NRV Service

[Richard S.]

I have an appointment at NRV PERRIS facility to correct a few items in JUNE. Has anyone had service at this facility in the last two months, was it acceptable or just ok. The last time I was in 2001 with a Surf Side and that had plastic exterior parts cracking.

[Richard S.]

I have an appointment at NRV PERRIS facility to correct a few items in JUNE. Has anyone had service at this facility in the last two months, was it acceptable or just ok. The last time I was in 2001 with a Surf Side and that had plastic exterior parts cracking.

[Bill Davis]

Richard, I've been there twice in the past. Was pleased with the service I received. They have hookups. You can walk to shopping. We would appreciate hearing about your experience.

[Richard S.]

WILL LET YOU KNOW AFTER june 11

[Richard S.]

Sorry about the caps.

[M&EM]

I've been there several times to get serviced on items local dealer wouldn't or was not able to deal with. You can't get any better service then from Perris. They have the parts on hand and the people that know the routine.

Disclaimer: Haven't been there since they have consolidated some of the facilities.

Parts department there is great. Would be even greater if they allowed us individual DIYers to buy parts direct!! What a hassle to order parts thru local dealers!

Marty

[06 Tradewinds]

Personally, I believe that you get great service at the National factory. However, we have also not been there since they have done some consolidation. But my guess is that they are still providing excellent service. Great folks and they bend over backwards to make sure that you are happy.

As for parts, National changed their policy about two years ago, allowing all owners to purchase parts directly from them without going through any dealer. They made the announcement at an Owners Club rally. They made a point of telling everyone that if you had any trouble with placing an order to ask for the parts department manager.

[Jestme13]

Hello Everyone, ain't this great !

We are new to National RV but not to RVing. So far we love the product, service has left a little to be desired, I will explain. I had a broken compartment latch while in Fla for Christmas. Called National, they helped get me the correct part #, but told me I must go through my dealer to get the part. I wanted it 2 day air so I could close and lock the compartment for the 1000 mile trip home. Now I must ad that the coach is under warranty and that may make a differance in how they handle things. But I cannot understand them billing me an additional $25 on top of the shipping for "special handling" for overnight. The latch actualy cost $6. Is that the normal policy for an emergency part replacement? If so, how much was my time worth repairing this warrented repair ? Me, I would call it even, gimme my $25 back.

[Fred and Bonnie]

I posted on this subject earlier in May, I was rather dissapointed in the lack of follow-up by the service center to make sure the job was completed. I have used the Perris Service Center for the last six years, now I am having second thoughts.

"The corporate shake-up appears to be driving or possibly pulling the
plug on employees. I had been in contact with a thirteen year
employee of NRV, now the individual has just dropped out of sight.

In the service center, either they have lost the most experienced
techs or they are running the remaining techs from job to job
without proper follow-up. I reviewed the work from my recent
service appointment with sadness. 1) Water heater had been drained
and flushed, however not refilled, if I had fired the water heater
up there is good change it would have burned-up from lack of water.
2) Work was done on the coach heating and cooling systems, involving
troubleshooting the thermostat, somewhere in the process the
electrical terminal for the holding tank indicators was been pulled
off rendering the tank levels inoperable. 3) The return air grill
on the front furnace was loose; the two screws were barely started.
Needless to say this is a far cry from my previous service appoints
over the last six years.

I sure hope the cost cutting measurers at NRV are not gutting the
organization."

Fred

[M&EM]

Steve,
I experience similar requirement to have to go thru Bueadry when having a body shop do some window repairs. The fiasco ended up taking 4 months to get the right part shipped to the body shop for what should have been a simple overnite shipment.

Resolved finally after I got in the loop with NRV customer service. Then the gate was lifted so the body shop could order directly for that one item.

NRV still hasn't got an open system for direct ordering parts for DIY.

However Jerome in parts at Perris is very very helpful with part numbers if you provide him with your VIN. At least you can have a correct part number to give to a dealer.

Marty

[Bill Davis]

Looks like we are off to a good start on this forum. Lets keep the comments coming, we all have a lot to learn. I put a lot more stock in the people who live with the product then the people who want to sell you the product. Keep at it.

[Jestme13]

Since I bought this coach I have talked to a gal named Malisa in parts. What a sweetheart, very helpful.
If my selling dealer cannot resolve a certain issue next week, I believe I will be going to Fla right after Branson, to the factory service center resolve it. Again it's all about a dealers ability to properly service what they sell.

[FloridaAnn]

Is there a factory center in Florida. I need warranty work done and not happy with dealer at this point.

[Jestme13]

Yes there is, in Lakeland FLA. Check the NRV web site for contact info.