|
|
04-18-2015, 06:10 AM
|
#1
|
Senior Member
Join Date: Jan 2013
Location: Huntsville, AL
Posts: 330
|
Email's to Tiffin Parts
I wrote an email to the Tiffin Parts Department requesting a window shade replacement, mainly because there were 15 calls ahead of me on the phone. I got an auto reply saying that someone would get back to me shortly. That was a week ago. I am curious as to what the norm is. Will they just ship out the part that is under warranty without an email reply, or do I need to sit in the phone line again. New to this.
__________________
2014 Allegro Red
North Alabama
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
04-18-2015, 06:14 AM
|
#2
|
Senior Member
Join Date: Jul 2012
Location: Port Charlotte , Fl
Posts: 1,497
|
I have had parts just show up and other times called back waited my turn and they had no history of my email ! They are basically overwhelmed at times although that is no excuse. I would after a week give a call back.
__________________
Sue & Brian Ashworth & Rizzy( adopted Boxer)
No RV anymore !
|
|
|
04-18-2015, 08:01 AM
|
#3
|
Senior Member
Tiffin Owners Club Winnebago Owners Club
Join Date: Feb 2012
Location: Las Cruces, NM
Posts: 4,040
|
Pick up the phone and call Don Boyd in Tiffin Service. He's the warranty manager.
Let Service order the part for you and arrange the shipping.
__________________
Roger & Mary
2017 Winnebago Navion 24V (Sold)
2014 Tiffin Phaeton 36GH (Sold)
|
|
|
04-18-2015, 08:05 AM
|
#4
|
Senior Member
Join Date: Jan 2013
Location: Huntsville, AL
Posts: 330
|
Thanks, will do!
__________________
2014 Allegro Red
North Alabama
|
|
|
04-18-2015, 08:42 PM
|
#5
|
Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Apr 2012
Location: Southern NM
Posts: 3,371
|
I have always received a reply within a day or so
__________________
2018 Allegro Bus 37AP
2014 Phaeton 40 QBH (sold)
2022 Jeep JLURD
|
|
|
04-18-2015, 11:38 PM
|
#6
|
Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Oct 2008
Location: Merritt, BC
Posts: 3,753
|
Quote:
Originally Posted by luvlabs
Pick up the phone and call Don Boyd in Tiffin Service. He's the warranty manager.
Let Service order the part for you and arrange the shipping.
|
Wade Humphres is the warranty manager, but he will generally support Don's decisions.
__________________
Bob, Sherron & Kinsey (RIP 2013-2022)
2017 Tiffin Phaeton 40QBH
2014 Jeep Cherokee Limited
|
|
|
04-19-2015, 05:58 AM
|
#7
|
Senior Member
Join Date: Mar 2011
Posts: 210
|
I have found that Tiffin really does not use email effectively. Nor do they have an online order option. Just grab a cup of coffee and call them during normal Tiffin hours.
__________________
Deas
Tiffin RED 34
|
|
|
04-19-2015, 08:43 AM
|
#8
|
Member
Join Date: Dec 2013
Location: The Dalles, OR
Posts: 89
|
Yup, two different issues with emailed questions. It has been about a week and a half and still no reply. I guess it is pick up the phone and get in the que.
|
|
|
04-19-2015, 10:06 AM
|
#9
|
Senior Member
Join Date: Jan 2013
Location: Huntsville, AL
Posts: 330
|
Our chore for tomorrow!
__________________
2014 Allegro Red
North Alabama
|
|
|
04-19-2015, 10:15 AM
|
#10
|
Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Oct 2008
Location: Merritt, BC
Posts: 3,753
|
This is also one of two of the busiest times of the year for the Tiffin with all the of snow birds returning home.
__________________
Bob, Sherron & Kinsey (RIP 2013-2022)
2017 Tiffin Phaeton 40QBH
2014 Jeep Cherokee Limited
|
|
|
04-19-2015, 02:06 PM
|
#11
|
Senior Member
Join Date: Mar 2007
Location: Northridge, Ca
Posts: 751
|
I have only had my new Allegro since November, and I have made two requests from Tiffin for parts (I wanted to customize a bit) My e-mail requests were answered once the same day and once the next day with a phone call. This last time Bob Tiffin called to make sure I was total pleased with my purchase. I could not possible ask for better customer relations and service.
Send them an e-mail.
|
|
|
04-19-2015, 03:05 PM
|
#12
|
Senior Member
Join Date: Jul 2002
Posts: 189
|
Since I purchased by Phaeton in October, I have sent 5 emails requesting warranty parts and have had fast results on each. On a couple of occasions I received a reply asking additional questions about the part to be sure they sent the right one, but each one arrived quickly. On my previous 5 motorhomes of different brands, I had to take my motorhome to a dealer to get a part replaced under warranty. I'm very satisfied with their email process.
|
|
|
04-19-2015, 03:21 PM
|
#13
|
Senior Member
Tiffin Owners Club Freightliner Owners Club
Join Date: Apr 2012
Location: Southern NM
Posts: 3,371
|
Quote:
Originally Posted by kbhine
I wrote an email to the Tiffin Parts Department requesting a window shade replacement, mainly because there were 15 calls ahead of me on the phone. I got an auto reply saying that someone would get back to me shortly. That was a week ago. I am curious as to what the norm is. Will they just ship out the part that is under warranty without an email reply, or do I need to sit in the phone line again. New to this.
|
If it's a warranty issue your request should be sent to service not parts..
Don't forget to include your name, address, phone number and tiffin serial number.
__________________
2018 Allegro Bus 37AP
2014 Phaeton 40 QBH (sold)
2022 Jeep JLURD
|
|
|
04-20-2015, 09:59 AM
|
#14
|
Senior Member
Join Date: Jan 2013
Location: Huntsville, AL
Posts: 330
|
Here are the results from this morning's call for an Auto Motion manual window shade still under warranty. I called service, was #8 in the que. Not bad I suppose for a Monday morning. I was then sent over to parts. Also #8 in the que. Window shade is being sent. My advice, go straight to parts, and be sure to tell them, uou already sent an email. I thought I was polite. I gave them the date of my email and auto reply, and that I didn't want to duplicate an order.
__________________
2014 Allegro Red
North Alabama
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|