2 weeks and still no answer

[joelyn]

have had our m/h for 10 months now with nothing but problems with fleetwood. my lastest problem is my gally slide has been leaking for months and has been in the shop many times for repairs and it still leaks. had it to a different shop 2weeks ago and they sent pictures and there evaluation, but cannot repair it until they get the auth. from fleetwood, which as of now have not done so. i called f/w friday and they state they are still evaluating. has anyone else had problems like this from this worthless company. told them our winter trips were canmcelled all winter for repairs, now they are determined to screw up my summer also. she just chuckles.

[joelyn]

have had our m/h for 10 months now with nothing but problems with fleetwood. my lastest problem is my gally slide has been leaking for months and has been in the shop many times for repairs and it still leaks. had it to a different shop 2weeks ago and they sent pictures and there evaluation, but cannot repair it until they get the auth. from fleetwood, which as of now have not done so. i called f/w friday and they state they are still evaluating. has anyone else had problems like this from this worthless company. told them our winter trips were canmcelled all winter for repairs, now they are determined to screw up my summer also. she just chuckles.

[wilanddij]

I empathize with your situation, but I don't understand it. With a 2004, you should have been under warranty when the problem first appeared, right? If so, your dealer, if he's any good, should have gone ahead with repairs w/o any special authorization from FW, and he should keep repairing until its fixed right. I've had several things repaired by my dealer, although none as major as a leaking slide out, without any problem at all.

[Steve Val]

Never had a problem with FW. You're not talking to the right person, obviously.

[joelyn]

the slide out was attempted to be fixed by different dealers around the country since we have been travaling all winter. now that we are back home for the summer we took it to a local dealer and he will not touch it without f/w approval since other dealers have been paid for the same repairs many times. these dealers were out in nevada and now we are back in pa.. there really is no one to speak to, f/w has no tech support number and all you can speak to is the customer service who are useless. the dealer can only talk to there connection and they just tell him to wait until they decide what they will do. this unit has been in the shop for 50 days already for various repairs in the first 7 months and f/w tells me that that is acceptable for there guidelines. 50 days over 7 months, thats a average of once a week, and f/w tells me thats okay. great manufacturer and now they jerk me around for over two weeks with this again. guess they figured they screwed up our winter trips they may as well try for the summer trips now also.

[joelyn]

steve val, any suggestions who the right man is to speak with????

[Steve Val]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by joelyn:
there really is no one to speak to, f/w has no tech support number and all you can speak to is the customer service who are useless. the dealer can only talk to there connection and they just tell him to wait until they decide what they will do. this unit has been in the shop for 50 days already for various repairs in the first 7 months and f/w tells me that that is acceptable for there guidelines. 50 days over 7 months, thats a average of once a week, and f/w tells me thats okay. great manufacturer and now they jerk me around for over two weeks with this again. guess they figured they screwed up our winter trips they may as well try for the summer trips now also. </div></BLOCKQUOTE>

Communication is a great skill, providing you can achieve it. From what you are saying here, you actually believe that whatever dealer you're dealing with is being honest with you? They can't or don't want to speak with someone? An owner doesn't need to speak with anyone from tech support - you aren't doing the repair, or being paid for it. It's up to the dealer to do that, and obviously, whoever you're trusting to do so isn't. instead of making all of your unsubtantiated and hollow comments about Fleetwood, why don't you take the initiative and help yourself.
I'll first suggest that you have all of your information in front of you, and organized so that you can make your problems understandable. Call FW's Customer Service number, have your VIN handy, and voice your concerns. If you don't get the answer that you think that you should, speak to a supervisor. Remember, the people that you're talking to did not create your problem, so don't treat them like they did. Also, don't focus on the technical side of the problem - you aren't talking to a tech - you're talking to a CSR. Don't start off with a bad attitude, or you'll get what you deserve.
You could ask for Terrence Mills - he's a great guy, and has been a big help to several people.
Good luck.

[Steve Val]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by wilanddij:
I empathize with your situation, but I don't understand it. With a 2004, you should have been under warranty when the problem first appeared, right? If so, your dealer, if he's any good, should have gone ahead with repairs w/o any special authorization from FW, and he should keep repairing until its fixed right. I've had several things repaired by my dealer, although none as major as a leaking slide out, without any problem at all. </div></BLOCKQUOTE>

My thoughts exactly...

[Gary and Ann LaPoint]

Joelyn, we understand your problems with FW customer serive. Useless describes them accurately. We have a 2003 38N Expedition with 3 slides. In the first 8 months the inverter went out, the power awing motor went out twice, the wind sensor was replaced and the brain unit was replaced, 2 of the 3 slides leaked, the thermostat was relaced, the rear power leveling system was repaired, and from the first trip back home from purchasing the mh (about 150 miles) we obtained 136 chips on the lower front which we were told was normal! Oh really, now it has over 600 or more chips (never has been off interstate's) in the front with only 1 chip in the front windshield. I think a june bug could remove paint on impact! There are bubbles in the paint over and around the wheels and a shadow on the rear bumper where the paint is so thin the white fiberglass is showing thru! I am told by the senior vp of service that this is normal. I can remove paint with my fingernail. If I had time I could make it all white instead of driving around a freckled normal mh from FW. By the way the Sherwin-Williams paint rep who was the supplier for paint at that time with FW, told me the surface was not prepared properly for the paint to bond to the fiberglass! But what in the world would he know about paint, according to FW. So my problem is $160,000 worth of quality constructed mh by the world famous FW who must have Val on their payroll! Congratulations you may be the owner of a unit that was actually constructed properly, but to say anyone's problems with FW is a lack of communication skills is pretty shallow, you think! By the way a FW rep finally looked at my mh after almost 2 years and deceided that they would authorize the re-painting of the front cap and front finderwells. I guess the paint shadow on the rear and the rest of the chips now appearing along the sides is sorry charlie, you know what I mean!

