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Old 04-10-2007, 07:59 AM   #1
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Got a call this morning from a WRV customer service rep. WRV is reaching out to its owners with a 5 question survey. Survey could be a little more detailed, but I was very pleased that WRV is reaching out to its owners. The Rep was very pleasant and would note any additional comments that I made. Hope all you get a call from WRV.
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Old 04-10-2007, 07:59 AM   #2
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Got a call this morning from a WRV customer service rep. WRV is reaching out to its owners with a 5 question survey. Survey could be a little more detailed, but I was very pleased that WRV is reaching out to its owners. The Rep was very pleasant and would note any additional comments that I made. Hope all you get a call from WRV.
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Old 04-10-2007, 08:18 AM   #3
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I got my call yesterday, and agree with your comments.
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Old 04-10-2007, 10:55 AM   #4
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We got called last evening. Happy to see they are contacting the owners. What better place to get feed back.
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Old 04-10-2007, 12:49 PM   #5
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Just wait 'til they call Ted.
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Old 04-10-2007, 03:53 PM   #6
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What WILL they call Ted??

Received our call a week or so ago. Nice to have a call FROM WRV for a change.
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Old 04-10-2007, 07:38 PM   #7
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I too received a call yesterday. Apparently several of the folks are being let go or are leaving of their own volition (including Mike Glasier). Work force numbers about 350 now with production of trailers & motorhomes consolidated in the facility next to the customer service center. I hope something positive comes out of this survey that enhances the value of my coach.
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Old 04-11-2007, 07:50 AM   #8
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We got our call while on the road to Mexico several weeks ago. One of the questions was what suggestions or other info would I like to relay to WRV. Kinda caught me flat footed so I asked them to call back, which didn't happen. If you haven't been called, might want to make a list & have it handy.
Sorry to hear about MG if the rumor is true. Hope Izzy is sticking around.
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Old 04-12-2007, 07:03 PM   #9
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Well we haven't been called, but then I'm not sureprised since we are the second owners of the coach and the last time we talked to the factory they had our names correct, but the original owner's address and telephone number.
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Old 04-16-2007, 06:21 AM   #10
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Who is Ted and why do they call him.
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Old 04-16-2007, 04:38 PM   #11
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Ted is the bad kid on the block.
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Old 04-17-2007, 08:17 PM   #12
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You know the bad kid on the block wants to keep his reputation . In reality it is just a front and inside is a Teddy Bear .

Where is our call?
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Old 04-19-2007, 05:44 PM   #13
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Check out the Good Sam survey of their members in the May 2007 issue of their Highways Magazine. Our forum comments would probably mirror their comments/results.

"Build it right. And if you don't, get it fixed the first time. And if you can't do either or those, I want to be protected by state lemon laws."

Sounds like what we're trying to tell WRV???

Al
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Old 04-21-2007, 04:02 PM   #14
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We received the survey call a few weeks ago. They even took negative numbers for our responses.
We are currently at WRV getting service done. Seems like they are working at getting things done. Slowly but they are working. They are short handed, at least we find them trying. Kimo has been great. Izzy is still there and yes, MG did leave.
From, our WRV Timeshare,
Merlene & Rod Heilig
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