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Old 08-09-2018, 02:24 PM   #1
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AT & T DIRECTV "service" is very bad! Beware!

Because we are full time traveling, I asked for a location change for my service on Monday & was told the new At&T policy was it would take 72 hours to change the signal. Today I ended up spending 2 hours on the phone and was told it would be another 24 hours to do the service. In the past a change of service was done right away. So much for great service. I sortta knew this would happen since AT& T purchased Directv.. This has never happened before.

Tom 07 Pacifica
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Old 08-11-2018, 12:07 PM   #2
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that's very poor customer service! But I appreciate the "heads up" I was thinking about changing to Direct and getting rid of Dish. But Dish will change the location in about 10 minutes.
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Old 08-11-2018, 12:19 PM   #3
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Stay away from Direct. They have gone to [Mod Edit] since ATT took over. I have moved my equipment from home in Florida to Ma. for 2 years. I change the zip code myself for local channels. Took 10 min. This year it took 3 days, hours on the phone, got charged 2 equipment installs on my bill. took 3 days to get that off. I'll have to go thru that again when I get home. I will cancel and go back to Dish.
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Old 08-11-2018, 01:14 PM   #4
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This is why I left Direct after 10 years and went to Dish. And Dish costs less than Direct.
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