Community Forums

WRVACEMP · 07-04-2005, 09:54 AM

Thanks Audrey & John.

when yours came through I was working in front cap because they were short handed with one of their guys recently quiting.
I was a "utility" up there it is a jack of all trades so to say.
I was there long enough and worked on so many different parts of the coaches that I filled in for different depts when someone either got fired , quit or called in sick.
I think the only depts that I never worked in was plumbing, paint, PDI, and QA.

Gary Sweet · 07-12-2005, 03:41 AM

As far as lay offs. Yes about 200 employees were laid off. Since they shut down motor coach and fith wheel, Campers and trailers. It also did not help when they decided to never make another avalanche do to all of the problems they have. Those employees are not expected to go back to work until September.

All and all I can say this about the company. It will definatly be there for a long time, Ron Doyle is a man with great integrity. However in the service department and in the quality control departments there should definatly be some people let go. And I mean from the managment down. There are alot of promises to coach owners that never come through. "And a note from experiance. Think about how long your warranty is and then think about the fact that it can take up to 9 month to get a service appoinment at WRV. Keeping that in mind when you show up for your appointment make sure that they do everything on your list without exception, do not except that they will get you in for another appointment later. Don't let them Mail you the parts as you will never get them. And by all means do not beleive them when they tell you that as long as it has been documented you will be covered at a later date because it will not be.

I will say that WRV makes a good coach as long as we are not talking about the avalanche.

Audrey & John · 07-12-2005, 08:25 AM

I just called and found out that our Factory Rep, Ted Eaton, is no longer there!

Ted was terrific! And really helped us configure our 2006 coach sight unseen. I don't think we would have been able to pull it off without his knowledgeable help.

I wonder how they are working with their dealers now, because WRV does not have much presence or exposure here in Texas and building that business with dealers seems pretty critical for WRV sales.

We don't even know how to get hold of Ted - we had planned to send him something.

Audrey

SteveS · 07-12-2005, 10:59 AM

Gary - I have never had a part or documentation promised to me that wasn't sent. Maybe it didn't immediately come but there has never been an issue with promised parts. The only issue I ever had was, prior to Mike's active involvement, the return of phone calls. Of course when phone calls were not returned, it was because the technicians didn't bother to return them. So, instead of your generic comments about WRV NEVER mailing parts, which sounds like it is a general practice of WRV, perhaps it might be more accurate and beneficial to state that we should be prepared to follow-up on the items being mailed in case the customer rep forgets to get them out.