One piece of advice, have the tech make them operate the equipment, don't have him just show them, have them do it. We could not figure out how to make the silverleaf work, because the tech operated it, but did not let me do it. And yes, there is so much information, they should ask if they can stay in the lot for two days playing with everything and then ask questions before they leave. Learning how to dump the tanks is also important, because it may be different from their last RV. Also operation of the leveling system, do the bags empty (all four wheels), where is the adjustment for making sure its level. There are hundreds of systems on these things, and it will take some time to learn all of them. So camping in the dealers lot for a couple of days and getting to know it would be of great help.
Monty & Janet - 2007 Alpine APEX 40 MDTS
S/N - 75715 - Retired - Master Certified RV Tech