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Old 10-03-2019, 08:18 AM   #1
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Is this TRUE?????

I'll start by saying I don't own a Tiffin, I have a HR Navigator DP. My best friend just bought a 40' used 2015 Tiffin DP. Had a couple of issues he needed to have addressed and I suggested he take it Red Bay as we both live in MN for the summers and FL in the winters so it's not really that far out of his way. So he asked how that works. I said well, for mine, REV Group which owns HR is in Decatur, IN. I had several things that I wanted them to look at so last January I called and made an appointment for April on my way back up to MN. I picked a convenient date for me, they scheduled 16 hours and said I could hook up to electric and stay at their facility. So my friend calls Tiffin and is told he can't make a reservation. He has to just show up and when he gets there they'll give him the next available time. He just got there a couple of days ago and was told he would have to wait 5 days, he could only schedule a 3 hour block of time, and since his coach is 'to old', he can't stay on campus. It's a 2015!!!!!! Apparently the cut off is currently 2016. So he's staying in a campground 40 miles away for almost a week so he can get in for 3 hours!!!!! If they can't fix it in his allotted time frame does he have to go to the back of the line again to schedule another 3 hours 4 or 5 days out? If this is true, it's a [Mod Edit] way to treat your customers IMHO and it would definetly prevent me from ever buying a Tiffin. Is this really how they operate?????
Dave
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Old 10-03-2019, 09:03 AM   #2
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Kind of a big rant from someone who doesn't own or has never owned a Tiffin. Tiffin's service center puts priority on warranty work/new coaches over older units. Camping is permitted at the Tiffin service center and, if it is full, there are at least 3 other full service campgrounds in town.

Tiffin has had a first come, first serve system for at least 7 years. Reservations were so abused that it just didn't make sense to continue. Wait time is highly variable and can be as little 24 hours depending on workload, nature of the problem, etc. Surprisingly, most problems can be fixed in three hours by two people.

Since your friend has non-warranty work, there are other locations in Red Bay that could conceivably fix his problem(s). There are also other locations in the country that can do the same work. No need to go to Red Bay for everything.
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Old 10-03-2019, 10:15 AM   #3
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With all the RV parks in the immediate Red Bay area, if your friend is having to stay 40 miles away it should be an indication of how many coaches are in town awaiting service. He should consider himself lucky to even get into an Express Bay within five days.

The Express Bays are limited to three hours but he will have two techs so it is actually six man hours. Here's the part you'll love. They will not start on projects that could exceed the three hour limit as your friend would have to wait 60 days to get back into an Express Bay.

The alternative is to get into a regular service bay where they will keep working on the coach until everything is taken care of. However as you can imagine the wait time is much longer.
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Old 10-03-2019, 10:28 AM   #4
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The wait for a regular service bay can be frustrating but most will agree that it's well worth it. The Tiffin techs outshine any I have ever dealt with.
And FWIW: I got rid of a 2017 Discovery, otherwise known as "The Nightmare" because of very poor service at the REV repair center. They actually lied about some of their supposed fixes.
My current Tiffin isn't perfect but the customer service from Red Bay has been nothing less than great.
Tiffin will also authorize non-dealerships to do work, unlike REV who will not allow any warranty work to be done by a local, non-dealership.
You may doubt my story but my dealings with REV were with their Customer Dispute Representative in Decatur. Why do they even need a person with that title?

BTW: Why doesn't your "friend" post his first hand story for himself?
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Old 10-03-2019, 11:33 AM   #5
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I currently own both a Tiffin and Holiday Rambler. [moderator edit] I may have issue and it may take a little time to get them fixed at Red Bay...BUT they will get fixed. My older HR has been great but when REV discontinued the pre REV HR support a couple of years ago..downhill from there
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Old 10-03-2019, 11:37 AM   #6
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I too was surprised by the no appointment policy and very apprehensive about it. But once you get there and discover not only how good the service is at the Tiffin service center, but how many businesses are in Red Bay that specialize in Tiffin coaches and how good they really are, it will become clear why the model works so well. This is not to mention the invaluable networking you will get with all the other Tiffin owners you will meet. Red Bay is a truly unique experience. Even though it is not required to get service there, it is worth the experience.
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Old 10-03-2019, 12:41 PM   #7
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It's True, Long post

