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04-10-2007, 06:59 AM
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#1
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Senior Member
Monaco Owners Club
Join Date: Jan 2005
Location: Beaumont, CA
Posts: 209
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Got a call this morning from a WRV customer service rep. WRV is reaching out to its owners with a 5 question survey. Survey could be a little more detailed, but I was very pleased that WRV is reaching out to its owners. The Rep was very pleasant and would note any additional comments that I made. Hope all you get a call from WRV.
__________________
Mike and Nancy
2009 Monaco Dynasty
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04-10-2007, 06:59 AM
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#2
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Senior Member
Monaco Owners Club
Join Date: Jan 2005
Location: Beaumont, CA
Posts: 209
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Got a call this morning from a WRV customer service rep. WRV is reaching out to its owners with a 5 question survey. Survey could be a little more detailed, but I was very pleased that WRV is reaching out to its owners. The Rep was very pleasant and would note any additional comments that I made. Hope all you get a call from WRV.
__________________
Mike and Nancy
2009 Monaco Dynasty
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04-10-2007, 07:18 AM
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#3
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Senior Member
Join Date: May 2006
Location: Washington State
Posts: 853
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I got my call yesterday, and agree with your comments.
__________________
Former Owner, 2006 36MDDS
2010 Arctic Fox 22GK Travel Trailer
2007 Toyota Tundra
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04-10-2007, 09:55 AM
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#4
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Member
Join Date: Feb 2006
Location: Fallbrook, Ca.
Posts: 56
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We got called last evening. Happy to see they are contacting the owners. What better place to get feed back.
__________________
'03 36' FDDS Alpine Coach
'03 GMC Envoy toad
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04-10-2007, 11:49 AM
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#5
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Senior Member
Alpine Owners Club
Join Date: May 2006
Location: Northwest Oregon
Posts: 181
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__________________
2001 Alpine 36 FDDS 350 SeaGreen/Mendocino 74263
FMCA ACA NOWACA 
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04-10-2007, 02:53 PM
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#6
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Senior Member
Alpine Owners Club
Join Date: Oct 2005
Location: fremont, ca
Posts: 461
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What WILL they call Ted??
Received our call a week or so ago. Nice to have a call FROM WRV for a change.
__________________
Jerry and Judy Davis
Fremont, California
05-06 36'FDDS
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04-10-2007, 06:38 PM
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#7
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Senior Member
Join Date: Jul 2005
Posts: 197
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I too received a call yesterday. Apparently several of the folks are being let go or are leaving of their own volition (including Mike Glasier). Work force numbers about 350 now with production of trailers & motorhomes consolidated in the facility next to the customer service center. I hope something positive comes out of this survey that enhances the value of my coach.
BTF
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04-11-2007, 06:50 AM
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#8
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Senior Member
Join Date: May 2004
Location: Auburn, CA, Havasu, AZ & Mulege, BCS
Posts: 3,683
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We got our call while on the road to Mexico several weeks ago. One of the questions was what suggestions or other info would I like to relay to WRV. Kinda caught me flat footed so I asked them to call back, which didn't happen. If you haven't been called, might want to make a list & have it handy.
Sorry to hear about MG if the rumor is true. Hope Izzy is sticking around.
__________________
Baja-tested '08 2-slide 36'
Alpine: The Ultimate DIY'er Project
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04-12-2007, 06:03 PM
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#9
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Senior Member
Alpine Owners Club
Join Date: Sep 2005
Location: Livingston, TX
Posts: 563
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Well we haven't been called, but then I'm not sureprised since we are the second owners of the coach and the last time we talked to the factory they had our names correct, but the original owner's address and telephone number. 
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Barbara & David O'Keeffe
Figment II (Alpine 2002 36 MDDS)
Blog
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04-16-2007, 05:21 AM
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#10
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Member
Join Date: May 2004
Posts: 62
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Who is Ted and why do they call him.
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04-16-2007, 03:38 PM
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#11
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Senior Member
Join Date: Jun 2005
Location: Abington, PA
Posts: 1,104
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Ted is the bad kid on the block. 
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Ted & Carol Ulmer
2005 Alpine 34', 34FDDS
2006 PT Turbo pusher
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04-17-2007, 07:17 PM
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#12
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Senior Member
Alpine Owners Club
Join Date: Jun 2004
Location: Indy Lakes, Indianapolis, IN.
Posts: 1,364
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You know the bad kid on the block wants to keep his reputation  . In reality it is just a front  and inside is a Teddy Bear  .
Where is our call?
__________________
Tom, Patty and Abby Kat, Greenwood, Indiana
2000 36' FDS 72232, Towing '05 PT GT Conv
Our Photos
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04-19-2007, 04:44 PM
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#13
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Junior Member
Join Date: Jul 2006
Posts: 20
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Check out the Good Sam survey of their members in the May 2007 issue of their Highways Magazine. Our forum comments would probably mirror their comments/results.
"Build it right. And if you don't, get it fixed the first time. And if you can't do either or those, I want to be protected by state lemon laws."
Sounds like what we're trying to tell WRV???
Al
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04-21-2007, 03:02 PM
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#14
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Junior Member
Join Date: Jan 2007
Location: DeWitt, IA
Posts: 4
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We received the survey call a few weeks ago. They even took negative numbers for our responses.
We are currently at WRV getting service done. Seems like they are working at getting things done. Slowly but they are working. They are short handed, at least we find them trying. Kimo has been great. Izzy is still there and yes, MG did leave.
From, our WRV Timeshare,
Merlene & Rod Heilig
__________________
Rod & Merlene Heilig
Our Co-Pilots Cheyenne, Nakita, Cimarron & Cisco
2007 40FDQS 
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