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We chose Sherman RV
After all of our research in choosing a Tiffin product,
we decided the only way to get our exact options was to place a factory order.
We liked the Allegro Open Road 32SA.
Now we needed to pick a dealer.
The forums taught us the four best dealerships to get pricing, ask questions, etc.
What swung the decision toward Sherman RV was their easy going, laid back approach and their extensive PDI/instructional process.
Some dealers offered a 2 hour session, some a 6 hour session, but our Salesman, Andy Pearson, promised we could spend as much time with their top technician, John, as was required to make us feel comfortable.
We would also get a free full hookup site during the process so we could try all functions of the vehicle.
Even though Sherman was close in pricing, but not the lowest, we chose them.
John did not disappoint.
We spent two full days going over the coach from top to bottom, and John never once had to hesitate for a second to give an explanation.
It was a true pleasure and a great learning experience.
John knows Tiffins!
It was apparent he had been doing this for a long time, knows the Tiffin product inside and out, keeps up to date at lots of Tiffin training seminars, understands the History of Tiffin, and delivered his knowledge in a manner that we could understand.
Give this man a raise or an extra week of vacation!
Deana, in Finance, handled all our paperwork efficiently and in a “no pressure/no sweat” friendly, manner. Spending time with her was fun and easy.
And let’s acknowledge that a lot of dealerships forget your name after they get your money.
Not happening here at Sherman.
Even though we had a few problems on the way home, after emailing Andy, he referred us to an enroute Tiffin dealer. He also passed our email on to John.
Unfortunately they could not accommodate our immediate repair needs, so we decided to turn around and visit the Red Bay Tiffin Service Department.
I am writing this as we await service in their free camp/service area.
Everyone here is very pleasant and helpful.
As soon as we arrived, John called us and said Andy told him of our service needs. John listened to our list of needed adjustments and repairs and gave us an explanation of what probably happened as well as how to best address the item resolutions with the Tiffin factory techs.
So far we feel like Sherman RV was a good choice for us and they have lived up to their promises.
We also hear good things about the other members of Tiffin’s “big four” ( my definition) dealers.
We expect to have a long satisfactory experience with our new rig once the initial “birth defects” are fixed.
Thank you Andy, John and Deana.
Irv and Priscilla Eichorst
Wisconsin
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