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Old 06-04-2014, 07:07 PM   #1
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Front Step Issue-Help!

Help...we are in Corning, CA (northern CA) headed for Couer D'Alene, ID. When we pulled in this evening our steps made a terrible racket when they retracted. It seems the small gear that turns to retract the step, keeps turning after the steps are retracted and grind against the retraction mechanism for a few seconds before stopping. Two questions: 1. Does anyone know if this is a simple adjustment? And if so, how to fix? 2. Anyone have suggestions on a good repair facility between here and Couer D'Alene. We're scheduled to start a 59 day Alaska trip next week on June 10th. So this is somewhat urgent. Many thanks for any advice.

We have a 2011 Tiffin Phaeton.
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Old 06-04-2014, 09:05 PM   #2
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i think if i were you i would head to Camping World in Anderson California. 3700 Auto Mall Drive Anderson California
google search shows 40 miles from you.
i would not take the chance of not getting it repaired ASAP as the steps could get stuck extended if all heck breaks loose in that gear...gears...etc
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Old 06-05-2014, 05:48 AM   #3
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Pull the "Step" fuse in the front DS compartment and remove the pin from the step mechanism connecting arm, then "tie" the step in, until you can get it fixed. Sounds like a controller/motor kit. Not cheap for what it is. We are on our third one on our 2006 Phaeton purchased in December of '05. There are plenty of discussions of using a power window motor to repair, however, it was not been when I had access to proper tools, when they failed. $30 vs $300 is the cost of fulltiming for us in this repair.
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Old 06-07-2014, 12:05 AM   #4
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If you're somewhat handy and have some basic tools onboard, you can call Tiffin parts dept., tell them the series step you have and they will ship out air overnight to your location. Order the gear box/motor assembly combination which should work. If it's the Kwikee step, usually has (4) nuts to remove, disconnect the linkage to the step and replace the unit. Fairly simple fix.
Hope this helps. Oh an make sure power is off and keep fingers away from any moving parts!

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Old 06-07-2014, 04:25 AM   #5
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Normally this will fix it ACI Window Lift Motor 83694: Buy the right Window Lift Motor at Advance Auto Parts

Available at any National Brand auto store, take your old motor with you.
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Old 06-07-2014, 07:06 AM   #6
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I have friends on that Alaska caravan. It sounds amazing.
If you see a tan Safari with a big mural on the back, say hi to Bob and Mary Stiendger. Tell them Ed and Rony say Hi. By the way, bobs a mechanic.
Good luck with your step and your trip.
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Old 06-07-2014, 10:31 AM   #7
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Thanks for everyone's advice. I called Tiffin Service Dept and spoke with Jonathan who knew steps inside and out. He walked me through the process to adjust the arm connecting the steps to the motor and I was able to get the steps operational. If anyone wants to know, let me know and I'll give you the process. It's fairly straight forward using a few wrenches. We bought an aluminum step to use as a backup incase the steps go out during our Alaska trip. We'll eventually replace the steps, hopefully with a set more sturdy. Thanks again for everyone's advice. Also, I'll say hi to Bob & Mary. We should meet them on Tuesday.
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Old 06-25-2014, 04:57 PM   #8
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Quote:
Originally Posted by Tri-man View Post
Thanks for everyone's advice. I called Tiffin Service Dept and spoke with Jonathan who knew steps inside and out. He walked me through the process to adjust the arm connecting the steps to the motor and I was able to get the steps operational. If anyone wants to know, let me know and I'll give you the process. It's fairly straight forward using a few wrenches. We bought an aluminum step to use as a backup incase the steps go out during our Alaska trip. We'll eventually replace the steps, hopefully with a set more sturdy. Thanks again for everyone's advice. Also, I'll say hi to Bob & Mary. We should meet them on Tuesday.
I'd like to know the fix.
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Old 06-25-2014, 05:41 PM   #9
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On almost every trip we take a problem crops up. In fact I get nervous if nothing goes wrong.

So perhaps this was your trip problem and nothing else will go wrong.
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Old 06-26-2014, 02:08 AM   #10
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Originally Posted by wgfarrah View Post
I'd like to know the fix.
Wally
X2
Yes, please post it. That type of info is something people will bookmark for future reference. Step problems come up every week on here.
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