Visiting Red Bay

[lllkrob]

Originally Posted by johnsong3

I do agree with their policy if it has been amended to no factory appointments for anyone. Strictly first come first served is always best if it is implemented across the board. It would be interesting to be a fly on the wall in their offices watching to see if this is fact or fiction.

It is FACT. The last available appointment date was 9/30/2013, NO appointments were made after that date. I was there on 9/23/2013 and had one of the last appointment dates. My repairs were completed on 9/25/2013. As I said in my earlier post this was discussed extensively on the TRVN Owners website, I suggest you go there and search their forum for the Tiffin Owner's reactions .

[paz]

Originally Posted by johnsong3

Maybe I am misinformed but I was there on starting on August 15th of this year for six weeks. I am not aware of there posting any changes to their policy but be assured their were dozens of people showing up after my arrival and getting moved into the front of the line. They stated they had appointments. Perhaps they have a different name for them now.

There are no appointments, but there are express bays for work estimated to take 3 hours or less. Maybe that's the reason they seemed to be getting moved to the front of the line. Those people can usually get in within a couple of days (depending on how busy they are) whereas other work (especially work that takes special equipment) can take a week or more to get in for service. Waits for body work and paint are especially long.