Community Forums

SteveS · 11-10-2016, 09:57 AM

John or anyone -- What do you have to do to get warranty replacement on Koni 88s? Not sure if mine are bad, they are not leaking, but ride/handling doesn't seem to be as good as it was when I installed them. Could be loss of memory or age (my age not shock age). How did you determine yours needed replacement and was a warranty situation? Thanks.

Mr_D · 11-10-2016, 10:08 AM

Quote:

Originally Posted by DrDaveMA

Maybe you don't understand how the jacks work, you should not be able to manipulate the springs/jack pad by hand, no matter whose parking lot you are in. 13 year old springs have probably lost all their power. Replace them.

I do understand how the HWH jacks work, if I hadn't I wouldn't have been able to put the pads back on now would I?
The pads coming off happened in 2004 or so, two years after being installed. And the jacks were still working just fine with the original springs on them last year when we traded the DSDP off for the Magna.

jetar · 11-10-2016, 11:50 AM

steps to replace under warranty. Call Koni or go online. They will send you new shocks which you will have to pay for and install. Then return the old shocks with paperwork they will provide. I think I remember you have to pay for the return, not sure. They will evaluate your old shocks and if not serviceable then they will issue you a credit for the new shocks. In my case they did accept my warranty claim at about 70,000 miles.

DrDaveMA · 11-10-2016, 01:33 PM

Quote:

Originally Posted by Mr_D

I do understand how the HWH jacks work, if I hadn't I wouldn't have been able to put the pads back on now would I?
The pads coming off happened in 2004 or so, two years after being installed. And the jacks were still working just fine with the original springs on them last year when we traded the DSDP off for the Magna.

You certainly would be able to if the springs were shot. Guess it is a moot point if you no longer have the coach.

Old Scout · 11-10-2016, 06:28 PM

Ref Koni warranty process--as an alternative, and if you have time, you can fill out the warranty applic., send your old shocks in first, and have them evaluate. If Koni agrees with replacement, they will send you new shocks. If not, you get them back. That was the two options I saw a year or so ago. Unless, you have some other brand in mind, you might as well get the new ones shipped and hope for a warranty replacement. My experience is that if you have 25-30k miles on the fronts, Koni will likely find them to be "out of service." Generally, there is no outward appearance to ID failed shocks. If you do take them off the coach, you usually find that resistance has failed in one direction, or the other, or both ways.