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Old 03-23-2018, 03:53 PM   #1
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Questions about Tiffin Customer Service

I'm new to Tiffin and have a couple of quick questions about contacting Customer service...

1. To call them do you just call the main Tiffin number 256-356-0261, and ask for Customer Service, or do they have a direct number?

2. If you have a question or request that does not need an immediate response, does Customer Service regularly respond to email inquiries? If so, can someone please give me that email address?

Thanks
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Old 03-23-2018, 07:28 PM   #2
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This might help. Copied from TRVN.
service@tiffinmotorhomes.com
I found Don Boyd helpful when I had a problem with a defective Tiffin part.
don.boyd@tiffinmotorhomes.com

The hours are 8:00 AM - 4:30 PM Central Time, Monday through Friday
Closed the week of Christmas and the week of July 4th every year

Name Number/Extension
Bob Tiffin 256-356-8661 ext. 2206
Van Tiffin 256-356-8661 ext. 2224
Lex Tiffin 256-356-8661 ext. 2231
Tim Tiffin 256-356-8661 ext. 2223
Main Office / Manufacturing 256-356-8661
Parts Department 256-356-0261 Press 5
Service & Technical Assistance 256-356-0261 Press 6
Dealer Claim Processing 256-356-0261 Press 7
Parts Department Fax # 256-356-0257
Service Department Fax # 256-356-8930
Warranty Claim Payment Status 256-356-8661 ext. 2302
Campground Office 256-356-2769
Allegro Club - Kelly and Sally Moore 256-356-8522
Wade Humphres - Repair Shop Manager and Warranty Manager 256-356-0261 ext. 3204
Ricky Johnson - Parts Manager 256-356-0261 ext. 3214
Appointment Scheduling for Repairs (Peggy) 256-356-0261 ext. 3206
Scheduling Process on New Motorhomes (Stephanie) 256-356-8661 ext. 2388
Allegro Campground Store 256-356-4920
Sales 256-356-8661 ext. 2209 or 2216
Freightliner 1 (800) 385-4357
Spartan 1 (800) 543-4277
Ford 1 (800) 444-3311
Workhorse 1 (877) 946-7731
Caterpillar 1 (800) 447-4986
Cummins 1 (800) 343-7357
Allison 1 (800) 252-5283
Onan 1 (800) 888-6626
Shurflo 1 (800) 762-8094
Norcold 1 (800) 543-1219
Dometic 1 (800) 544-4881
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Old 03-23-2018, 07:57 PM   #3
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Great list. Thank you
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Old 03-24-2018, 08:51 AM   #4
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I have the 256-356-0261 number programmed into my iPhone contact list. Calling that will get you a pretty quick answer by someone who will direct you to the right person after you give them a quick summary of your problem, plumbing, electrical, etc. I spent 45 minutes on the phone with Jonathan one day while he walked my through the voltage pinouts on a panel. That means you might be on hold for a while because they do take their time with people.
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Old 03-24-2018, 01:02 PM   #5
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That's quite an extensive list. Thank you for that GaryKK. I'm going to file that for future reference.

And... I have one more I can add from personal experience:
Ricky Brown - PowerGlide Chassis Technician On Ext. 3875

Does anyone know the answer to the second question...
Quote:
2. If you have a question or request that does not need an immediate response, does Customer Service regularly respond to email inquiries? If so, can someone please give me that email address?
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Old 03-24-2018, 02:16 PM   #6
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Quote:
Originally Posted by Robin_M View Post
That's quite an extensive list. Thank you for that GaryKK. I'm going to file that for future reference.

And... I have one more I can add from personal experience:
Ricky Brown - PowerGlide Chassis Technician On Ext. 3875

Does anyone know the answer to the second question...
Yes they will respond but not on weekends. See my first two email addresses above..
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