[joelyn]

gee, i didn't realize communications was so important and a skill. maybe you are the only one that thought of that idea. but gee i must have better communivations skill than you, because i haven't been dealing with a little old coustomer service rep. my communication skills got me right to the top. i deal with v.p. geroge weart and v.p. mr braun from fleetwood. who both are very sympathic with my problems, but again both work for fleetwood and could really care less. if it gets fixed thats fine by them if not oh well keep bringing it back. let me tell you val, and others with problems like mine will understand. you may have had a good built coach with little problems, and with the small problems you have ,your so called great communication skills may have had them fixed because they were no big deal and anyone even if not blessed with such great skills would probably have had the same results. but until you have been stuck with a real lemon with multiple major problems, no impressive communication skills will mean squat. because fleetwood could care less and they could even care more less about the workmanship from there dealers. so its the consumer that suffers and deals with the b/s from these people. like the vp sect. told me when i told her about the dealers poor workmanship he replyed well what do you want me to do slap his hands. thats what customers deal with.
and as far as taking it back to the selling dealer, we use our m/h for months and months at a time, so when problems arise we have to seek local dealers where we are at the time for repairs. and if those repairs are not done correctly and we find out later that something still leaks or whatever we may be 600 miles away already. so when we find another dealer somewhere else far away, how would you like the response by f/w that we paid so and so dealer for that, take it back to them. great service from the top manufacturer to get right.
so until you have major problems with something and get no satisfaction and help even under warranty, don't try to tell people about how great of communication skills you have and if you have them ALL YOUR PROBLEMS WILL BE SOLVED. you have to deal in the real world before you can give your poor advice to others.
and i am sure people like gary and ann and others with real problems can tell you the same thing. dealers and manufactures are always great when theres no problems, thats when all the kudos come into play. its when there are major problems with one and a dealer/manufacturer steps up to the plate, thats what seperates the men from the punks. and right now f/w has been the biggest punk.

[joelyn]

and oh yea, today makes 16 days and still no okay from f/w to fix a da@ leak and other things. thats what i call great customer service, right from the top.

[Steve Val]

The only thing that I can say is that I've owned 3 of them, and never once had a problem getting something fixed.
Your sarcasm is falling on deaf ears, if the way that you're responding to me is the same way that you're handeling the people at FW, maybe you should rethink your tactics. Sorry, I tried to help you out and give you some of the information that I had learned. I tried to give you a good person to deal with. You responded with a ********ed answer. Good luck with your problem...

[Steve Val]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Gary and Ann LaPoint:
Joelyn, we understand your problems with FW customer serive. Useless describes them accurately. We have a 2003 38N Expedition with 3 slides. In the first 8 months the inverter went out, the power awing motor went out twice, the wind sensor was replaced and the brain unit was replaced, 2 of the 3 slides leaked, the thermostat was relaced, the rear power leveling system was repaired, and from the first trip back home from purchasing the mh (about 150 miles) we obtained 136 chips on the lower front which we were told was normal! Oh really, now it has over 600 or more chips (never has been off interstate's) in the front with only 1 chip in the front windshield. I think a june bug could remove paint on impact! There are bubbles in the paint over and around the wheels and a shadow on the rear bumper where the paint is so thin the white fiberglass is showing thru! I am told by the senior vp of service that this is normal. I can remove paint with my fingernail. If I had time I could make it all white instead of driving around a freckled normal mh from FW. By the way the Sherwin-Williams paint rep who was the supplier for paint at that time with FW, told me the surface was not prepared properly for the paint to bond to the fiberglass! But what in the world would he know about paint, according to FW. So my problem is $160,000 worth of quality constructed mh by the world famous FW who must have Val on their payroll! Congratulations you may be the owner of a unit that was actually constructed properly, but to say anyone's problems with FW is a lack of communication skills is pretty shallow, you think! By the way a FW rep finally looked at my mh after almost 2 years and deceided that they would authorize the re-painting of the front cap and front finderwells. I guess the paint shadow on the rear and the rest of the chips now appearing along the sides is sorry charlie, you know what I mean! </div></BLOCKQUOTE>

Funny how whenever someone isn't agreeing with a complainer that the person he's after is bad, you get accused of working for them. Sorry to dissapoint you bud, but I don't work for FW. Also, I NEVER said that ALL problems were a communication problem.
You sure have a lot of complaints - You mentioned all of these problems at first, but apparently, they were fixed, or you'd still be ranting about them. I think that it's pretty shallow to not give anyone credit for fixing problems, but then again, I must work for them, right?

[joelyn]

you gave no help to my problem but only a sarcastic answer about how i talk to people. how do you know how i talked to them? as i said i spoke in a well manner and ended up speaking to the v.p. of fleetwood not a csrep. but it is easy to get minor items fixed and than think how great a manufacturer is. but when there are major problems then see where the companies leave you. as stated before you apparently have never had a major problem to deal with, and when the v.p. of a company still leaves you starnded, then tell me what you think of the company. the dealers request to fix our problems was turned in june 13 and again and including this date july 6 there still has been no approval from fleetwood for the repairs with no reason. so the wood just gets wetter and wetter. now you tell me what you or anyone can think of flleetwood and this has been after dealing with them for the same crap for the past 10 months of owning this garbage of motorhome. just be glad you were blessed with a decent one and don't have to go through this ****. there is only so long that you can speak to people in a cival manner, after awhile you get tired of getting ******* on. like the old saying must be true. the squekkkky gear gets the oil. and your ears can be as deaf as they want, because all your so called advise was tried 6 months ago.

Edited for langauge..Ken