I agree with you. We have had very good response with getting parts from WRV. We have an individual here in LV who does nearly all of the work on our rig, so if parts are needed, we order them and receive them very quickly. When our MH was under warranty, the reimbursements from WRV were timely.
We have had a few occasions where we needed paint/body work on the 3 MHs we have owned, and the shop that always did that work never had any problems getting needed parts from WRV. In fact, the owner told us he had consistent problems getting parts from Fleetwood, Monaco and Country Coach, to name a few, but not from WRV.
Sometimes I think it is all in the approach that is taken with the people on the other end of the phone.
Gail, John & Mindy Stacy
2007 Alpine SE 40FDQS, 2011 Equinox
ACA & Alpine SoCal