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Old 08-23-2015, 03:32 PM   #1
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Kiwi Step not working

On my 2004 Western Alpine my kwikee step will not work, I can hear the solenoid click but it will not open. I was told that if the light is not on it can be a bad fuse but who knows where the fuse of the step is located. Can anyone tell me where I should be looking?
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Old 08-23-2015, 03:59 PM   #2
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Where are you hearing the clicking, underneath where the steps are? It could be a rusted mechanism or a seized motor. Here's a link to a Kwikee steps manual.

http://support.powergearus.com/techdocs/875.pdf

Be aware, if it turns out to be a bad motor or mechanism, an electric window mechanism will exactly replace the Kwikee mechanism. 3 bolts and you can take the old one off, take it to an auto parts store and they can match up a replacement for a fraction of the Kwikee price.
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Old 08-24-2015, 11:47 AM   #3
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The fuse in located under the step, it has to be extended to get to it easy. You should oil all the hinge pins at least annually, bi-annually is better. Make sure if you do oil it, the switch is off, and it's extended, makes it easier, so keep the door open when you turn it off. Watch the door when moving out of being under the coach, its hard on your head. And if it was me, I would keep the mechanism factory since any warranty on the new motor assembly would extend to the wiring, etc.
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Old 08-26-2015, 06:53 PM   #4
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My 2004 step stopped working due to low battery's.
After charging the batteries the step still had problems with motion. It moved but not much. I had a helper push the button at the door jam, hold and release while I physically moved the step in and out a few times and it has worked ever since.
Not sure why, but it dose work.
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Old 08-27-2015, 09:00 AM   #5
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Just had that exact problem with mine. The stairs themselves were well lubricated. I checked the power wire from the coach and it was ok. I checked the 4-way connector coming from the coach for ignition on, door switch and extend override signals and all was good. Disconnected the motor lead and applied 12v and heard a soft click. Reversed polarity and heard a soft click. Removed the motor, applied voltage and motor worked. Reinstalled and step works great.

I lubricated the motor gear when I had it disassembled. I have a feeling this will happen again. It's not worth my time messing with this and if it happens again I am just going to replace the controller, gear box and motor. PPL has the kit for $200.
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