Went to Red Bay last week of June for warranty work. 3 pieces or floor tile,which L/Days had already replaced without finding the cause, 1/2 bath wall flexing, surround sound which was wired wrong, and about 4 other problems. Arrived on Sunday and checked in at registration. No one spoke to me until Tuesday to schedule the express bay for the minor problems. Then to fix the fuel fill problem I had to wait until an opening in the chassis shop. Wednesday went to chassis where an attempt to fix the rt fuel fill hose going to the tank, which I had already zip tied the hose for a temporary fix with heavy zip ties. Attempted to fix the rear engine access which now is worse than before their fix, added antifreeze without checking why. I had to have a transmission coolant tank shipped to Ohio to fix the coolant leak to fix that problem. Had to wait until Friday to get the tile work done and slide roller replaced and had to wait for tile to set till Monday and then I had to wait to get into cabinet shop to work on the flexing wall. Tuesday I went in and kept asking why it was taking so long and was told 1/2 the work force had already left for holiday, Grrr. Finally they agreed to work on the wall outside and Iwas determined to leave that afternoon, which I did.
Registration desk called to see where I was as I was supposed to check out and pay for the 10 days of camping as my coach had over 13,000 miles and they said I owed almost $300. I said to bill it to Tiffin.
Sorry for long post but I have never had such poor service and workmanship in a coach. This does not include the 4 trips to L/Days for other repairs and repairs I did myself including fan idler pulley replacement.
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Old 10-03-2019, 01:05 PM   #8
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Actually, their system works fairly well. I pulled into the campground on a Wednesday afternoon this past June. I was in a bay on Friday AM with all issues resolved by 1PM. I used Thursday to have a couple of Freightliner warranty issues resolved at Bay Diesel.

