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Old 10-23-2007, 06:52 AM   #15
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Oh by the way Ron is signing new buyers of Alpines up for the first year with The Alpine Association, and I know he'll go to bat for any of you guys who may need his help.
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Old 10-23-2007, 08:05 AM   #16
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Ron, I think that is a great move to pick the tab up for $ 35.00 for the the ACA membership. Would it be possible to trade off on this situation and get $ 35,000.00 off the cost and you can forget the ACA membership?
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Old 10-23-2007, 11:26 AM   #17
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Never bought a motor home without birth defects.As we live in N.E. Ohio, no Alpine dealers close, I have had WRV authorize work at numerous shops.They always paid.When parts or info was needed they responded immediately.I don't think there is a better 34' 400HP rig out there. Dan
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Old 10-23-2007, 01:02 PM   #18
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OK TED,
When your ready we will talk. I get you the best deal I possilbly can. and Dan your not that far from us now if you ever need any help give me a call. Thanks guys.
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Old 10-24-2007, 12:46 PM   #19
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Dan & Donna

Maybe one of these days we can gang up on Ron. We both have the same Alpine unit.
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Old 10-25-2007, 06:49 AM   #20
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Forgive the intrusion of a "foreigner" into the Alpine forum, but I thought I'd let the group in on what I overheard Monday.

We are at Beaudry RV in Tucson for a rally this week and I scheduled some minor service here. While I was waiting for my turn with the service adviser, a couple with an Alpine were ahead of me in the SA's office. As I stood outside the door, I heard the SA tell the Alpine owners that Western Recreation was not paying Beaudry for warranty service. (You could probably interpret this as either no pay or slow pay.)

The Alpine owners would have to pay Beaudry for their warranty work and then be reimbursed from WR.

Hard to draw a conclusion from this one instance. Could mean that WR is having cash flow problems, could mean they are trying to squeeze dealers and vendors with late payments as a matter of their accounts payable policy.

Whatever the situation, I feel sorry for the coach owners having to front the money.

We now return you to your usual forum membership
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Old 10-25-2007, 07:30 PM   #21
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Forgive the intrusion of a "foreigner" into the Alpine forum, but I thought I'd let the group in on what I overheard Monday. </div></BLOCKQUOTE>

This subject matter is anything but constructive and totally inappropriate for this forum.
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Old 10-25-2007, 09:29 PM   #22
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Hey Basil!

Interesting comment. Could you expand on your meaning?

I'm thinking:

1) I'd like to know what goes on between the dealers and WRV, good or bad.

2) I'd like to know if I should anticipate any problems if/when I need warranty work (not likely on my 2003, lol).

3) This forum is not just a cheerleading section. It's also the peanut gallery. We all learn more when we hear various and opposing opinions. More information means better decisions.

4) This thread, which started two years ago, and has meandered a bit, is very valid. I want to know anything positive or negative about my coach, the manufacturer, dealers and the experiences of other owners.

5) A first hand recounting of an overheard conversation may still be hearsay, but it might be valid and we all realize that isolated comments may also be isolated incidents. John was actually very objective in his comments, which he qualified several times.

6) SOB owners ought to be able to post Alpine-related information. (Though I don't like to see them bad-mouth my choice of coach).

7) Don't hate me because I don't agree with you. After reviewing previous posts, you obviously know and post a lot of usable information.

Thanks for enduring my dissention,

-Your subservient and obsequious, but Torrets-plagued forum member.
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Old 10-26-2007, 05:49 AM   #23
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As Alpine owners, we are having current problems. After reading this post, thought I'd reply. We had a u-joint go out in August. We were told WRV would take care of it (06 coach). As of now, we do not have reimbursement of the $300 plus dollars. I have called Chris Pursely twice on this matter (once over a week ago; he said he would get back with me the next day, but hasn't). We have the Good Sam extended service contract; but, of course, it's too late to go that route since we did not get pre-authorization from them initially.

We do have a generator problem, which we thought was okay; but, in fact, isn't. (When I talked to WRV (Chris Pursley) over a month ago, he said they would take care of it). We have a tech working on it as I write. I told the tech of the problem getting reimbursed from WRV. We don't want to keep paying out money, not try to get something from the Good Sam contract and still not get reimbursed from WRV.

