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Old 05-22-2019, 08:14 AM   #1
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Ford Super Duty Owner
Join Date: Mar 2010
Posts: 8
We chose Sherman RV

After all of our research in choosing a Tiffin product,
we decided the only way to get our exact options was to place a factory order.

We liked the Allegro Open Road 32SA.

Now we needed to pick a dealer.

The forums taught us the four best dealerships to get pricing, ask questions, etc.
What swung the decision toward Sherman RV was their easy going, laid back approach and their extensive PDI/instructional process.

Some dealers offered a 2 hour session, some a 6 hour session, but our Salesman, Andy Pearson, promised we could spend as much time with their top technician, John, as was required to make us feel comfortable.
We would also get a free full hookup site during the process so we could try all functions of the vehicle.

Even though Sherman was close in pricing, but not the lowest, we chose them.

John did not disappoint.
We spent two full days going over the coach from top to bottom, and John never once had to hesitate for a second to give an explanation.
It was a true pleasure and a great learning experience.

John knows Tiffins!

It was apparent he had been doing this for a long time, knows the Tiffin product inside and out, keeps up to date at lots of Tiffin training seminars, understands the History of Tiffin, and delivered his knowledge in a manner that we could understand.

Give this man a raise or an extra week of vacation!

Deana, in Finance, handled all our paperwork efficiently and in a “no pressure/no sweat” friendly, manner. Spending time with her was fun and easy.

And let’s acknowledge that a lot of dealerships forget your name after they get your money.

Not happening here at Sherman.

Even though we had a few problems on the way home, after emailing Andy, he referred us to an enroute Tiffin dealer. He also passed our email on to John.

Unfortunately they could not accommodate our immediate repair needs, so we decided to turn around and visit the Red Bay Tiffin Service Department.
I am writing this as we await service in their free camp/service area.
Everyone here is very pleasant and helpful.

As soon as we arrived, John called us and said Andy told him of our service needs. John listened to our list of needed adjustments and repairs and gave us an explanation of what probably happened as well as how to best address the item resolutions with the Tiffin factory techs.

So far we feel like Sherman RV was a good choice for us and they have lived up to their promises.

We also hear good things about the other members of Tiffin’s “big four” ( my definition) dealers.

We expect to have a long satisfactory experience with our new rig once the initial “birth defects” are fixed.

Thank you Andy, John and Deana.

Irv and Priscilla Eichorst
Wisconsin
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Old 05-22-2019, 08:31 AM   #2
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I like the Open Road 32's also. If you use it, you'll always have something every year or two that needs repairing, but that's rving. Hope you get to use it a lot. Dave
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Old 05-22-2019, 08:32 AM   #3
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Location: south
Posts: 367
thanks...
a year ago we bought the same model and had the same experience as you at sherman... only difference was carol was our saleslady. you described it very well...
our only difference was the trip home... ours - no problem...

11 months later, we went to red bay for some minor issues. all handled in a very friendly accommodating manner.

congratulations!

one comment... if you are having any difficulty with the coach "going where you point it" or wandering... call tiffin and see if they'll pay for an alignment. ask if they have a preferred shop in your area.

we had this situation and the shop called and tiffin agreed right away to pay for the alignment. it made a huge difference in the driveability and our enjoyment of the coach.
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Old 05-22-2019, 09:36 AM   #4
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Location: Dominican Republic
Posts: 6,679
Welcome to the forum. Congrats on the new coach, you will love it! WE had a very experience with Sherman (Andy and John). I could not believe John spent two days going over everything and then a third day making sure all minor repairs were done. We spent 3 nights at "camp Sherman". Next Tiffin we will be back there for purchase.


Good luck and enjoy the adventure!
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Old 05-23-2019, 09:06 PM   #5
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We had a similar excellent experience with Sherman.
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Old 05-23-2019, 09:22 PM   #6
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Thank you and I know you’re right about the alignment.
We went to meet Bob and get a photo with him and he offered that the first alignment was on him.
Very nice!
We feel good about being part of the Tiffin Family.
Our service techs were very thorough and courteous.
Friendly staff everywhere.
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