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Old 02-06-2014, 02:34 PM   #1
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North Trail RV Center GreatService 0n my Allegro

WE just purchased our first Tiffin product at North Trail In Ft Myers,Fl. This being our 5tgh class A, we do have some experience with evaluating price and service. While we were closer to Lazydays, we decided on NorthTrail due to their final price and service of our salesman,Steve Rowin. Once we signed the deal, we were even more impressed with the customer service attitude of the individuals we worked such as Michael Engh,Business Mrg, Service managers, Derek Marks and Steve ??. We picked up the unit on FRiday and stayed at a local resort for the weekend for our initial "trying out everything possible" workout. We did have an issue with the sanicon system and GFI outlets. I called on Sat around 11am explaining the problem to Steve. Told him I did not want to have to pack up and bring the unit to him and wanted to see if someone could come to me. He stated that the techs were very,etc but he would have one get to me asap. About an hs later Luis showed up and took care of the situation. He was even willing to look at some additional minor issues but I said we could wait til we brought it back on Sunday to have my to unit system installed. Since the business was closed on Sunday , Lonnie Cook, Delivery mrg, offered to come in on Sunday ,open the gate and he would put my RV in the service lot. Being treated like they were really pleased to have my business makes NorthTrail a place I will come back to and recommend to everyone.
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Old 02-06-2014, 03:39 PM   #2
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I purchased a tow-able from them. They are the only ones that I will ever buy from.

They are outstanding in all departments.
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Old 02-06-2014, 05:31 PM   #3
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And because of the above experiences/opinions, North Trail will be successful in the future. Any company that goes out of their way to satisfy a customer will be recognized and remembered. Hope it stays that way.
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Old 02-06-2014, 05:34 PM   #4
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Me too.
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Old 02-06-2014, 05:54 PM   #5
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Diesel Dan took care of us......even drove to Elkhart to personally deliver our King Aire and drive my trade-in back to FL......what a friend!
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Old 02-07-2014, 04:06 AM   #6
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From my personal experience, they have been that way for 18 years and counting, so far.
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Old 02-07-2014, 04:26 AM   #7
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We actually bought all three (3) of our coaches there from the same guy (Mike Hodapp).

Now that he is no longer there (went back to California) not sure what to do if we ever need to upgrade.

Steve
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Old 02-07-2014, 04:29 AM   #8
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I bought my Essex from them in 06, had it service there a few times, but moved to Arizona. I would take it back there for service if I went East again. Great folks!
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Old 02-07-2014, 04:52 AM   #9
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1st went there in 03 diesel dan, was there, but at that time $$ for rv's were a bit high for wht u got, went there 5 months ago. dd still there. almost got class a from them but couldnt get to my ##'s so, went on our traveling hunt for an rv.
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