It seems I was much too hasty in earlier posts in emphasizing how WRV was coming thru on everything. I make no apologies. We have had so much trouble with our coach, that holding us to a year's warranty is meaningless! It has simply been out of sevice too much.

We really like the coach when we can keep it working; but so far, there has never been a trip when this has happened.

Beverly and Buddy Biggs
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Old 10-26-2007, 06:48 AM   #24
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Hey Basil!
Interesting comment. Could you expand on your meaning? </div></BLOCKQUOTE>

My intent was to try and keep this thread from becoming yet another public flogging of WRV that accomplishes nothing but a lot of bad press read by the entire motor home world. WRV in still morphing into the new company under Monomoy and I have great faith that Richard Fish will, given time, turn things around. Bad mouthing the company on this forum certainly wil not help. Folks, if WRV went out of business, we owners will be in a world of hurt.

By the way, the guy in the Tucson Beaudry RV service advisor's office was me conducting what I thought was private business.
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Old 10-26-2007, 11:02 AM   #25
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Bad-mouthing WRV will do little more than alienate and demoralize the folks we rely on for answers and solutions.

Personally, I've had marvelous results from them when talking about a 1999 model. And it hasn't cost me a dime yet.

I'd suggest they be given a bit of time and understanding. My confidence in them to "Do the right thing" is very high.
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Old 10-26-2007, 10:55 PM   #26
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Basil:

In spite of the public flogging, I have to say I love my Alpine and WRV! On a personal level, I've never had anything but GREAT customer service when I've called WRV.

I realize most people only write things when they have a negative experience. We also all know that sometimes it's the customer's approach that dictates how good of customer service they receive. (I'm in the customer service business and my nice customers receive great service, and so on....)

I really empathize with B&B, though. They've really had a hard time. Not everyone is able to solve simple problems, nor differentiate between major and minor problems. They can all seem major if you don't know the simple fix. That leads to people feeling bad about their coach. However, if the customer service person at least stays in communication, those fears and frustrations are cut in half, even without solving the problem at hand.

I also agree we'd be SOL if WRV goes under. (Mostly because I'd not be able to buy my 2010 model.) Parts and service would be a disaster, and to date, they've been very good to me.

As for "private business", you are right, but we all love to eaves drop on good gossip. (Shame on me.) But realistically, information collection is important, regardless of source. It's difficult to un-hear something.

Bob:

I too have great hopes and expectations for WRV. They've done right by me and never caused me any worry. I love my coach and would buy one again. After the last RV show here in SoCal, I'm more certain than ever I could only replace my Alpine with another. At any price level, the Alpines are superior (I've never been into glitzy, casino-look, Taj Mahals). They drive better than anything under $1M and have more livable interiors than those over $1M.

But Bob, are you getting free fuel? My 2003 is costing me dearly. Not to mention washes and waxes and the million little toys I have/want/need/can't live without. They've cost far more than a dime, and I love it!

I suppose my point is I can't bad-mouth WRV (they have been great), but I can't condone hiding the truth either. If it happened, it happened. If it's isolated, it's just par for the course. I guarantee any reasonable person realizes most coach manufacturers can't hold a candle to Alpine quality. Though not perfect, they're much better than my old Winnebago Vectra. That's why I put my money on Alpine. Besides, I read this forum for all things Alpine, not just the cheerleaders.

To the folks at Western RV: and

Now, I'll go back in my hole and talk only to myself...
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Old 10-28-2007, 12:09 PM   #27
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Takepride,

OK, OK, you got me.

Of course it cost more than a dime. A LOT more. So I'll amend my statement by saying it hasn't cost me a dime for unplanned events. There, is that better?

Picky, picky, picky.............
Sheesh!
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Old 10-28-2007, 03:26 PM   #28
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Hi Guys!
You all make very good points. Good or Bad we all learn from it. I know in any transition there is going to be problems,missed items and neglected items until all is organized and running smooth. I think you all have been very patient and supportive of WRV and I believe they will deliver. I would like to say that with all this said I could tell you story after story after story on other major manufacturers, (Look what Country Coach has been thru,What ForeTravel has been thru) but also look at the whole picture remember it is a team effort to make things better. So good or bad lets all continue to help WRV move forward and be the BEST overall Manufacturer out there they already have the coach, and I know they are working on getting the right people in place to handle any problems that arise as quickley as possible. Remember I am here to help so anything I can do just let me Know I will go to bat for each and everyone of you. HAPPY RV-ing
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