Community Forums

Mike & Nancy · 01-28-2005, 11:46 AM

My wife and I are in the process of purchasing a used 04 Alpine 36MDDS from a dealer in Southern Calif. The coach is extremely nice and we are very excited for the deal to go through. We had a few questions and contacted WRV customer service via telephone. At the time of my call all lines were busy, I left a message and my cell phone number. I received a call back within 2 hours from Mark who answered my questions and gave me a forum for having them look at pictures of the Coach. I was totally impressed with the response and profesionalism of WRV customer service. We are looking forward to being Alpine owners.

Mike Ley

Mike & Nancy · 01-28-2005, 11:46 AM

My wife and I are in the process of purchasing a used 04 Alpine 36MDDS from a dealer in Southern Calif. The coach is extremely nice and we are very excited for the deal to go through. We had a few questions and contacted WRV customer service via telephone. At the time of my call all lines were busy, I left a message and my cell phone number. I received a call back within 2 hours from Mark who answered my questions and gave me a forum for having them look at pictures of the Coach. I was totally impressed with the response and profesionalism of WRV customer service. We are looking forward to being Alpine owners.

Mike Ley

Dave Fernandez · 01-29-2005, 03:25 PM

Hello and Welcome Mike:

I know you will enjoy your Alpine, We hope to see you at one of Alpine Coach Association ACA Rally's or one of the Alpine So Cal Rally's. The next Alpine So Cal Rally well be at the Emerald Desert RV Resort, April 1st, 2nd & 3rd.

More information will follow on this forum regarding the Rally when I receive more info about the Rally.

Dave

Tom and Patty · 01-30-2005, 04:53 PM

We purchased a used Alpine in July 04. Called WRV and got great response from Mark. He even called me back when he was able to get a tech from the shop to answer some questions for me. Mark is great and I hope WRV knows it!

culatr · 02-03-2005, 12:45 PM

We have had several Alpine coaches 1998
and a 2000. Factory service was the worst
but the coach is one of the best driving
and breaking coaches on the road. We now have a Beaver Monterey. The fit and finish is far superior to the Alpine but it does not drive
or brake worth a darn

Mike & Nancy · 02-04-2005, 12:14 PM

CULATR

Sorry to hear you experienced problems with WRV Factory Service. We are not even owners yet and WRV Customer service has been great. As to fit and finish....we having been looking for over a year and we think that the current models of Alpine are comparable quality to most top end coach builders (i.e. Monaco,Newmar).

SteveS · 02-04-2005, 04:25 PM

Culatr - I am very surprised to hear that the Monterey is a better quality "house". I have looked at the Monterey for years and have found them to be of lesser quality. This is subjective of course, since I cannot cite specifics, but I am only recalling from observations. However, the drive is unquestionably far superior in the Alpine. I think if you continue to monitor this group you will find that WRV making tremendous strides in their customer service. They have expended a lot of capital in their new facilities and continue to ensure their support personnel answer all customer enquiries. The personnel continue to learn more about the coaches and more and more are able to answer questions at the initial contact...without having to look up information and "getting back". They are to be commended. Mike Glazier has, and is, doing a phenominal job of turning their "bad customer service" wrap around. I am sure improvements will continue and spread throughout their dealership. Sorry you didn't wait on the Monterey and purchase another Alpine but glad you are happy with it.

Gary Sweet · 07-12-2005, 03:50 AM

You were very lucky to be able to deal with Mark, he has been with the company a very long time and is one of the most experianced individuals at WRV.

Gary Sweet · 07-12-2005, 03:55 AM

The thing is SteveS is that you were able to get ahold of mike Glazier. Mike and Phil matton are the only one's that will get things done for you. If you were to speak with max zacula or Chris scott the only thing they would do is figure out ways to tell you they can't or won't do or pay for what you are asking to be done.

SteveS · 07-12-2005, 10:43 AM

Gary - You assumed I was able to get hold of Mike Glazier, implying I was taking action. My first contact with Mike was a result of him contacting me. Now what kind of proactive leadership and customer relations is that!!!! How many customer service people do you know that are so forward thinking. He knows there are (were) issues with WRV and is setting the example on how WRV customer service can be World Class. This doesn't happen overnight but will certainly evolve if he sets the stage...which, in my opinion, he is setting. I suspect many (if not all) people on this forum have been contacted by him. Initial build QA issues seem to be a bit of a problem at WRV and until they get them under control, Mike and his team have their jobs cut out for them.