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Old 11-20-2005, 10:34 AM   #1
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The pot at the end of the rainbow; half full? "05 FDQS" factory pick up Dec 2nd 04 (1mth late)? Arrived at Yakima 28Oct05 following a $ 3024 trip from Cape Cod, MA. Unable to find competent help from availible Eastcoast network. Why not go to the source/the best. Personal scorecard B- average; comparison with: Monaco "A", with expectations "B-", with technical function "D". As a retired pilot I expect my craft to work, when broken I expect it to be fixed.
The primary problem (plumbing came apart 6 days out of factory;electrical tape rather than metal strapping to fix in place)grey water over time permeated basement flooring with resulting mold. WRV (Warren,and team did a great job replacing all lower flooring)worked on 32 items over two weeks. With the appointment made in late Aug and items added as they failed; not all materials were avail. during this visit (points off. Some items were signed off as "unable to duplicate". The coach was released late on Friday the 11th. Saturday morning we made it to Bend,OR where we discovered problems with Hydro-hot furnace (did not have entering repair ct)and Xantrex inverter/charger issues (that could not be duplicated. Two cold days at Crown Villa and two days at "Coach Masters of Bend" and our heat was restored. We went back to Crown Villa to await an electronics specialist connected to Xantrex.
Now, the heads up;factory and service ctr apparently do not maintain test or programing equipment nor personnel qualified to service coach components. Acomputer diagnostic run on the inverter showed wrong or incomplete software; brain was stripped and then reprogrammed 1hr/end of problem. If you look at my posting on the fuel mileage issue, remember when WRV brought the Cummings rep over to add the Hi/Lo software for the exhaust break he ran a test of all systems with his computer found that I was set up for a Std Transmission. Fifteen min reprogram and we enjoyed 1.2mpg improvement in mileage from Bend to Escondido. That means my past year and 11,000 miles had an extra expense!
Assuming all reps tell the truth: I believe if the Service Center or Factory is committed to improved QA then steps need to be taken to roll these beasts out of the hangar with all systems' programming checked to specs!
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Old 11-20-2005, 10:34 AM   #2
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The pot at the end of the rainbow; half full? "05 FDQS" factory pick up Dec 2nd 04 (1mth late)? Arrived at Yakima 28Oct05 following a $ 3024 trip from Cape Cod, MA. Unable to find competent help from availible Eastcoast network. Why not go to the source/the best. Personal scorecard B- average; comparison with: Monaco "A", with expectations "B-", with technical function "D". As a retired pilot I expect my craft to work, when broken I expect it to be fixed.
The primary problem (plumbing came apart 6 days out of factory;electrical tape rather than metal strapping to fix in place)grey water over time permeated basement flooring with resulting mold. WRV (Warren,and team did a great job replacing all lower flooring)worked on 32 items over two weeks. With the appointment made in late Aug and items added as they failed; not all materials were avail. during this visit (points off. Some items were signed off as "unable to duplicate". The coach was released late on Friday the 11th. Saturday morning we made it to Bend,OR where we discovered problems with Hydro-hot furnace (did not have entering repair ct)and Xantrex inverter/charger issues (that could not be duplicated. Two cold days at Crown Villa and two days at "Coach Masters of Bend" and our heat was restored. We went back to Crown Villa to await an electronics specialist connected to Xantrex.
Now, the heads up;factory and service ctr apparently do not maintain test or programing equipment nor personnel qualified to service coach components. Acomputer diagnostic run on the inverter showed wrong or incomplete software; brain was stripped and then reprogrammed 1hr/end of problem. If you look at my posting on the fuel mileage issue, remember when WRV brought the Cummings rep over to add the Hi/Lo software for the exhaust break he ran a test of all systems with his computer found that I was set up for a Std Transmission. Fifteen min reprogram and we enjoyed 1.2mpg improvement in mileage from Bend to Escondido. That means my past year and 11,000 miles had an extra expense!
Assuming all reps tell the truth: I believe if the Service Center or Factory is committed to improved QA then steps need to be taken to roll these beasts out of the hangar with all systems' programming checked to specs!
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Old 11-21-2005, 12:15 PM   #3
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Skyguy:

Being a pilot my self I too expect things to work when it comes out of the factory. Similiar response when we bought our 03 40fdts
we drove it back to the factory with the long squak sheet. a week later they said all was fixed only to find out 500 mikes down the road that fully half of the items did not work as expected. But that was a few years ago before the new service center. We also had a couple of service guys (I called mut & Jeff) who are no longer there, so I was hoping things had changed. I guess not.
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Old 11-22-2005, 03:33 PM   #4
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Skyguy,

Having been to Yakima in Feb. & Oct. '05 for repairs I can say that the service has improved tremendously, but I too feel that there is real room for improvement.

We are picking up a new coach in Feb/Mar '06, and I think that I may stop at Cummins on my way out of town for a computer ck. Thanks for the heads up.

Sully
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Old 11-23-2005, 08:00 AM   #5
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Well, I guess it is time for an update on the Apex. We are still sitting in the parking lot at the service center however that was the plan. We told the folks here at WRV that we were camping here all week and that we were going to be very picky with the expectation that everything we came up with would be fixed. So far the crew working on the Apex has been very concientous and thorough. So were there glitches with the coach? Sure. Are they being fixed? Sure. Am I happy? You bet. I am happy with Rich at Guaranty, I am happy with people at WRV from Ron on down the line to the techs who are working hard on the coach to fulfill our expectations. We are in love with our new Apex.

Lyle
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Old 11-23-2005, 09:29 AM   #6
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Lyle & Cath- Hope its not an imposition, but could you start another thread on your Apex & its delivery? I know I'm anxious for details; probably others are too. Whadaya think of the Apex upgrades on delivery, how is the fit & finish, specifics on the punchlist (this is helpful to all thinking of ordering a coach & you may get some useful feedback), how's the RO, whadaya think of...
Thanks if that works for you. Mike
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Old 11-23-2005, 10:08 AM   #7
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Amen on the Apex delivery thread. It will provide info for those of us that follow. We pick up our Apex on 4 January.

We are especially interested in your impressions of the new computerized controls.
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