If you have Kwki brand steps and they are not working the majority of the time the problem is the step motor. The motor is known to go bad every 2 years or so. Depending on year model of your rig Tiffin will send you a replacement motor under warranty. The motor is also available from Amazon. I just had to replace my 4 year old motor while traveling through Mesa Verde country. I rebuilt it 2 years ago so the 2 year period was confirmed by my motor. I always carry a KwKi step spare motor.
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Mike and Debbie: USAF Msgt Ret, DoD Civ Ret
DAV and Good Sam Lifetime Members
2014 Allegro Open Road 36LA/2014 Jeep Grand Cherokee/2018 Cherokee Trailhawk
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