- If you are happily married, perhaps your wife would join & let you use the benefit if needed?

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Old 06-26-2009, 08:17 PM   #4
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Describe Happily?

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Old 06-26-2009, 08:36 PM   #5
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We didn't think you would know.
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Old 06-28-2009, 12:37 PM   #6
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Ted,

"Happily" defined is "You're both still traveling in the same RV".
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Old 06-28-2009, 01:53 PM   #7
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Ray, we do that constantly & love it. I was just trying to figure out where the older members benefitied for this program when we do get any break at all in the fees. New members save $ 30.00. Supporting members get nothing. Seems a bit backwards to me.
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Old 06-28-2009, 03:51 PM   #8
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Ted, I'm having that "discussion" with Directtv, currently. There is no appreciation for devoted customers. We've cancelled a couple of credit cards for the same reason.
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Old 06-28-2009, 03:57 PM   #9
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Low introductury prices are pretty common for a lot of things we subscribe to. Not sure why this concept is a problem.
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Old 06-28-2009, 08:15 PM   #10
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It just seems that some of the longstanding supportive customers should get a break at times rather than the new ones that have spent nothing.
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Old 07-12-2009, 12:15 AM   #11
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Good Sam ERS

It's just the "Mind Over Matter Principle." They don't mind and you don't matter!
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Old 07-12-2009, 09:53 AM   #12
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Gary, that is probably the best explanation I will ever get and absolutely the truth.
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Old 07-14-2009, 07:15 PM   #13
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Ted, I'm having that "discussion" with Directtv, currently. There is no appreciation for devoted customers. We've cancelled a couple of credit cards for the same reason.
Directtv has a nice dance with long time members. To get anything, you have to literally threaten to quit the service and ask for member retention. Then the longer you complain and sound serious, they progressively offer you better deals and incentives to stay with them. It does work. For example, with their Sunday Ticket, which has steadily increased in price year after year, you really needed to have an HD DVR to take advantage of the features. (They justified the increase price with increased features -- but without a hardware upgrade you couldn't take advantage of the features). A couple years back, when I complained they said you will have great service with an HD DVR -- which they were happy to sell me for $199. I told them I would rather cancel than spend another $200. Then after being transferred to customer retention, I got the HD DVR for free and program credit for being a long time loyal customer. So, they do realize the value of a long time customer in the end but the squeaky wheel gets the attention. Be the noisy customer. ANother time they reconfigured their program package so that I lost 4 channels I used to watch occasionally and when I complained, I got a $ 5 credit on my bill for 1 year.

It would be nice if they gave loyal customers some "love" before they threatened to quit but at least they will in the end.
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