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Old 10-23-2007, 08:01 AM   #1
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I found a leak in my forward slide system which was very much helped to locate by none other than E Mike(thank you Mike), As it turned out it is the hydraulic cylinder that is leaking and not a loose fitting. I have learned since yesterday that HWH is H*** to get a hold of. I do now have a case number for whatever that is worth.
I had contacted WRV first and they told me to call HWH. That was yesterday. As of 11:45AM, EST today I had a call from Sam from WRV to see if everything was working out with HWH. I explained where I was, but the impression that phone call made is incredible.
Folks things are going in the right direction. Thank you WRV. What a tremendous improvement.
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Old 10-23-2007, 08:01 AM   #2
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I found a leak in my forward slide system which was very much helped to locate by none other than E Mike(thank you Mike), As it turned out it is the hydraulic cylinder that is leaking and not a loose fitting. I have learned since yesterday that HWH is H*** to get a hold of. I do now have a case number for whatever that is worth.
I had contacted WRV first and they told me to call HWH. That was yesterday. As of 11:45AM, EST today I had a call from Sam from WRV to see if everything was working out with HWH. I explained where I was, but the impression that phone call made is incredible.
Folks things are going in the right direction. Thank you WRV. What a tremendous improvement.
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Old 10-23-2007, 11:29 AM   #3
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Speaking of handling service issues, we haven't heard the denouement on your braking issues. Its been since July that the topic has been thrashed about. How'd that turn out?
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Old 10-23-2007, 04:16 PM   #4
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Mike, I humbly as best known how to apologize. The brake system was entirely drained and refilled with Mexican Tequilla. No, No that's wrong, that was something else. In all seriousness I am at home and have the info at my office as to the product that was used. It is a substantial improvement to the point that I would let my wife drive in a school parking lot. In reality it has been a tremendous improvement. I had an instance coming home from Mystic CT where a gentleman wanted to take both cut offs. I decided on the center one which had an extremely large concrete abutment with a dialed in sharp like nose. We were able to stop well before dividing the motorhome into two. I will get back tomorrow on the product that was used for the brake fluid(it is not brake fluid at all).
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Old 10-23-2007, 04:25 PM   #5
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Ted- Alternatives for brake fluid are fairly limited and not likely to effectuate much change. You probably mean the OEM hydraulic fluid was changed out for something else. I'll be interested to see.
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Old 10-23-2007, 06:07 PM   #6
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Ted,

You will never get anywhere letting Carol drive in the school parking lot!! Unless of course your memory is short
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Old 10-23-2007, 07:06 PM   #7
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Ted,

I called WRV this morning. I want to change the old style drawer guides to the newer ball bearing style. I was transfered to Sam's phone, left a message. Within an hour he called back with the info. Answer is "yes" and no modifications necessary. Just need to watch the drawer depth. I was impressed with the promptness. THIS IS GREAT
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Old 10-26-2007, 06:49 AM   #8
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My last experience received a prompt reply too.

Im my case, the horn solenoid was stuck open and I had half the county wondering whether an air raid was imminent. Got a call back within 5 minutes from a tech who determined the location of the solenoid.

My last warranty claim was paid within a few weeks.

After 2 years, my experience with the caoch and WRV has been very satisfactory.
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Old 10-26-2007, 10:57 AM   #9
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The few times I've had to call WRV I received prompt, courteous and informed responses.

And we have an older model.

Can't ask for better than that.
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Old 10-26-2007, 05:44 PM   #10
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Just a note on HWH. As far as we're concerned they are one of the finest vendors we have dealt with. 2 years ago we had a slide refuse to stay in. A knowlegeable tech called back immediately, diagnosed the problem, walked us thru the temp fix so we could get on road, and then helped find a repair facility on our route. They then over-nited the part and at no expense to us. 2 weeks ago we stopped by their factory in Moscow, Iowa and had them check the rig over. We had a jack that was not retracting fully each time without a little help. They checked it, then replaced the springs at no charge. This took all of 2 hours and while we waited they took us to lunch (their treat). The owner went to lunch with us and we had a great time. I have not run accross a better vendor, for any product.
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