Slide-out adjustments

[Joe and Renita]

Hi Rick,
It all started with the outside right top corner going in too far and rubbing my awning bracket. After checking with power gear and finding out ther is not an adjustment for this issuse and looking at it myself for several days, I went to a dealership and they said it was the seal around slide. I did not believe that was the problem but, they said that had to be replaced first. That wasn't the problem and couple hundred later, they told me it was the rails needed replaced billed my insurance company for 23 1/2 hours labor for just the removal of the slide not counting the repairs needed. When I picked it up, it was better but, still not right, After a couple of times running the slide in and out it was worst than ever, They had bowed the bottom of the slide in the center and now it is not flush there. It started grinding scraping so I took it back again. This time they tried to give me a song and dance about the only fix was a roller system. There was nylon scrapings on the floor under kitchen cabinet and they tried to tell me that was the drill residue from replacing the rails. I pulled out a block of nylon from under the cabinet and their tech said it was something he had added to try and make the slide work, this is what the residue was coming from. The ser. manager then said they didn't bow the slide as they never removed it. Wow, I thought, never removed it and billed my ins. for $2500. labor to remove it. When I question it he said, what is it to you, you did not have to pay it. To make it short Rv is still there and my last comments were fix it, whatever it takes and maybe I should be contacting my insurance company. We'll see whats next, haven't heard back yet. To answer your question is that they billed insurance company when I first left with it. That bill was over $4000.00
Joe

[Joe and Renita]

Hi Steve,
Thanks for the reply, No, bigger does not always mean better. I have went to 3 different dealerships on separate issues and had to struggle with all three. This is not going to be an issue that leaves them very easily as I think they have done no less than defraud my insurance company. And I won't settle for anything less than having the repairs done properly at their expense.
Thanks for the input.
Joe

[Joe and Renita]

Hi All,
Well it has been 6 months since I got my RV back. My problem with the slide was never corrected completly even after contacting warranty company about how RV World of Nokomis Florida ripped me and them both off. By the way they never seemed concerned either about being ripped off. Maybe that is another reason our premiums are so high. I spent time with service manger and upper management both. Both played off the problem. The service manager admitted he never even removed the slide as quoted in repairs. When I questioned that he reply 'What do you care you did not have to pay for it. It was covered under your warranty" I would have to say that woul;d fall under a thief, crook and liar which I told him and upper management that. They basically said they had done all they were going to do to take it elsewhere. My warranty is out and I can use my slide out but, it was not fixed properly.
One memorial moment dealing with the service mananger a RV World of Nokomis Florida was On my 3rd return to the shop, I asked about nylon shavings on the floor under slide out. He told me that it was drill shavings where the had replaced rails. While he went to get technician I looked under slide on the Kitchen floor and there was a 4x6 nylon block all gouged to pieces from being dragged loose under the slide. When service manager returned I said so much for the drill shavings. He blamed the loose block on the tech then.

I would never recommend RV World of Nokomis as a place to purchase or have your RV repaired. Beware of this highly unethical place of business.
Happy Trails,
Joe and Renita