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Old 10-31-2018, 04:49 PM   #1
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Unhappy Shocked about my new Tiffin

We just bought a new Tiffin Allegra Red 33A 2018 model at the RVIA show in Pomona California from Mike Thompson RV. Could not wait to bring it home and had our walk through yesterday.

Anyways, we brought our baby home and this morning my husband went on the roof to check about solar panels when he discovered a 35 inch x 6 inch patch job on the roof.

Spoke to sales and they claim to know nothing about it. Has anyone ever experienced such an issue and how bad is this for the roof. We spent so much money and think that we need to return it because of the damage. Could this have come from the factory that way? I am so shocked, I would have never thought that something like this type of damage would be there at purchase? Would appreciate advise on what we should do about this and how bad this could be for down the road in the years to come?

thanks
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Old 10-31-2018, 04:59 PM   #2
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A picture would help to understand what you are seeing
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Old 10-31-2018, 05:09 PM   #3
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Advertised as new? Shouldn't have any patches.
Return it? Probably not since you bought it. You should have looked the roof over before signing the papers.
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Old 10-31-2018, 05:40 PM   #4
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call tiffin and speak to bob directly if you can get him on the phone. remember rv dealers are as bad as used car dealers. Dave
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Old 10-31-2018, 05:55 PM   #5
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Yes the RV was sold as new. No prior owner but us. No disclosure was made and it may have even come from Tiffin this way.
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Old 10-31-2018, 05:58 PM   #6
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pictures

here is one of our pictures
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Old 11-01-2018, 02:34 AM   #7
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Please provide the details regarding the photos.
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Old 11-01-2018, 07:01 AM   #8
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I am a daily reader on this forum and can say I have never seen anything like this. My guess is the roof got damaged during delivery or during movement around the dealer lot or to RV shows. I don't believe Tiffin would let something like this leave the plant but since it is on the roof and possibly not inspected it could have happened. Your best bet is to send Tiffin a email with all the info and have them address the issue. They will solve the problem. It should be covered under the delamination warranty.
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Old 11-01-2018, 07:05 AM   #9
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This is unlikely, but that patch size looks very similar to what a RV fridge vent would be. Is your fridge anywhere near it?
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Old 11-01-2018, 07:40 AM   #10
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Unless something has changed at the factory it would not have left with a damaged roof. I watched my build and while they were installing my back cap one of the technicians spotted a small crack in the roof. They removed the back cap, ripped off the entire roof and installed a new roof. That was in December 2015.
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Old 11-01-2018, 08:08 AM   #11
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Here in Kansas you have 3 days to back out of a contract. If it is the same where you live that can give you something to hold over them to get it like you expected. When you buy something new it should be in new condition or they should of advised you of the repairs.
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Old 11-01-2018, 08:22 AM   #12
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Looking beyond the patch, the workmanship of sealing the front cap looks dodgy. Other Tiffin owners: Does that look right to you?
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Old 11-01-2018, 08:46 AM   #13
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I would immediately return to the dealer, get them on the roof and work with them after they see it. I also watched my build and I canít imagine any senerio where it would have left the factory with a patch on it.

As others have said, my bet is it was damaged during the delivery drive or after it arrived at the dealer.
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Old 11-01-2018, 09:00 AM   #14
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Did you add the tape in the photo? If not, did you remove the tape? Trying to figure out how you took a pic (with the tape measure) and it didn't have the tape in it.

Return to dealer, call Tiffin and give them the benefit of the doubt. Ask them if they can tell you what is going on and what their resolution is. I'm sure that Tiffin will step up to the plate and make it right. Don't let this ruin your enjoyment of your coach.
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