SEGI Factory Visit
Having had 3 windows fog in the last 6 months, I decided to pay a visit to the SEGI factory, in Norco, Ca.
As I pulled into the parking lot, I noticed two things: This is a large factory building (Norco stats say 150 employees), and the parking lot was almost empty. I walked inside and the receptionist area was dark, and no one home. A younger looking male hispanic saw me and asked what I needed. He looked like maybe the office manager or higher up. Here is the pertinent parts of the conversation:
Me: My motorhome has SEGI windows and they are fogging up on me. Do you know why?
Him: No, we don't know why. We are using a new seal which prevents that.
Me: My windows are only 3+ years old, and it has happened to alot of other people. What would cause that?
Him: I don't know.
Me: Don't you feel any responsibility to all of the owners who have had your windows fog?
Him: No!.... Who was your coach manufacturer?
Me: Alpine, WRV.
Him: They are out of business and our warranty was with them, not you.
Me: What is your current product warranty?
Him: 30 days.
Me: You must not have much confidence in your products if you only offer a 30 day warranty.
Him: (Smile, but no comment.)
At that point I left. He was courteous, but had an I don't care attitude and offered no assistance whatsoever with fogged windows.
Based on what I saw, they have scaled way back or stopped production. There were only 4 or 5 cars in the parking lot. I know there are manufacturers that are still using their windows in new coaches, Country Coach is one.
I would encourage all RV purchasers to boycott any manufacturer who uses SEGI windows in their products. As the above conversation indicates, they build a poor product, with a horrible warranty, and zero factory support for their defective products.
2006 34' Limited