RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Fleetwood Owner's Forum
Click Here to Login

Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 12-31-2014, 09:55 PM   #1
Senior Member
 
Craig N Deb's Avatar
 
Fleetwood Owners Club
Join Date: Nov 2012
Location: Huntley,IL
Posts: 545
Fleetwood Freightliner Repairs when Stranded

Hello all!
Some of you know that I am the kind of guy that loves his Motorcoach and take care of it like she was an old Muscle Car. I Over Service/Maintain and Upgrade everything I know to do.
Here is my story........Deb and I left out of Northern Illinois on Christmas Day and headed out for south Florida for a couple weeks of much deserved vacation! We left in the early am and in the night we decided to pull into an amazing rest area for campers in Macon GA. The Coach ran for 16 hrs. straight with no issues at all.
In the early am I was up and ready to roll into Florida when the coach started overheating only a few miles back on I75 south! I was shocked and could not figure out what was going on..... well, during a roadside inspection, my Engine Fan was not running at all. Problem found......now, how to get it fixed?!?!
Well, we let her cool and limped her into an RV Service center about 10 miles south of Macon. They told me they could not repair it and referred me to a shop back up north about 16 miles in the heart of Macon, GA.
This where the story builds.....
I call Jesse (The Parts Manager) at Gilbert Truck Center and explain what is happening and he determines after a little reserch that my Electronic Fan Clutch is toast and that Freightliner has a ton of bulletins out about this very breakdown and furthermore they have a new updated part to replace the faulty original part. He will order it on an Emergency Basis and have on Monday!!!!! It's Friday!!!!! oh well. we set up camp and prepare for Monday's part arrival. Monday comes and the part shows up. Right Box.....Wrong Part!!!!! OMG! I am dying a slow death..... Jesse gets Freightliner on the phone and tells them what happened and they overnight air freight the correct part! The owner of Gilbert Truck Center (TONY GILBERT) feels bad for us and steps in to ease our pain. He gives us his truck to go get our trailer that we dropped to make it easier for the coach to make it to the his shop.....tells us to take our time. The part shows up and he calls my cell phone to let me know he has it and it is correct!
By the time we returned back to Gilbert Truck our coach was torn down and there was 3 techs working on it together and the 9 hour job was complete and ready to roll in under 4 hours! He said he wanted to salvage our vacation and do his part to make us happy and get us back on the road! This was a great shop with amazing customer service Clean, Courteous, and Caring! I am so pleased I thought I had to pass this on to all of my Fleetwood Friends That Travel!

Gilbert Truck Center
2822 Jefferson Rd
Macon,GA. 31217
478-742-5934

If you are ever passing through Macon, GA. and need service or repairs.....Give Tony and the guys a call! Gas or Diesel, Big, or Small this is the place you need to go!!
Tell them Craig and Deb sent you.......They won't soon forget us! lol

Meanwhile, we are safely in Naples Florida and enjoying our vacation at Pelican Lake Motorcoach Resort! Absolutely Beautiful!!!
Thank You to Tony and the crew at Gilbert Truck Center!!
__________________

__________________
2008 Fleetwood Discovery 40X "Hognest"
2013 Harley Davidson Ultra Classic Limited
2004 American Ironhorse Texas Choppe
Craig N Deb is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 12-31-2014, 10:21 PM   #2
New to the RV World
 
GlennLever's Avatar


 
Vintage RV Owners Club
American Coach Owners Club
Join Date: Aug 2013
Location: Rochester, NY
Posts: 3,089
Quote:
Originally Posted by Craig N Deb View Post
Hello all!
Some of you know that I am the kind of guy that loves his Motorcoach and take care of it like she was an old Muscle Car. I Over Service/Maintain and Upgrade everything I know to do.
Here is my story........Deb and I left out of Northern Illinois on Christmas Day and headed out for south Florida for a couple weeks of much deserved vacation! We left in the early am and in the night we decided to pull into an amazing rest area for campers in Macon GA. The Coach ran for 16 hrs. straight with no issues at all.
In the early am I was up and ready to roll into Florida when the coach started overheating only a few miles back on I75 south! I was shocked and could not figure out what was going on..... well, during a roadside inspection, my Engine Fan was not running at all. Problem found......now, how to get it fixed?!?!
Well, we let her cool and limped her into an RV Service center about 10 miles south of Macon. They told me they could not repair it and referred me to a shop back up north about 16 miles in the heart of Macon, GA.
This where the story builds.....
I call Jesse (The Parts Manager) at Gilbert Truck Center and explain what is happening and he determines after a little reserch that my Electronic Fan Clutch is toast and that Freightliner has a ton of bulletins out about this very breakdown and furthermore they have a new updated part to replace the faulty original part. He will order it on an Emergency Basis and have on Monday!!!!! It's Friday!!!!! oh well. we set up camp and prepare for Monday's part arrival. Monday comes and the part shows up. Right Box.....Wrong Part!!!!! OMG! I am dying a slow death..... Jesse gets Freightliner on the phone and tells them what happened and they overnight air freight the correct part! The owner of Gilbert Truck Center (TONY GILBERT) feels bad for us and steps in to ease our pain. He gives us his truck to go get our trailer that we dropped to make it easier for the coach to make it to the his shop.....tells us to take our time. The part shows up and he calls my cell phone to let me know he has it and it is correct!
By the time we returned back to Gilbert Truck our coach was torn down and there was 3 techs working on it together and the 9 hour job was complete and ready to roll in under 4 hours! He said he wanted to salvage our vacation and do his part to make us happy and get us back on the road! This was a great shop with amazing customer service Clean, Courteous, and Caring! I am so pleased I thought I had to pass this on to all of my Fleetwood Friends That Travel!

