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Dan & Donna, just look on their website for an 800 phone number. Ask for Dave Kaampi or any of the service techs. I am certain that will take care of your issues.
You can reach Dave Kaampi who answers to Phil Mattoon by calling 866 567-4133.
We talk to Chris Pursley, ext.268, a warranty service person, several times a week. Persistance is the key.