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Old 06-27-2018, 08:07 PM   #1
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Rear stabilizing jacks won’t retract

Leaving Vegas this morning our traveling buddies had problems with their jacks retracting on their 2011 Phaeton. They got the rear jacks to retract to a position where they could drive, but the “jacks down” alarm continued to beep.

Does anyone have any experience with this type of problem and what they might do to fix it?

Thanks in advance for your help
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Old 06-27-2018, 09:52 PM   #2
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Have you check the fluid level in the tank?
Sound like it may be low.
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Old 06-28-2018, 01:17 AM   #3
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Stuff gets into the seal area and the jacks get sluggish. Extend the jack and spray the seal area with ATF or WD-40 to wash it out.
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Old 06-28-2018, 04:50 AM   #4
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I had to replace the springs on mine and do use wd40 to clean them.
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Old 06-28-2018, 05:06 AM   #5
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My jacks used to be slow, I got under there with a can of WD40 and some 1000 steel wool and polished the shafts. There was some overspray ang just gunk on the shaft, much smoother now.
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Old 06-28-2018, 11:27 AM   #6
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Quote:
Originally Posted by IggyTech View Post
Have you check the fluid level in the tank?
Sound like it may be low.


We have a gasser, would the jacks on their Tiffen diesel work the same way?

I forwarded your response, thanks
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Old 06-28-2018, 11:29 AM   #7
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Quote:
Originally Posted by Rick J Fisher View Post
Stuff gets into the seal area and the jacks get sluggish. Extend the jack and spray the seal area with ATF or WD-40 to wash it out.


Thanks, I find mine act up for a few times when we first pull it out of storage or when the weather is very hot or ver cold. Do you find that to be true?
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Old 06-28-2018, 12:41 PM   #8
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Quote:
Originally Posted by IggyTech View Post
Have you check the fluid level in the tank?
Sound like it may be low.
Fluid goes back to the tank when retracting. Low oil level would only be a factor when extending the jacks when oil flows from the tank thru the pump to the jacks.

In this case, it could be weak springs, crud buildup on the shafts or a bent shaft. Bent shaft unlikely but not impossible.

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Old 06-29-2018, 08:14 AM   #9
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Quote:
Originally Posted by MrsChilerick View Post
We have a gasser, would the jacks on their Tiffen diesel work the same way?

I forwarded your response, thanks
I also have a gasser and the same exact leveler system as you made by Lippert LCI. Check you ATF fluid level in the reservoir.
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Old 07-02-2018, 05:37 PM   #10
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Thanks for all of your suggestions, they used WD40 and their jacks are working again.
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Old 07-17-2018, 08:31 AM   #11
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And now they’re not. Does anyone know where the fluid reservoir for the jacks is located in a 2011 Tiffan Phaeton? 36 foot
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Old 07-17-2018, 10:46 AM   #12
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Try first compartment, passenger side. Near propane tank. Tank is behind the solenoids and plumbing.

The HWH website has all of the troubleshooting guides you need.
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Old 07-17-2018, 11:40 AM   #13
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Thank you
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