Suspect anything! The block heater plug and relay was NOT even installed on our Phaeton. The block heater was plugged into another 110 receptacle and was on all the time. The wife kept noticing the floor was warm over the engine. Got to checking and found the problem. Tiffin rep at Lazy Days had to install by running wiring from across to other side of motor home where switch control terminated.
Do not think any two are built the same!
I would suspect that the plug and relay were installed with no wires ran across the frame to wire up the relay to the switch. Your block heater switch may be working including lighted indicator but not be switching the relay due to missing wire.
Are you absolutely certain your block heater is on when you switch it on?
burfurd