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Old 05-25-2018, 06:23 AM   #1
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First experience with Service ++++

We had a problem with our new coach after the first week. The wheel well cover partially fell and got involved with the tire ( a piece also seemed to fall off) and making it hard to turn sharply to the left. We called out dealer and they told us to go to a nearby T/A truck stop for a repair. They “fixed” it with tape as a screw could “not reach the frame”. Cost $61 and repair lasted about 2 hours. We jerry rigged it and to our friends house in Orlando. We then called Tiffin to see what to do as we did not feel safe driving it. They said to get a mobile RV service to come and do a fix and they would pay for parts and labor. A local RV service came and fixed it right with long screws that got into the frame. Cost about $250. We then called Tiffin back and they said to submit the bills. Well two days later we got a call asking us for an address to send the check (for both repairs) to.
We actually will be in Red Bay at the end of next week to get some mostly minor (and not unexpected) repairs done and will pick up our check then…..very impressed.
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Old 05-25-2018, 06:49 AM   #2
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Thatís telling about Tiffin because a wheel well issue was most likely a Freightliner thing. They have went above/beyond for our questions/issues. Iíve always been impressed so far.
Safe Travels!
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Old 05-25-2018, 10:57 AM   #3
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Originally Posted by les.warden View Post
Thatís telling about Tiffin because a wheel well issue was most likely a Freightliner thing. They have went above/beyond for our questions/issues. Iíve always been impressed so far.
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Are you sure? Every chassis I've seen was nothing more than the chassis, engine, transmission and wheels with their axles. I would think the wheel well is part of the "house" even though it is on the outside.
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Old 05-25-2018, 11:15 AM   #4
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Are you sure? Every chassis I've seen was nothing more than the chassis, engine, transmission and wheels with their axles. I would think the wheel well is part of the "house" even though it is on the outside.


The wheel well is not part of the chassis. That's part of the body.
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Old 05-25-2018, 11:32 AM   #5
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Back to OP comments: Your experience is why we ALL own Tiffin Motorhomes. They stand behind their product and will often double a suppliers warranty period.
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Old 05-25-2018, 01:39 PM   #6
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Are you sure? Every chassis I've seen was nothing more than the chassis, engine, transmission and wheels with their axles. I would think the wheel well is part of the "house" even though it is on the outside.


Stand corrected!! I missed the well part of the sentence. For sure a Tiffin issue....aaaand...they come through again!
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