Here's a couple of posts that talk about step issues
http://www.irv2.com/forums/f107/step...le-133020.html
http://www.irv2.com/forums/f258/step...ng-108236.html
http://www.irv2.com/forums/f258/steps-100530.html
We have the same problem with our steps - in that they don't retract all the way without a little help while closing.
One thing that you can do, that did help our steps a little:
- extend the steps
- put some cardboard underneath
- over a couple of days, spray all the joints with WD-40. This isn't for lubrication, but rather to clean them out.
- cycle the steps intermittantly while you're cleaning them to work in the WD40 and work out the gunk.
- After you have them cleaned up, get a can of Kwikee Step Lube. This is a spray grease in a can. Where is excels versus WD-40 for this situation is that it sprays on, but is heavier and retains its grease properties, therefore staying in all the spots where you spray it.
If that doesn't completely solve it, I would take a look at the grounds for the stairs and then start looking at replacement parts - step motor, controller, gearbox, etc
I'll be working more on our steps once the weather in the Northeast warms up.
Good Luck and let us know how it goes.