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Old 08-12-2012, 09:17 AM   #15
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Marca's Avatar
Alpine Owners Club
Join Date: Jun 2003
Location: Wabash, IN USA
Posts: 103
Overall, our experience with Good Sam's CSP was pretty good. It was 4th of July week and both CSP and the repair shop were short handed. We understood that. Either CSP's phone system was completely overwhelmed or malfunctioning as neither the repair shop nor us could contact them in a timely manner. 30 minute hold times were the norm and then would be cut off. Finally, I sent a fax to CSP Management asking what could be done to contact them. Never did get an answer so just kept calling and calling and calling........

The worst problem was getting the repair shop to do what needed to be done to satisfy CSP's requirements. The repair shop would tell us that certain steps had been done when hours or a day later we would find out they had not sent in the estimate, etc. At one point, they sent in the wrong estimate. Early on we told the repair shop that CSP would probably dispatch an inspector. Later they were surprised when one was sent and needed them to dismantle the part further for inspection.

I did have to submit maintenance records to CSP showing how many times and when we had the differential serviced so the importance of having those records with you cannot be stressed enough.

Upon obtaining approval, it was too late in the day for CSP to process payment to the repair shop and the weekend was upon us so we paid the bill via credit card with the understanding that a check would be sent to us the following Monday. Upon our return from Calgary, the check had arrived as promised.

Recalling a generator repair to our 2000 Alpine, the procedure with another warranty company was about the same. Long telephone hold times and arguments about how much time it took to do things. Seems like we paid one-half labor that they wouldn't cover to take the front of the motorhome off to get the generator out. We paid it to get things moving.

I guess bottom line is when you have warranty company involvement it is going to take longer. Good Sam CSP kept their cool in dealing with the repair shop and paid us what they said they would. In spite of their rotten phone system, we would still recommend them. FWIW--they do not cover radiator repair under any circumstance, just so you know.

2006 Alpine FDQS Apex
"The Butterfly Express II"
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