Community Forums

flywithcoop · 06-15-2017, 09:53 AM

Here's one for you. My flexsteel sofa is starting to delaminate in my 2014 Allegro 36LA. Emailed Tiffin Service and they want a picture of the manufacturing label so they can send me a new sofa cover set under warranty. Install new covering at my own expense! I could probably buy a new sofa cheaper than paying someone to recover the L shaped sofa. Any comments?

THutch · 06-15-2017, 11:15 AM

I believe you are actually out of warranty, and they are covering it as "good will". Your coach is 3 years old. This has been a recurring problem, so Tiffin is stepping up and taking care of it. I think others have had the labor done at Red Bay (on Tiffin's good will).

DRosado · 06-15-2017, 12:48 PM

We had the same thing on our 2015 36LA on the recliner and dinette. They sent us a complete new dinette for us to install and reimbursed us up to $400 towards the reupholstery of the recliner. All we had to do was send them pictures of the damage and the receipt for what we paid to have it done. We found a place that did the job for $380.

flywithcoop · 06-15-2017, 01:23 PM

Quote:

Originally Posted by THutch

I believe you are actually out of warranty, and they are covering it as "good will". Your coach is 3 years old. This has been a recurring problem, so Tiffin is stepping up and taking care of it. I think others have had the labor done at Red Bay (on Tiffin's good will).

I have read on this forum that Tiffin has "stepped up" and replaced furniture on coaches older than mine. This is a first for just sending a new covering as far as I know. Will wait and see how hard it is to replace it myself. I have reupholstered 1969 Mustang seats and head liner. Just looking for advice not warranty issues.

flywithcoop · 06-15-2017, 01:24 PM

Quote:

Originally Posted by DRosado

We had the same thing on our 2015 36LA on the recliner and dinette. They sent us a complete new dinette for us to install and reimbursed us up to $400 towards the reupholstery of the recliner. All we had to do was send them pictures of the damage and the receipt for what we paid to have it done. We found a place that did the job for $380.

When did this happen?

lllkrob · 06-15-2017, 02:10 PM

Be thankful you don't have a Thor product. Had a 2008 Thor unit that started peeling on both the front captain chairs, coach was 2 months out of warranty. Called Thor they said sorry it's YOUR problem now we don't want to hear about it. Never looked at another Thor product.....

DRosado · 06-16-2017, 05:49 AM

Quote:

Originally Posted by flywithcoop

When did this happen?

In November 2016.

flywithcoop · 06-16-2017, 06:39 AM

Wow! D. Rosado that was fast delamination. I bought my 2014 used in 2015 and sofa was fine. We have put 16K on it and now the sofa is delaminating. Sofa was fine until We snowbirded this past winter for 4 months and the constant use did in the sofa.

flywithcoop · 06-16-2017, 06:44 AM

Quote:

Originally Posted by lllkrob

Be thankful you don't have a Thor product. Had a 2008 Thor unit that started peeling on both the front captain chairs, coach was 2 months out of warranty. Called Thor they said sorry it's YOUR problem now we don't want to hear about it. Never looked at another Thor product.....

Yes that is why we buy the Tiffin product. Their warranty program is fantastic and they will actually double the warranty on the accessory suppliers like the antenna A/C, steps, sofa, etc. I was hoping they would replace the sofa not send a new cover. Oh well, Happy they supplied the covering!

oldengine · 06-16-2017, 07:11 AM

Flexsteel Upholstery Failure Debacle

We just spent two weeks at the Tiffin Service Center in Red Bay dealing with the "ultra leather" shedding problem. Tiffin replaced the dinette booth, passenger seat, driver seat and then they ordered the Flexsteel pre-sewn covers for our L-shaped couch. This will take another three weeks to get them in, so we will have to return again to get them installed.

We were surprised to see that the driver and passenger seats were from a 2014 Allegro Red and apparently all of these exchanged units are actually reupholstered previously used seats. This is not a problem for us except that the driver and passenger seats being from a Red, when installed into a 36LA are much larger in size and taller! All-in-all though, they are great and offer much more back and butt support.

The problem arises in the passenger seat that wobbles back and forth as you drive down the highway. I am confident that they got the four large fastening nuts tight to the floor. The problem appears to be up inside the mechanism and it has now started squeaking as well. Has anyone had this issue? Are there Flexsteel drawings available or troubleshooting information for dealing with internal adjustments or repair?

DW is not happy about the seat and we are on the road in South Dakota heading for Montana. Her feet do not touch the floor and the seat is adjusted all the way down. She is 5'2" and this was not a problem on the 36LA seat. :(

flywithcoop · 06-16-2017, 11:52 AM

Old Engine, after reading your post I think I will buy some seat covers from a auto parts store or walmart if our seats start to delaminate bc my dw loves the 36LA seat and foot rest. She is 5'4". Her only problem is keeping one of the dogs away from the little window beside her feet.

JOHNMN · 06-18-2017, 09:15 AM

The problem arises in the passenger seat that wobbles back and forth as you drive down the highway. I am confident that they got the four large fastening nuts tight to the floor. The problem appears to be up inside the mechanism and it has now started squeaking as well. Has anyone had this issue? Are there Flexsteel drawings available or troubleshooting information for dealing with internal adjustments or repair?

We have the same problem in our coach, interested in a solution.

Grandcanyon · 06-19-2017, 01:55 AM

I have a 2015 Red and the co-pilot and the driver seat are pealing, called Tiffin and they are sending me the covers also, I was hoping for the whole seat but I guess this is better then nothing. My seats are made by Villa. I was told that I should get them in 3 to 4 weeks.

Now I need to find someone that will want to do this work here in Phoenix, I'm sure it will be a hassle like most things!!!!!

kbhine · 06-19-2017, 06:32 AM

When we had our 2014 Allegro Red built, we had them switch out the driver and passenger seats with the ones from the Phaeton. I wonder if these seats will delaminate over time as well.