I never bank on what "office staff" advise as it is far outside their expertise [evident by the wrong advice you received]. Problems often happen with power supply regardless of where you happen to hook-up. That's why you and I have the P.I. EMS in the first place. Like your's, mine is hardwired, and for very excellent reasons. It's best to be safe & not risk the consequences...
Sadly, a lot of well-intentioned advice is out there, being dispensed as truth. It reminds me of the grade school example in which a rumor is started at one end of the classroom and whispered ear-to-ear until the last pupil stands up and recites what he had just received. The end result is light years away from what the initial rumor had been; to the extent than not even one key word survived the pass-around!
It's unfortunate you had a bad experience, as the plant tour is a very educational one, regardless of what manufacture you happen to have.
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2004 Tiffin 34XB,Workhorse.22K,8.1L,Gas
Saturn SL
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