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Old 06-04-2007, 08:01 AM   #1
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We have had a very positive experience at WRV. Our SmarTire problem was very serious. Sensors and bands had come off in two rear tires and were tearing the insides. WE were fortunate to get here without a blowout.

We had purchased system as an option from WRV when we purchased the coach, and Camping World in Spartanburg, SC had installed them. CW accepted no responsibility.
We figured we would be out the two new tires and labor, etc. To our very pleasant surprise, WRV paid for everything. We feel WRV went beyond the call of duty. It was truly an installation problem. We are certainly going to be praising WRV as a company who is trying to satisfy the customer.

In spite of the problems of these coaches, we feel WRV is doing their best to correct the situations. It isn't happening overnight, but they are trying.

Will write more as things progress.

Beverly and Buddy
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Old 06-04-2007, 08:01 AM   #2
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Join Date: Apr 2006
Location: South Carolina
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We have had a very positive experience at WRV. Our SmarTire problem was very serious. Sensors and bands had come off in two rear tires and were tearing the insides. WE were fortunate to get here without a blowout.

We had purchased system as an option from WRV when we purchased the coach, and Camping World in Spartanburg, SC had installed them. CW accepted no responsibility.
We figured we would be out the two new tires and labor, etc. To our very pleasant surprise, WRV paid for everything. We feel WRV went beyond the call of duty. It was truly an installation problem. We are certainly going to be praising WRV as a company who is trying to satisfy the customer.

In spite of the problems of these coaches, we feel WRV is doing their best to correct the situations. It isn't happening overnight, but they are trying.

Will write more as things progress.

Beverly and Buddy
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Old 06-04-2007, 06:17 PM   #3
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Buddy & Beverly, I guess you won't have to wait until the Japanese make a motor home.
Great to hear the good news.
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2005 Alpine 34', 34FDDS
2006 PT Turbo pusher
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Old 06-05-2007, 08:17 PM   #4
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Ted III,

We have concluded that about 1/2 the components (or parts,thereof) are made in Japan, anyway; so we'll stick with the Alpine.

Do want to say that we are so pleased we came to the factory. It has been the best thing we could have done to get all our issues resolved and make us feel very comfortable with our coach and with WRV.

We only have one issue remaining (new motor for step cover). They are to get that done in the morning.

When we're all completed, I'll give some more details about our issues and their resolutions.

By the way, we DID have the TV rewired (dumbed down for the dummies), and are we ever glad!!

Beverly and Buddy
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Old 06-06-2007, 05:51 AM   #5
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What do you mean re-wired? What did you have done? I'm a member of the "dummy" family and this has piqued my interest. Thanks.
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'05 Alpine 36MDDS
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Old 06-06-2007, 07:35 PM   #6
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Rick,

Our coach, a 2006, had the TV wired so that everything came thru the satelite--whether it was over- the- air TV, cable, or satelite. Essentially, this meant that if it were raining and we were hooked to cable at a campground, we couldn't use the TV. It was a real pain to get on, though Warren at WRV got it on this time (he was unable to in NC at the rallies last August or in Hilton Head in Feb).

We have had it wired so that we can get over- the- air TV, cable, or satelite with a wire for each individually. Now it is a breeze to turn on. We only have to select the kind of service we want.

If you are having trouble with your TV, perhaps it is wired as ours was.
Beverly and Buddy
2006 36' FDDS
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Old 06-07-2007, 06:34 AM   #7
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Do you have any idea how they connect the wires? Are they pre-existing and not all connected, or do they pull new wires from each source to the overhead cabinets...and how? If you don't know, who at the factory should be asked?

Thanks, Rick
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Old 06-10-2007, 11:50 AM   #8
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Rick,

It is my understanding that all the wiring is there; it is just changed. Warren, the shop foreman in the service dept., did our rewiring. Ask Dave Avila or Chris Scott, and they will help you, I'm sure.

Beverly
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Old 06-10-2007, 12:05 PM   #9
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Just wanted to report that WRV is finished with our coach. Everyone here did an excellent job with their respective "jobs." We give everyone an A+. Burk Morgan, Dave Avila, Max Zucula, Chris Scott, and Warren, our tech, were all people we dealt with. At times I have expressed discouragement with problems we have had with our coach, but we are more than pleased at the way everything was addressed.

Yes,I've heard that Izzy does a great job with inspecting factory delivered coaches. Now, management needs to have someone that will do as good a job inspecting coaches before they leave the factory.

We met (not at WRV) a couple who is considering selling their '05 and who have friends who already have their '05 up for sale. They have gotten tired of the problems and are willing to give up the handling because of this. This is a shame and COULD be corrected. That is what WRV needs to do this year.

Everybody cannot or does not want to come to the factory (and neither should they have to) to get their coaches sorted out. At least for us,it has been worth it. For the first time in the 15 months since we have owned the coach, we have everything working.

At least from the service end, WRV is really trying to satisfy the customer.

Beverly and Buddy


We were not charged for items that we expected to have to pay for (posi-lock on front door--wind had jerked it out of my hand--it was not a posi-lock malfunction, day-night shades, etc).
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