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Old 09-22-2006, 05:18 AM   #1
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We were surprised to find out that "Motor Home Specialist" (Texas) will not work on any Coach after the Manufacture Warranty expires. What is the policy of the Dealer where you bought your coach?
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Old 09-22-2006, 05:18 AM   #2
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We were surprised to find out that "Motor Home Specialist" (Texas) will not work on any Coach after the Manufacture Warranty expires. What is the policy of the Dealer where you bought your coach?
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Old 09-23-2006, 02:07 AM   #3
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I bought my S.O.B. (some other brand) from Saddleback RV at their new facility in Colton, CA. Beautiful new place. I see lots of Alpines and Foretravels in there for service. The owners I have chatted with are very pleased with the service they have gotten there. Some are still under warranty, some are not. I have them looking for an gently used Alpine for me.
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Old 10-31-2006, 03:17 PM   #4
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We bought our Alpine coach from Saddleback. The coach is still under warranty. We have some outstanding PDI issues, which we would like resolved. These were documented with Saddleback on delivery.

When we contacted Saddleback in colton last week to have the PDI issues resolved. We were told that they no longer do Alpine warranty work, since they are no longer a Alpine dealer.

This post is for other Alpine owners, who have bought coaches from Saddleback and still are under warranty.
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Old 10-31-2006, 07:54 PM   #5
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If Saddleback is not performing Warranty work on Alpines I would suggest contacting Guaranty RV, 80-425 Highway 111 INDIO, CA 92201, 888-331-5786 or 760-342-4311, they are a big Alpine Dealer. You may also want to contact Acacia RV & Performance, 295 North Hermosa Street, Colton, CA 92324 909-824-9674.
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Old 11-01-2006, 06:20 AM   #6
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Thanks' Dave for the suggestions. We have contacted Acacia. They are not doing Alpine warranty work any longer. Because WRV's system (paper submittal, authorization and slow payment).

WRV has suggested Colton Truck and M&M Coach Specialties (Chino).
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Old 11-01-2006, 02:38 PM   #7
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I recently had warranty work done at both Acacia and M&M. I thought both shops did excellent work.

However, I got approval from WRV first and paid for the work at the shops. I then submitted invoices to WRV, which they paid without trauma or unreasonable delay.

For me, this was very acceptable, especially considering WRV's consent to reimburse repair shop invoices I chose based on good referrals.
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Old 11-01-2006, 03:26 PM   #8
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Pay and collect from WRV was a option at Acacia. We did not want to do it that way.
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Old 11-01-2006, 05:52 PM   #9
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Out of curiousity has anyone questioned WRV of these situations or dilemmas as they may be? Maybe there are parts of this story we have yet to hear.
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Old 11-02-2006, 09:00 AM   #10
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TedIII

I have discussed this with Mike Glazier at WRV. So they are aware.
Do not know what they will do to correct the proble.
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Old 11-02-2006, 04:45 PM   #11
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1peddler, glad you sent a note out to Mike Glazier. I have sent one to Burk Morgan so maybe we can get some straight answers. I would like to think this company is not in serious trouble.
Danny Gayhart, do you have any thoughts on this matter?
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Old 11-02-2006, 06:16 PM   #12
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Ted III,

I have had excellent service from RV Specialists in San Diego. Mark and Bob at the shop are experienced and extremely knowledgeable. At their shop it's pay and then get reimbursed from WRV. There was no problem getting a check to cover the warantee work done from WRV.

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Old 11-07-2006, 07:01 AM   #13
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I heard a rumor of a rumor last night. Our coach is in for some warranty work and I was checking on status. Its been there for a while, about 10 days of which was the dreaded "waiting for parts." Another Alpiner was camped in the lot, so I introduced myself. They had turn signal problems which apparently was a bad multiplexer unit they had been fighting for a year. The new one came w/bad instructions for rebooting, a situation that w/some "animated discussion" w/WRV is now fixed.

The service guy opined, "I don't think this outfit will be around much longer." I won't mention the service outfit as they are apparently new to the WRV network, and appear to me to be doing good work on their end, but are coping w/parts delays and poor tech support interface from the factory (including delays in returning calls; apparently they go straight to voice mail as do we all when calling the support #). But it can't be good for business having that kind of chat going around. This is a business where you either insist on being the class act all day, every day, or you are an "also-ran" without much distinction. I know Mike & Ron @ the factory follow this board; hope the feedback gets some constructive use.
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Old 11-07-2006, 07:10 AM   #14
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That same sentiment was voiced by the technicians and service manager when we were in for service, and is the feeling that my husband and I have. The first area cut is the customer service area and yet, the word of mouth goodwill can be critical to get new and repeat business. This is especially true when you are in a small niche of the market. I have had loads of questions about our mid-entry diesel - - there is a demand out there, but people don't know about Alpines (especially east of the Rockies) and yet I'm hesitant to say this is what you should buy.
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