Gilbert Truck Center
2822 Jefferson Rd
Macon,GA. 31217
478-742-5934

If you are ever passing through Macon, GA. and need service or repairs.....Give Tony and the guys a call! Gas or Diesel, Big, or Small this is the place you need to go!!
Tell them Craig and Deb sent you.......They won't soon forget us! lol

Meanwhile, we are safely in Naples Florida and enjoying our vacation at Pelican Lake Motorcoach Resort! Absolutely Beautiful!!!
Thank You to Tony and the crew at Gilbert Truck Center!!
Hearing good news about RV service happens so seldom. Good to hear that are still places out there that take ownership of problems.
__________________

__________________
See projects on my 1997 America Dream here, Index to the projects is in the first post.
http://www.irv2.com/forums/f107/proj...am-174380.html

GlennLever is offline   Reply With Quote
Old 12-31-2014, 10:31 PM   #3
Senior Member
 
FRasco's Avatar
 
Newmar Owners Club
Join Date: Apr 2014
Posts: 735
Awesome!
__________________
Frank (RVM88), Lourdes, ChiChi and Coco!
Newmar 2016 DSDP 4381, 2016 Jeep Sahara Unlimited, Blue Ox Alladin Towbar with SMI Air Force One[SIGPIC][/SIGPIC]
FRasco is offline   Reply With Quote
Old 01-01-2015, 07:46 AM   #4
Senior Member
 
spritz's Avatar
 
Vintage RV Owners Club
Fleetwood Owners Club
Join Date: Mar 2013
Location: c above
Posts: 5,296
Great to hear it, Bring back some sunshine!!!
Did you have any luck using the CB on the way down there or see any sticker's?
Happy New Year,
Tim
__________________
1982 Pace Arrow P30 454
KarKaddy SS, Toad: 2009 Genesis
Tim, Joe and Lilly too. Mpls Minn.
spritz is offline   Reply With Quote
Old 01-01-2015, 09:42 AM   #5
Senior Member
 
mchero's Avatar
 
Join Date: Mar 2006
Location: Full Time USA
Posts: 1,733
Thanks for taking care of Craig and Deb Tony! We all appreciate it!
__________________
Robert & Deb
07 Discovery 39v FWS Full Timers, Henniker NH
1K solar - 05 Jeep Grand Cherokee
mchero is offline   Reply With Quote
Old 01-01-2015, 02:09 PM   #6
Senior Member
 
Clayobx's Avatar
 
Fleetwood Owners Club
Join Date: Dec 2011
Location: Willow Lakes RV & Golf Resort, FL
Posts: 3,139
Craig and Deb, thanks for post. I always file these reviews away. Might be a great idea to post your experience in RV Service Reviews. I know a lot of RV folks refer to this publication. We certainly do and always use the favorable shops. Happy New Year where's the sun?
__________________
Clay & Pebble.. Miss Butter our sweet Goldie (Jan. 2005-Jan. 2015) Sissy our Border Collie
2012 Providence 42 M. Spartan Chassis, 450 ISL
Ford Edge toad, RM All Terrane, TST TPMS, SMI Air Force One, RVM95....
Clayobx is offline   Reply With Quote
Old 01-02-2015, 08:10 AM   #7
Senior Member
 
what next's Avatar
 
Newmar Owners Club
Fleetwood Owners Club
Workhorse Chassis Owner
Spartan Chassis
Join Date: Feb 2012
Location: Northern IL
Posts: 538
Glad all worked out well. Some places still care.
__________________
2010 Dutch Star 4333
2009 Honda Accord- Brakemaster
what next is offline   Reply With Quote
Old 01-02-2015, 09:20 AM   #8
Senior Member
 
SteveLevin's Avatar
 
Join Date: Feb 2010
Location: Sunnyvale, CA
Posts: 1,195
Great to hear about shops that go the extra mile!

Steve
__________________

__________________
The Green Machine -- 2000 Mountain High Coachworks Summit (Spartan chassis / Cummins ISC)
...and F-Troop: Fearghus, Fiona, and Frankie (Cairn Terriers)
SteveLevin is offline   Reply With Quote
Reply

Tags
fleetwood, freightliner, repair, repairs



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Raleigh RV repairs MightyMax2Go 5th Wheel Discussion 0 06-25-2014 09:38 AM
2008 Fleetwood Discover 40X Freightliner Craig N Deb Freightliner Motorhome Chassis Forum 0 06-23-2014 03:54 PM
Fleetwood Introduces New Floor Plan for Discovery DriVer RV Industry Press 0 06-13-2014 12:56 PM
February Fleetwood Newsletter CLIFFTALL Fleetwood Owner's Forum 1 02-25-2014 11:58 AM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 12:25 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.