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Old 06-13-2010, 06:12 AM   #1
JVJ
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Home from the shop and quality reality check.

Well, we brought our 08 Pacifica home from the shop this week. Blue Moon did a great service and I think more than fair on the price.

After reading up on National RV before we purchased our coach, we believed that the company built an top notch quality product, with attention to fit and finish.

On our maiden trip home after picking up the coach we felt a lot of cold air up in the cockpit area, we figured, OK, well it is darn cold out side in the teens. Figured simple transferance of cold through the thin exterior walls. OF course we could also hear what sounding like an excess of wind noise.
At night in the bedroom there seemed to be a draft that could be felt, but could not locate it. On day two of the trip we found ourselfs driving in heavy down pours (at least it wasn't snow). That is when the wife informed me that the carpet at the end of the hall going into the bedroom was soaked and it was very cold in the back of the coach.
Later we noticed that during a good soaking rain, the coach would have water on the floor in the living room behind the front driver seat, and also wet carpet next to the bed on one side (My side to be exact...LOL)
As the weather warmed up we made note that the dash A/C did not blow cold.
So we called and made an appointment to have Blue Moon Service the coach. They said if any of the items were still under the manufacture warranty they would get the coverage taken care of for us. Of course if it was more of a National RV issue, it was on our dime. Which we knew.

The A/C as it turns out was never wired under the dash by National RV.

The cold draft in the rear of the coach was NRV also. When they ran the wiring to the fuse box under the coach they cut a 6"x9" hole from the exterior to allow access to the breaker box, and never sealed the hole. That also explained the soaked carpet, wet tile and poping breakers. Every other shop I told of this problem wanted to reseal the roof, because they knew that is where the water was coming from.

Water behind the driver seat and next to the bed turned out to be poor slide seals that had not been cut to length by NRV.

Air leaks and noise in the front cockpit area was two large gaps up in the cap area that were not properly sealed.

We also had Blue Moon do some electrical work, not any problems present, just wanted a few things done.

They also adjusted two of the slide outs that did not seal tight and looked to me misaligned.

The smoked the coach 4 times to find the air leaks, they said that the front leaks for so bad that it appeared that the front of the coach was on fire due to the large gaps.

End the end, I am very pleased with the service provided by Blue Moon. Even had the coach been under NRV warranty, I doubt that a dealership would have gone to such extreems to located the numerious air and water leaks.
A little less impressed with the contruction of the NRV product. However given that our coach was one of the last built and pushed out the door, attention to detail probaly was not on the mind of the company.

Bottom line if guess is, we got a $250,000 Pacifica for $112,000. Spent alittle money on repairs and problems. Found a great place to have our Pacifica serviced when the need arises. We will be Happy Campers heading down the road in the near future.

As an added side note: I was given some helpful advice I will pass along.
If you are involved in an accident, after taking care of makeing sure eveyone is OK, and all the legal paperwork is taken care of. Pick up any and all pieces and parts you can that belong to the NRV. Since NRV did most of the coach "In House" locating panels, caps, ends, baggage doors and such very difficult. And one off fabrication gets very expensive...fast.

Ya'll have a great day.
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Old 06-13-2010, 06:27 AM   #2
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Glad you got everything fixed up, and yes some of the unfinished and final coaches were finished up by management personnel.
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Old 06-13-2010, 08:18 AM   #3
JVJ
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Well, now we know why they were in a management position don't we....LOL!!
Scary thing is we were told that our coach was built and displayed at the Hershey PA
RV Show. Would of thought they may have paid a little attention to detail for a display coach going to such a large venue.
But then again, I have been told that even owners of multi-million dollar coaches have problems arise of simular natures.
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Old 06-13-2010, 10:55 AM   #4
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Quote:
Originally Posted by JVJ View Post
Well, now we know why they were in a management position don't we....LOL!!
Scary thing is we were told that our coach was built and displayed at the Hershey PA
RV Show. Would of thought they may have paid a little attention to detail for a display coach going to such a large venue.
But then again, I have been told that even owners of multi-million dollar coaches have problems arise of simular natures.
Sounds like it could have been a rush job just to get it to a show, then they didn't follow up and complete it.
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