What other service center will schedule you for service within two days?
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Old 10-03-2019, 01:05 PM   #9
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I need to correct a statement from my previous post.
The man I dealt with in Decatur has the title of:
Customer Dispute Resolution Specialist.
At least that's how he signed his emails.
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Old 10-03-2019, 07:29 PM   #10
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Sorry that I haven't responded until now but I was driving fron Milton, WI to Decatue, IN for my REV appointment. Corrections to my initial post: talked to my friends and he actually doesn't have an appointment. He was apparently put on a waiting list and Tiffin will call him when they have an opening. Don't know about campgrounds in the immediate area but he says they had very few amenities. He's been waiting since Tuesday and called them today and they said tomorrow (Friday) isn't likely. So Monday would be the earliest, if then. True, I know nothing about Tiffin service, I just felt bad because I'm the one who told him to go there based on my wonderful experience at the REV service center in Decatur and al, the wonderful things people say about Tiffin (although OhioWayne may disagree). Point is, I made my appoint with Rev in April for this coming Monday. Not a problem. We just pulled in, picked out a spot, plugged in (no cost to me). I'll check in tomorrow and they'll start on it Monday. Sorry, but I just think if you spend $250,000 + for a coach they should be a little more accommodating. I mean really, go sit somewhere and wait until we call, could be 1 day, could be 6 days. Wow!!!!!! Not my cup of tea, just sayin........
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Old 10-03-2019, 07:57 PM   #11
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Quote:
Originally Posted by MoHo Dave View Post
Sorry that I haven't responded until now but I was driving fron Milton, WI to Decatue, IN for my REV appointment. Corrections to my initial post: talked to my friends and he actually doesn't have an appointment. He was apparently put on a waiting list and Tiffin will call him when they have an opening. Don't know about campgrounds in the immediate area but he says they had very few amenities. He's been waiting since Tuesday and called them today and they said tomorrow (Friday) isn't likely. So Monday would be the earliest, if then. True, I know nothing about Tiffin service, I just felt bad because I'm the one who told him to go there based on my wonderful experience at the REV service center in Decatur and al, the wonderful things people say about Tiffin (although OhioWayne may disagree). Point is, I made my appoint with Rev in April for this coming Monday. Not a problem. We just pulled in, picked out a spot, plugged in (no cost to me). I'll check in tomorrow and they'll start on it Monday. Sorry, but I just think if you spend $250,000 + for a coach they should be a little more accommodating. I mean really, go sit somewhere and wait until we call, could be 1 day, could be 6 days. Wow!!!!!! Not my cup of tea, just sayin........
Let your friend know that he MAY be able to get his issues fixed by one of the Tiffin "After-Hours" service providers or one of the several independant shops that are owned by former Tiffin employees. If you could post at least a bit of details about what it is that he wants corrected, perhaps some of the owners here could recommend a shop that can handle it.
This is the start of the fall snowbird migration, and I'm sure everybody in RB is covered up with waiting customers.
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Old 10-04-2019, 05:22 AM   #12
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Quote:
Originally Posted by MoHo Dave View Post
Sorry that I haven't responded until now but I was driving fron Milton, WI to Decatue, IN for my REV appointment. Corrections to my initial post: talked to my friends and he actually doesn't have an appointment. He was apparently put on a waiting list and Tiffin will call him when they have an opening. Don't know about campgrounds in the immediate area but he says they had very few amenities. He's been waiting since Tuesday and called them today and they said tomorrow (Friday) isn't likely. So Monday would be the earliest, if then. True, I know nothing about Tiffin service, I just felt bad because I'm the one who told him to go there based on my wonderful experience at the REV service center in Decatur and al, the wonderful things people say about Tiffin (although OhioWayne may disagree). Point is, I made my appoint with Rev in April for this coming Monday. Not a problem. We just pulled in, picked out a spot, plugged in (no cost to me). I'll check in tomorrow and they'll start on it Monday. Sorry, but I just think if you spend $250,000 + for a coach they should be a little more accommodating. I mean really, go sit somewhere and wait until we call, could be 1 day, could be 6 days. Wow!!!!!! Not my cup of tea, just sayin........
The main problem here is your friend didn't do what he was supposed to in order to get service. His first stop should have been at the service center campground where they would have advised him on where to stay if they didn't have room for him. If he had stayed where they told him he would have been visited by the Tiffin screener (Norris or his assistance) as to how long he could expect to wait and whether he needed an express bay or a full bay. He would have also been camping amongst others in the same shoes and able to learn a vast amount from them. There are There are 8 RV parks in Red Bay or a short distance away with over 120 sites in addition to the 60 sites available at the service center. Selecting a site 40 miles from Red Bay is not advised unless you are very savvy as to the ways of Red Bay.
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Old 10-04-2019, 04:48 PM   #13
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Quote:
Originally Posted by MoHo Dave View Post
I'll start by saying I don't own a Tiffin, I have a HR Navigator DP. My best friend just bought a 40' used 2015 Tiffin DP. Had a couple of issues he needed to have addressed and I suggested he take it Red Bay as we both live in MN for the summers and FL in the winters so it's not really that far out of his way. So he asked how that works. I said well, for mine, REV Group which owns HR is in Decatur, IN. I had several things that I wanted them to look at so last January I called and made an appointment for April on my way back up to MN. I picked a convenient date for me, they scheduled 16 hours and said I could hook up to electric and stay at their facility. So my friend calls Tiffin and is told he can't make a reservation. He has to just show up and when he gets there they'll give him the next available time. He just got there a couple of days ago and was told he would have to wait 5 days, he could only schedule a 3 hour block of time, and since his coach is 'to old', he can't stay on campus. It's a 2015!!!!!! Apparently the cut off is currently 2016. So he's staying in a campground 40 miles away for almost a week so he can get in for 3 hours!!!!! If they can't fix it in his allotted time frame does he have to go to the back of the line again to schedule another 3 hours 4 or 5 days out? If this is true, it's a [Mod Edit] way to treat your customers IMHO and it would definetly prevent me from ever buying a Tiffin. Is this really how they operate?????
Dave
So to answer your question. No, it's not true.
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Old 10-05-2019, 01:46 AM   #14
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my first coach was a coachman.... company would not communicate me at all. not by email. nor by phone... that was a 17 model during the first year...

i'm glad to hear that things are so great over at rev and HR>... that is wonderful for all the HR folks and other rev customers.. it will draw purchasers to those brands..
they will become famous on internet forums for their wonderful service... folks will send accolades and flowers, showering rev on and on... just pretend that i typed 2 pages of glowing rev info... i don't have a clue, just following op brag..

i heard tiffin was great with factory service... so i ordered a 18 model year and traded in the coachman... i loved it... i could call tiffin and talk to service folks!! what a difference... most of the time they would explain how to correct problem i had caused!! so, then near the end of my warranty, i went to red bay and followed instructions... *important factor!
i was told it would be a couple of days... but the next morning i got a call..

" sir, can you take your coach to bay XX?" and i asked "when?" and lady said "right now!" so i did... and all my concerns were fixed.

well the bride wanted a few changes... and additions. and the best thing was to just trade and get the extra bathroom and the other items... where do you think we looked... ???
sure wasn't coachman...

yep... we went for another tiffin...

this thread sounds like the attacks on a certain politician. "i heard that a friend said that his 3rd cousin heard that the politician told someone something mean, but i'm not going to say who i am, nor where i heard the horrible news. "

enjoy your HR... congrats... if more folks buy HR s we'll get quicker service in red bay.... and both company's will benefit from the competition! and so will the owners...
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